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getdeardoc.com Reviews 282

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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and the team's dedication to resolving issues. The service itself is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt response times and a smooth user experience. However, some customers also noted issues with unhelpful account managers and problems with communication, such as not receiving promised text messages or getting multiple calls at inconvenient times. A few other people also felt that the service was unreliable, with delayed responses and a lack of transparency, leading to frustrating experiences.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the responsiveness and helpfulness of the... See more

Response time

Clients share positive opinions on response time. Many customers praise the quick and prompt responses to... See more

User experience

Users describe positive interactions with the user experience. Many customers found the platform incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We finished onboarding with Kate Batchelor about 3 months ago & it’s already making a big impact. She made setup super easy and customized the chat for our practice. Since going live, we’re seeing ste... See more

Rated 5 out of 5 stars

Michelle did such a great job with an issue our platform was having today. She answered the phone when I called DearDoc, understood the issue quickly and completely and did mulit step troubleshooti... See more

Rated 5 out of 5 stars

I like how Deardoc works, but what working with Martin has been even better experience. Every time we have an issue, even outside his responsibilities he always always manager to find a solution. He... See more

Rated 5 out of 5 stars

When I first started with Dear Doc, there were some issues. But Dear Doc went above and beyond to rectify my issues- as a business owner, we always know stuff will come up and it shows professionalism... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

282 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Fraudsters

They have not given any referrals. They conjured phoney referrals from a phone book, which had out of state area codes. They then threatened to sue me when I wanted to end the relationship, claiming that I signed a 24 month contract and that the 'test' email and bogus email counted at referrals

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

The representative will make the difference

Noah W is our representative, and he is very responsive and resolves our issues quickly when we present them. We weren't seeing results initially with other representative and had a completely different experience. When we got Noah things were completely different and we are happy with the results we are now seeing.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Reviewer understood the working of our…

Reviewer understood the working of our practice and the modifications that we are interested in. I found him very patient and not at all pushy.
Explained a new product so it would help our practice and gave me several options. No pressure.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Luis 5 Stars

I received Luis for a chat help for the second time, he is always thorough with his problem solving and helping with the issue at hand.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Cristina Tapia

Cristina Tapia, who is in charge of my onboarding is wonderful. She is a very pleasant person to work with and incredibly skilled at customizing the DearDoc features to suit my needs. Requests that I made were taken care of totally. I could not have had a better onboarding experience. Cristina is a gem. To me, she is the face of your company. She represents DearDoc extremely well.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Dear Doc has awesome customer service!

Dear Doc has been very helpful in making my website and web presence more effective. Their dashboard is very easy to work with. I needed to make a modification so I contacted them. Luis took my request and got on it quickly and had things figured out for me in less than a day. I am impressed with their customer service and look forward to our continued working relationship. I am endorsing and recommending them to my friends.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Alejandrina is a rock star

Alejandrina is a pleasure to work with. She is diligent, responsive, hard working, nice and caring. I feel she has helped my office so much. I’m very thankful for Deardoc.

February 27, 2026
Unprompted review

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