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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and efficiency, often highlighting their ability to make blood draws painless and comfortable. The service is frequently described as convenient and seamless, with many appreciating the ease of the booking process and the overall user experience. However, some customers also noted issues with customer service, mentioning instances of missed appointments, late arrivals, and a lack of timely communication regarding schedule changes. A few people also experienced problems with the company's handling of specific lab tests, leading to re-collections or unusable samples.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Consumers find service to be positive, highlighting the convenience of at-home blood draws and the... See more

User experience

Reviewers express high satisfaction with the user experience, often highlighting the unmatched convenience of... See more

Booking process

Clients share positive opinions on the booking process, highlighting its ease, convenience, and efficiency.... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra is amazing, she is personable, organized, efficient, and has excellent skills. I'm very difficult to get blood from. She got it the first time and that is really almost unheard of. This was an... See more

Rated 5 out of 5 stars

The technician (Brittany) was very professional, kind and courteous. I hate having my blood drawn and she made it painless. In addition to Brittany being fantastic, the convenience is unmatched espe... See more

Rated 5 out of 5 stars

Communication throughout, and fantastic, personal service. I've never used this company, but would strongly recommend it. If you should get lucky, and have Nilsa come to draw your blood or any other f... See more

Rated 5 out of 5 stars

Nahomie was absolutely amazing! She was the most kind, compassionate, patient person. She also gave a very gentle and pain free blood draw. I can't recommend her and Getlabs enough. The entire process... See more


Company details

  1. Home Health Care Service

Written by the company

Getlabs sends medical specialists to you to collect labs, vitals, and advanced diagnostics. Available same-day, nationwide.


Contact info

  • 801 Brickell Avenue, 8th Floor, 33131, Miami, United States

  • getlabs.com

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I work from home 6 days a week Get labsso I…

I work from home 6 days a week so I didn't have to take any time off to have blood drawn. I have mobility issues so there was no struggle on my part. I absolutely HATE needles and struggle with the anxiety that comes with that and at times feel like I might pass out! With Get labs the techs are patient and compassionate and make me feel very comfortable. Plus, I'm home and can lay down if need be. One time I started shaking and crying but being home I wasn't remotely embarrassed. This is the third time I had Get labs and I'm more than satisfied!!! Just wish insurance paid for it or at least some of it. Lol.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Sandra is Superb!

Sandra is amazing, she is personable, organized, efficient, and has excellent skills. I'm very difficult to get blood from. She got it the first time and that is really almost unheard of. This was an experience I will highly recommend. Well worth the money to have peace of mind and decreased anxiety. Thank you, Getlabs and Sandra for making sure I got these important tests done in a timely and anxiety free way!

May 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Appointment was cancelled within the…

Appointment was cancelled within the time slot, I paid $79 since it was not a fasting test and wrote on comments “Preferably at 10:00 am” since it was the only time slot available which read 5-9 , the nurse arrived at 5:00 am and we were not available so they canceled our appointment. We we up at 7:20 am and no call or Fup to allocate the appointment during the rest of the day.

May 12, 2026
Unprompted review
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Reply from Getlabs

Thank you for bringing this to our attention.

We’ve reached out to you directly to gather a bit more information so we can review the appointment details and look into what happened. Once we have that, we’ll follow up with you to resolve this as quickly as possible.

We appreciate your patience and look forward to connecting soon.

Rated 5 out of 5 stars

Recently had a blood draw today

Recently had a blood draw today. The representative that showed up on site was on time, professional, and extremely experienced in drawing blood. The whole process took less than 10 minutes and felt extremely comfortable.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC!

I've used Get Labs numerous times, and I love it!" Wanda, my phlebomotist arrives at the beginning of my appt window. She is extremely organized, professional, polite, friendly and super nice! She's the total package!! Whatever you're paying her isn't enough! She's priceless!

May 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Experienced, efficient, gentle, friendly

Experienced, friendly phlebotomist. Quick and efficient, yet very gentle. Consistent and accurate text updates about arrival. Easy to schedule. Reminders days before and morning of appointment.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellence

She (i forgot her name) is very professional and we shared and talked about a common interest. She entertained my wanna be doctor grandchild her appearance was spot on and her work was impeccable. If possible the next time I use get labs id like her to be the one for the visit she is 10 out of 10 and she deserves a raise! No improvement needed! You can't improve on perfect!

May 11, 2026
Unprompted review
Rated 4 out of 5 stars

I have used them many times

I have used them many times, and they are fantastic. However I must post now that they lost my blood - it has been 15 days now, and I asked for a refund yesterday, and they said no. I am disabled, and they are normally *amazing*, so i will keep trying. It seems unfortunate that their customer service department is not as amazing as the wonderful people they send to take blood. Sandra is my favorite but they are all A+ phlebotomists. but yeah i am out $99 and cant get badly needed meds because my doc has no TSH free T4 baseline

April 25, 2026
Unprompted review
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Rated 3 out of 5 stars

Sometimes bad experiences happen….

I really like the fact that they can come out and do your blood work at your house but a few days ago when they came to take blood from my mother, it just wasn’t a good experience. The lady that did her blood work was kind of a mess. She was having hot flashes and sweating and she stuck my mom several times and to be honest I’m not sure if she actually knew what she was doing even though she said she had been doing this for 30 years. You shouldn’t have to stick somebody that many times to get simple blood work done. And then the way she ended up doing it was weird. I had never seen it before, but she attached some kind of syringe and that’s how she pulled her blood out and then she put the blood in the tubes afterwards. I just hope we don’t get her again because the first time we had blood work done with this company. The lady that came was great. I did request her, but we didn’t get her and unfortunately we got somebody that we just had a really bad experience with for two hours.

May 7, 2026
Unprompted review
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Reply from Getlabs

Thank you for reaching out. I’ve contacted you to gather a bit more information, as I’m unable to locate your appointment using the username provided.

We want to look into this and assist you as quickly as possible, so please reply with any additional details when you can.

Rated 5 out of 5 stars

Blood draw made easy!

Always skilled professionals and very kind. I’ve been using GetLabs for over 3 years and highly recommend. Seamless experience and makes blood draw easier from the comfort of your home.

May 9, 2026
Unprompted review

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