GetHarley Reviews 

Useful to get prescription grade skincare, but the delivery is so slow. Apparently dispatched via Royal Mail 48hr tracked service but it’s never passed to Royal Mail in time and ends up being atleast 5 days after order.

Couldn't reccomend more - such an easy platform to use, and super quick available appointments. Dr Alaa has cleared by acne within 4 weeks, never had such good results so fast.

Unfortunately most of the products are more then double their actual price, worse the products I was recommended are to treat something I wasn't concerned about and didn't even discuss as my major concern. As I had never heard of them, I assumed they would be special and worth it. Expensive lesson
Edit: I developed a sensitive to the products, I got back in contact and they recommended a cleanser. Their are myriad of very effective cleansers available from the high street. I wasn’t going to pay for another cleanser when that wasn’t the issue I had contacted them for. I went back to using products I researched myself which cleared up my skin. I didn’t need to purchase any of the products from this service as I already had products that did the same thing at a quarter of the price. Not impressed with recommendations for products that’s have no reviews. Very expensive, could of seen a dermatologist.

I was skeptical at first as I'd been bombarded with skin care trends online and wanted to get some clarity. I found get Harley and Dr Alaa to be so helpful, non judgemental and kind. In 6 months I've seen a huge difference to my skin, its glowing- the hyperpigmentation has reduced and it's much smoother. I'm looking forward to continuing my journey

My experience with them has been nothing short of amazing. I had the pleasure of working with Sophie, my dedicated skin concierge, and she’s been exceptional every step of the way. Always honest, upfront, and to the point she answers every question thoroughly without overwhelming me. I've been with them for almost a year now.

One thing I truly value is how there’s never any pressure to buy. My budget has always been respected, with helpful alternatives offered if I ever wanted to explore more. Every recommendation has been tailored strictly to my skin needs, nothing excessive. In fact, even when I considered adding extras, she gently explained why they weren’t needed. That kind of honesty is rare and refreshing.

All products I’ve received are 100% authentic and genuine, which is often a major concern when ordering skincare online so it’s a huge relief to know I can trust what I’m using on my skin.

I also appreciate the polite check-ins from time to time, never pushy, just the right amount of support. There are no hidden fees either: I paid once, and everything else was handled smoothly. Shipping to KSA is also fast and completely hassle-free, another big plus!

Highly recommend to anyone looking for trustworthy, personalized skincare guidance with real results.

I have had the pleasure of dealing with Getharley for my skin care needs and they have always been extremely helpful and professional. recently, although a difficult situation presented itself with a problematic order which was through no fault of there's mainly due to incorrect delivery's etc and I was astounded at the lengths this company have gone to ,to rectify this problem for me and ensure that my order was delivered to me regardless . There communication was prompt and consistent throughout the process and I could not have been happier with their products and service. Once again Getharley thank you very much .😊

I love GetHarley and how convenient it is to get top quality skincare products recommended by my skincare practitioner. My skin feels the best it ever has and it’s so easy to reorder or change products as my skin needs change throughout the year

Fantastic! I had a consultation with a wonderful doctor, Dr Maha Shariff, who took into consideration not only my skin concerns but also my lifestyle, to advise me on the best products for me. I have also been helped by Sophie to streamline the process who has also been extremely kind and efficient.
Could not rate the service highly enough. Thank you!

Excellent product making me look younger every day🤗

I've ordered one 100ml SPF Synergy Sunscreen online.
After my order I've received an email the 100ml Synergy Sunscreen is out of stock but they can give me two 50ml Sunscreen and it's already dispatched for the same price.
As soon as I've received this email I've emailed them back I don't need two 50ml item if they can't provide my original item I would like to cancel my order and get the refund.
Unfortunately the item has arrived, nobody answered on my email.
It's impossible to contact them.
After many weeks emailing them I've managed to get a refund label. I've sent the item back with the hope I get my refund.
Since that I've never heard from them and nobody answers on my email and I haven't received any refund.
I would never recommend them due the lack of communication and unable to get in touch with them.
Also I've found unfair they haven't asked if I am happy to receive a different item, they automatically sent it to me.
It's been months and my problem hasn't been solved yet.

Really great skin products, fast and accurate delivery and really cute and personalable packaging.

I recently had the pleasure of using GetHarley for my skincare needs, and I must say, I am thoroughly impressed! The team was incredibly helpful in selecting the perfect facial care products tailored to my skin type. Their consultation was not only quick but also very informative, ensuring I felt confident in my choices. The delivery was prompt, arriving sooner than I expected, which was a delightful surprise. What truly stood out to me was the thoughtful packaging of my order. The products were beautifully wrapped, and the inclusion of personalized brochures with my name made me feel valued as a customer. It’s clear that GetHarley goes above and beyond to create a wonderful experience for their clients. I highly recommend their services to anyone looking for quality skincare and exceptional customer care!

I cannot rate this company high enough. Firstly the products I’ve purchased are game changers, and well worth the cost. Second, the customer service is through the roof! They are extremely friendly, considerate, and attentive. I’ve had issues, twice, with the packaging of one of their products that I can’t live without, and twice, they have replaced the product at zero cost to me. This show of commitment to their customers means everything to me and is very rare in Britain.
I can’t recommend this company enough and will go no further for all my skin care needs.

Fantastic service. Communication is super fast, and products were delivered so quickly and prices even better than anywhere else

I’ve been getting products from GetHarley for almost a year now and love the process. They will liaise with my prescriber if I ever have any questions, they check in regularly to see how things are going, and while there has been a delay or two on certain products in stock they always send a text to update on progress! Love that it’s just a quick WhatsApp message to communicate too. Wonderful team to deal with :-)

Hi,
The prescribed Neostrata Enlighten Serum and Medik8 eye cream are excellent products and I will certainly continue to use them. Many family and friends have commented on how good my skin looks. A shop assistant even said I looked much younger than I am. Thank you all at Get Harley and Jo at Nuskin Solution, Richmond, for the amazing service, advice and support.
Regards
Jan

Ordered on Sunday 4th May and still not received anything- very disappointed as the ordering process was so easy to do - poor communication and constant chasing has left me rethinking using this company am so upset about this as I have worked hard to maintain a skin care routine which I can’t do without any products !!

This was my first order from this website, and I’m honestly very impressed. Shipping was fast, customer service was kind and responsive, and they carry high-quality products I haven’t seen elsewhere. One of the items was delayed due to high demand, but they kept me updated and handled it professionally. I’m already planning my next order! Highly recommended!⭐️⭐️⭐️⭐️⭐️⭐️

I'm very happy by the impact of Dr. Alaa's skincare advice! By embracing mindful eating coupled with other recommendations provided, I've achieved remarkable results in just 1.5 months!. What I appreciate most is that Dr. Alaa understood my budget constraints and recommended a limited yet effective product list. The personalized approach made all the difference.

I’ve been using Get Harley since December 2024 when a skincare practitioner I visited recommended some products through them. My skin has never looked better since using the products recommended and it’s a really easy to use service. I have been able to ask for additional recommendations and when I’ve wanted to change the dates of my subscription that’s been done quickly via messaging/email.