getdeardoc.com Reviews 284

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and the team's dedication to resolving issues. The service itself is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt response times and a smooth user experience. However, some customers also noted issues with unhelpful account managers and problems with communication, such as not receiving promised text messages or getting multiple calls at inconvenient times. A few other people also felt that the service was unreliable, with delayed responses and a lack of transparency, leading to frustrating experiences.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the responsiveness and helpfulness of the... See more

Response time

Clients share positive opinions on response time. Many customers praise the quick and prompt responses to... See more

User experience

Users describe positive interactions with the user experience. Many customers found the platform incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We finished onboarding with Kate Batchelor about 3 months ago & it’s already making a big impact. She made setup super easy and customized the chat for our practice. Since going live, we’re seeing ste... See more

Rated 5 out of 5 stars

Michelle did such a great job with an issue our platform was having today. She answered the phone when I called DearDoc, understood the issue quickly and completely and did mulit step troubleshooti... See more

Rated 5 out of 5 stars

I like how Deardoc works, but what working with Martin has been even better experience. Every time we have an issue, even outside his responsibilities he always always manager to find a solution. He... See more

Rated 5 out of 5 stars

When I first started with Dear Doc, there were some issues. But Dear Doc went above and beyond to rectify my issues- as a business owner, we always know stuff will come up and it shows professionalism... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

284 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Cristina was extremely helpful with our…

Cristina was extremely helpful with our onboarding!! She was conscientious and kind and her turn around time with getting back to us with action items was LIGHTNING fast!! We were thrilled with the ideas she had to help us get up and running!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Their team was professional

Their team was professional, responsive. I’d definitely recommend them to anyone looking for reliable service and excellent customer support.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I am pleased to recommend Maria Ochoa

I am pleased to recommend Maria Ochoa, who has consistently delivered exceptional service as our website project manager. Throughout multiple critical website emergencies that included 3rd party functionality failures, as well as communication with me and the 3rd party—Maria has demonstrated remarkable composure and crisis management skills, always prioritizing urgent needs while maintaining clear, proactive communication. I have been very happy with the website design quality, and their responsiveness to edit requests is consistently swift and thorough. Her ability to remain calm under pressure has a reassuring effect that has been helpful in high-stress situations. I recommend Maria without reservation.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

New Patients Can Finally Find Us Online

As a chiropractic office, we’ve always relied on word-of-mouth referrals and local advertising, but the reality is that patients today start their search online. Before DearDoc, our website was outdated, our SEO was practically nonexistent, and we weren’t showing up in any meaningful way when patients searched for chiropractors in our area. We knew we were losing opportunities every single day.

Since partnering with DearDoc, everything has changed. They rebuilt and now manage our website, and it finally reflects the quality and professionalism of our practice. The design is modern, mobile-friendly, and optimized to convert visitors into appointments. Patients have even told us that the site gave them confidence in booking with us because it looks so professional.

On top of that, DearDoc’s SEO work has been a huge driver of new patients. We are now ranking for keywords that matter, “chiropractor near me,” “back pain relief,” and many more. We’re getting calls and bookings from people who never would have found us before. It’s incredible to see how much of a difference the right SEO strategy makes.

But perhaps the biggest differentiator has been DearDoc’s placement of our practice on page one of WebMD. This is HUGE for chiropractors like us because WebMD is one of the most trusted resources patients use when researching care. Being visible there has put us in front of countless potential patients who may never have found us otherwise. We’ve had multiple new patients mention that they specifically chose us because they saw us listed on WebMD and felt reassured we were a top provider. That kind of visibility and credibility simply can’t be bought through traditional advertising.

In short, DearDoc has given our chiropractic office a professional online presence, better patient engagement, and most importantly, visibility on platforms like WebMD that patients trust. We’ve gone from being almost invisible online to standing out as a go-to chiropractor in our area. I recommend DearDoc to any practice that wants to grow, it’s the smartest investment we’ve made in years.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Michelle was awesome!

Michelle was awesome! She gave me the information I needed quickly and was on top of it! She was friendly, and you could tell she had a smile when you spoke with her.

October 23, 2025
Unprompted review

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