Bellhop MovingReviews 

My 2-bedroom apartment home move was estimated at 5 hours for a full-service move. the move took over 10 hours. The crew members were courteous however they were not prepared with everything needed for the move which contributed to the move time going over. They arrived without tools and proper moving equipment causing delays as 1 member went to purchase a dolly. They were not prepared to disassemble furniture and had to borrow my tools to complete the task. I specifically asked Bellhop about tools and was assured that the team would come equipped with tools and moving equipment, including blankets. They also did not have blankets so several of my items were dirty, scuffed or marred as a result of being unprotected in the moving van. Due to the time involved, I totally understand them taking a break to eat, however, I would have appreciated knowing in advance that they were planning to stop for a meal enroute to my new home. I was concerned when I did not hear from them for over an hour while I waited for them to arrive.

Bellhop initially discounted the time that the crew took for a meal break. I reached out with my feedback about the move and after some additional follow up they did agree to provide an additional discount in consideration for the other factors that contributed to the move going over time. As the company brokering the move they advertised that the movers would have everything needed for the move and took some accountability for the movers they work with that do not live up to the promises made by Bellhop.

Stay away from Bellhops. We booked a move in which we should have gotten a team of three people. Only two showed up. They then claimed they couldn’t move any of the large pieces of furniture because they would need a third person. As a result of this, we had to hire a second moving company to complete the move. Additional costs for us. Bellhops then only wanted to provide a refund of $114!!! Unacceptable. This company has a pattern of poor service. Take a look at their Better Business Bureau profile. They have an F rating. Multiple complaints. They manipulate the Google ratings to make it seem that they get glowing reviews. Lies!!! Horrible company. I’ve filed a complaint with the Transportation department. Hopefully, they a closer look at this “moving broker”.

Bellhop’s cancellation and billing process borders on a scam. We asked to move our scheduled move time from 8 AM to 11 AM — Bellhop verbally confirmed this change and said it would be a $15 adjustment. The next morning, after charging the full amount at 9:29 AM (before any service occurred), they called back at 12:46 PM to say they could no longer do the move.

Then they claimed we were “past the 72-hour mark” and charged a $200 late cancellation fee — even though they were the ones who cancelled after confirming the new time. When we asked how they planned to make it right, the representative said, “I can’t do anything.”

This is unethical business behavior, plain and simple. I’ve filed a dispute with my credit card company and a formal complaint with the BBB.

This was our first time using Bellhop, we liked the upfront pricing structure and ease of online scheduling. And the Roblas team that was sent to move us was great to work with! On time, efficient, and friendly.

I hired Bellhop Movers expecting a professional service, but what I experienced was dishonesty, vague contracts, and negligence that left me with financial losses and irreplaceable damage.

First, Bellhop’s website, contracts, and estimates are written in deliberately vague terms. I specifically hired three movers, but Bellhop only sent two movers and a driver—a driver who did not move anything. Even the two movers admitted on-site that a third mover was required and should have been there. Without that third mover, the job dragged on far longer than necessary. When Bellhop finally sent the third mover hours later, that mover accomplished more in one hour than the team had all day. Bellhop then charged me an additional $600 for delays entirely caused by their own under-staffing and misrepresentation.

Second, their negligence caused direct damage. A full box of fragile valuables—clearly marked FRAGILE and carefully bubble-wrapped—was dropped from the truck. The movers acknowledged the damage and apologized. That box contained vintage and antique items, including glass pitchers, coffee equipment, vintage cups, plates, and an antique iced tea pitcher that is irreplaceable. While this wasn’t a large portion of my belongings, it was a box of highly valuable and sentimental items, some of which can never be replaced.

Third, Bellhop’s customer service and claims process is designed to frustrate customers into giving up. Their phone line is nothing but an AI system that cannot provide real assistance. When I attempted to file a claim, the website they directed me to was incorrect. It took me over five days just to get the correct link to their claims portal—time wasted only because I had to send a detailed email listing all damaged items before anyone responded. To make matters worse, Bellhop requires claims to be filed within five days of the move date, yet they make it nearly impossible to locate the claims portal on their own website, effectively blocking customers from filing in time.

Bellhop caused me:

$1,000+ in losses between destroyed items, wasted time, and unjustified charges.

Sentimental losses from antiques that cannot be replaced.

Stress and frustration from vague contracts, dishonest practices, and a deliberately obstructive claims process.

If Bellhop does not reimburse me, I will seek legal action for damages and deceptive business practices.

Bellhop’s vague wording, unhelpful AI “customer service,” obstructive claims process, and unprofessional conduct should be a red flag to anyone considering using them. This company cannot be trusted.

This is an update to my previous review. First off, the movers, Sinatra and (I do not remember the names of the other 2 movers.) did their job and were professional, but they missed most instructions (language barrier) and caused damage to my house. They were very heavy handed. The leader literally stood over me to watch me write my first review and demanded a tip, starting that they don't get paid much. I will never hire this company, again!

The move went smoothly with thanks to Fernando and Ezechiel! Friendly, efficient, helpful and hardworking, we had an excellent team. This was our second time using Bellhop and we’d use them again!

Really appreciated not having to piece together all the moving parts to our out of state move. Our liason Becca was an excellent communicator, and helped walk us through the process. We had a minor hiccup, but they offered compensation and did the best to get answers for us. It wasn't their fault, it was a lack of communication on the drivers end. But all ended well.

I was quoted $837 for my local move in Atlanta. This estimate was based on inventory I submitted in good faith. But on move day, Bellhop’s crew showed up grossly unprepared — with only a single Allen wrench, no standard moving tools, and zero equipment for disassembly or safe handling of furniture.
This lack of preparation directly led to delays. I had to hire outside help to complete the move. Despite this, I was blindsided with a final bill of over $1,800, with no real-time updates or opportunities to approve or reject the extra time. There was no communication as the job dragged on — just an inflated charge dumped on me after the fact.
Several of my belongings were damaged, including furniture and décor. Bellhop’s solution? A $449 “settlement” — but only if I agreed to drop my dispute and pay the full inflated bill. No actual refund. Just a credit dangled as leverage. That is not restitution — that is coercion.
Bellhop continues to point fingers, claiming the job took longer due to “extra inventory”. That is categorically false. What caused the delay was their own operational failure. Their crew was under-equipped, under-informed, and under-delivered in every way.
They cite their Terms of Service to justify the bill, but terms do not excuse incompetence. Nor do they justify holding a damage settlement hostage unless I submit to charges I never agreed to.
have escalated this to my credit card provider and filed complaints with the Better Business Bureau and consumer protection agencies. I even offered to pay the original quote in full — despite the inconvenience and damage — and was still met with zero flexibility.
Do not be fooled by their polished website or friendly booking process. Bellhop’s business model seems designed to lowball quotes, arrive ill-equipped, and then back you into a corner with unexpected fees, while hiding behind hourly billing fine print.
If you value transparency, accountability, and professionalism — look elsewhere. You deserve better. We all do.

We hired movers to get us from Ohio to North Carolina. Both sets of movers on two separate days were 2+ hours late. Hire someone else, this company is not worth it.

Strongly advise to stay away from Bellhop. They misrepresented the scope of their work, failed to carry proper authority under the FMCSA (as they are legally required to do) at the time we signed our contract, tried to tie contingencies into a refund such as cancelling a bank chargeback, removing reviews, etc. (coercion to waive consumer rights) Do your homework here as there are plenty of reviews online of similar experiences.

Easy and straight forward booking and follow up - the movers we also great....Both courteous and focused.

DO NOT USE THIS COMPANY

I used bellhop for my long distance move from Texas to Illinois. They broke multiple pieces of my furniture, the driver was rude and didn’t follow instructions and the claim team was absolutely awful. Bellhop states that they resolve all claims in 5 business days yet it’s been almost 3 weeks since I moved and getting answers out of them is like pulling teeth. The claims team is a mess and do not communicate with each other, every time you get assigned to a new team member you have to reexplain the whole claim despite filling out constant forms and uploading photos of the damage. If you value your possessions and good customer service, do yourself a favor and use another moving company. Cheap isn’t always better.

The move was a disaster. Bellhop was a partner of my apartment building so I thought they were vetted and professional. Unlike a reputable company with their own employees, they outsource to third parties at the cheapest rates. I paid for pre-packing and a move. One company pre-packed so poorly that the moving company that came the next day would not move all the items. I was out of the country but assured all would go smoothly. When I came back 10 days later, I had to hire another moving company to complete the move. Bellhop pre-packers or the movers broke many items and never used the wrapping paper, bubble wrap supplied. They wrapped my lamps, crystal and fragile items in my son’s Navy uniforms which were hung and pressed in the closet. Once home, I could only get AI bots on the phone. I sent photos of damaged items to them but was told by AI emails that I had no right to a claim as it was past the 5 day deadline to submit claims. I disputed the charge with my credit card company but BellHop said the move was satisfactory and complete. If it was, I would not have had to hire another moving company. So I paid two moving companies and never got reimbursed for damaged items. In addition, Bellhop’s AI threatened to file a report with a collection agency for the disputed amount which impacts my credit score. Worse moving experience I have ever had and Bellhop ignores any requests for a resolution or customer care solutions.

Noah, the team lead was great and professional. The other young man showed up late, high, broke my dresser, and then proceeded to try to flirt with me. It was very clear the team lead was frustrated with his (the other young man) lack of knowledge about moving and his unprofessionalism.

If I could give them a zero I would. They were 3 hours late. Sent the wrong size truck which resulted in having to do 2 trips and then they billed me an extra $692 for the additional 3 hours for THEIR mistake. They offered me $198 credit. They are a complete joke and I would never use them again.

I had one of the worst moving experiences ever with Bellhop. I hired them to move a one-bedroom apartment — just a queen bed, two dressers, and two nightstands. I was quoted $202/hour for two movers and a truck, with an estimated total of $606 for 3 hours. Sounds reasonable, right? Unfortunately, what I got was a complete disaster.

The movers showed up with no urgency and worked incredibly slowly. One of them was constantly on his phone, and they even spent two hours just moving things around in my backyard. They clearly dragged out the time on purpose, and what should have taken 3 hours ended up taking 7 hours.

Because all my belongings were already in their truck, I had no choice but to continue with the service — they left me with no option to stop. In the end, I was charged a total of $1,302 — more than double the original estimate — just for a small one-bedroom move.

To make matters worse:

I had already packed everything myself, and they only needed to move three boxes and a few furniture items.

They dragged boxes, scratched my floors, and damaged furniture.

One of the movers broke a bag of cement, which spilled on my cat tree. It was brought inside without being cleaned off, and sand scattered all over my house — upstairs, in the hallway, and in the bedroom. I had to spend hours cleaning up their mess.

I reached out to Bellhop multiple times, but they offered no solution and continued to charge me more. This company is predatory, unprofessional, and dishonest. They clearly don’t care about their customers — only about squeezing every last dollar out of them.

Do NOT use Bellhop. I would never recommend them to anyone. I am currently exploring legal action and disputing the charges. This company should not be in business.

THE WORST MOVING EXPERIENCE EVER. They claim to be local but they are not. They broker local people who are not experienced and break things. Then they offer payback BY THE POUND!!!! They broke a priceless painting. The glass in the frame and the frame broke scraping the painting. They broke much of my new packing bags. They broke a chair and scratched the walls in delivery. I asked to be compensated. They offer $20. I don’t have the power to make them do right but I have the power of the pen and I will continue giving bad reviews if it helps someone else avoid what I went through.

I have been using Bellhop to schedule moving services for 5 years now, with the most recent move including a last minute movers request, and Bellhop came through in a timely manner to help me out, which minimized my stress during a very stressful time. Thank you, Bellhop, for being reliable, professional, transparent and affordable!

If I could give 0 stars I would. I booked bellhop for an emergency move, and although the movers actually showed up on time, it went downhill from there. I hired 4 movers, only 3 showed up. They manhandled everything they touched despite me asking them multiple times to be careful. Just about everything they touched got damaged. Even containers and items inside said containers were damaged to varying degrees. I could keep going, but long story short, I have 100+ pictures of the damages that I sent to bellhop and the 'refund' they offered was downright insulting. I am still working on getting a full refund because some of the items that were damaged are antiques and the cost to repair everything is as much if not more than what I paid for the move. NEVER USE THIS COMPANY.

Edit: It's been over 10 days since trying to get a refund and you can't get a real person on the phone even if you ask the bot for a person. The bot literally will not allow it.