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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and efficiency, often highlighting their ability to make blood draws painless and comfortable. The service is frequently described as convenient and seamless, with many appreciating the ease of the booking process and the overall user experience. However, some customers also noted issues with customer service, mentioning instances of missed appointments, late arrivals, and a lack of timely communication regarding schedule changes. A few people also experienced problems with the company's handling of specific lab tests, leading to re-collections or unusable samples.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Consumers find service to be positive, highlighting the convenience of at-home blood draws and the... See more

User experience

Reviewers express high satisfaction with the user experience, often highlighting the unmatched convenience of... See more

Booking process

Clients share positive opinions on the booking process, highlighting its ease, convenience, and efficiency.... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra is amazing, she is personable, organized, efficient, and has excellent skills. I'm very difficult to get blood from. She got it the first time and that is really almost unheard of. This was an... See more

Rated 5 out of 5 stars

The technician (Brittany) was very professional, kind and courteous. I hate having my blood drawn and she made it painless. In addition to Brittany being fantastic, the convenience is unmatched espe... See more

Rated 5 out of 5 stars

Communication throughout, and fantastic, personal service. I've never used this company, but would strongly recommend it. If you should get lucky, and have Nilsa come to draw your blood or any other f... See more

Rated 5 out of 5 stars

Nahomie was absolutely amazing! She was the most kind, compassionate, patient person. She also gave a very gentle and pain free blood draw. I can't recommend her and Getlabs enough. The entire process... See more


Company details

  1. Home Health Care Service

Written by the company

Getlabs sends medical specialists to you to collect labs, vitals, and advanced diagnostics. Available same-day, nationwide.


Contact info

  • 801 Brickell Avenue, 8th Floor, 33131, Miami, United States

  • getlabs.com

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Well worrth it.

My exsperience was very nice, the technician, came in and she was very polite and I had questions and she was very good at answering them. She did a great job taking my labs. I decently will be using them again forsure.

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Very convenient home visit

very convenient having them come to your home. Great technician. You can pick your time. They communicated very clearly with reminders and technicians arrival time

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Professional and kind

My experience was great! Rebecca arrived on time and was efficient and precise. She drew my blood and was gentle and I didn’t feel the needle. I signed up for this blood draw to check for cancers. My husband passed last year from cancer and it was devastating. I truly appreciate Rebecca’s kindness and professionalism as she treated me very careful. I only wish my husband would have had that kind of respectful experience at the hospitals and treatment centers. Instead we were a number and I remembering feeling like stock of cattle. By coming to my house to draw blood, I felt special. That is the highest compliment. Thank you

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

It was so much easier, not to mention faster than trying to get an appointment with Labcorp when you're fasting. Thank you. I love this new service.

And my technician who drew my blood was fast and very nice. 😊

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I was surprised that I could get the blood draw done in the comfort of my home and Brittany was so professional and friendly, great experience!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Kweyonouh was amazing!

Kweyonouh was incredibly kind, patient and thoughtful, and did everything to make me feel comfortable. She was gentle and friendly, and I would absolutely use this service again, and request her personally, if possible. Fantastic and such a relief!

April 9, 2026
Unprompted review
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Rated 1 out of 5 stars

THE ABSOLUTE WORST EVER

The absolute worst. Most unprofessional phlebotomist showing up after scheduled time driving onto private property after the window and being rude to my family member who told him I left for work because he no showed. This company has ZERO customer service, they also charged for the service. STAY AWAY SCAM!

April 6, 2026
Unprompted review
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Reply from Getlabs

We take this feedback very seriously and this is not the experience we aim to provide.

Our team has reached out to gather a few more details so we can look into this further and connect with you directly. We want to make this right and ensure your concerns are fully addressed.

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