Yes its goung well and the app abd online is easy. Had a bit of confusion this week after I had filled in the quiz for my next script and spoke online to Doctor. I got another request to fill in t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an amazing experience with customer care team. They were extremely helpful, patient, and quick to respond. Every time I had a question or needed guidance, they explained everything clearly an... See more
been with Mosh for some time now and have been very happy with everything so far website is easy to use I can pause and postpone my plan anytime, not like what others have said I can control my plan a... See more
Company replied
I lost a lot of weight which was my main objective of course. What impressed me was that the process was authentic. The doctors and support teams were very interested in ensuring I was doing it proper... See more
Company replied
Company details
Written by the company
Australia's first end-to-end, entirely digital healthcare platform for prescribing and delivering medicines direct to consumers (partnering with doctors, nurses and pharmacists)
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- getmosh.com.au
4.4
Excellent
3K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dianne Carillo from Customer Care
Dianne Carillo from the Customer Care Team was very helpful in expiditing an order for me when one of the practitioners forgot to renew my script. Friendly, fast and communicative! Thanks Dianne!
April 15, 2026
Unprompted review
Company cares about it's customers
Company cares about it's customers. I had some hitches in getting an initial consultation due to technical difficulties on my end, but they showed great care in getting me a consult in the end.
April 27, 2026
Unprompted review
Reply from Mosh
Hi Maneet, thanks so much for this review. It really means a lot. Our team are committed so please reach out for any hitches and we will do our best to help, thanks again, Alex - Mosh team
Extremely quick service
Extremely quick service, fantastic customer service. One very happy client.
April 26, 2026
Unprompted review
Reply from Mosh
Hi Josh, thanks so much for this awesome review. It is great to see our team were quick & fantastic. Happy clients is what we aim for, so this is great. Thanks again, Alex - Mosh team
Jeff was very lovely and helpful
Jeff was very lovely and helpful. All my answer and problem on thr app were sorted also in a timely manner.
April 21, 2026
Unprompted review
Reply from Mosh
Hi Nicole, thanks for this awesome review. It is great to see Jeff was able to help and sorted your questions in a timely manner. We'll be sure he see's this feedback. Thanks again, Alex - Mosh team
Standout experience with dr Yang today…
Standout experience with dr Yang today following a check in
Dr Yang was very friendly and clear on all questions asked. Did not feel rushed and even went through all concerns
April 23, 2026
Unprompted review
Reply from Mosh
Hi Hayden, it is really great to see you had a standout experience with Dr Yang. We are so glad to see that, and really appreciate you taking the time to leave a review.
Thanks, Alex - Mosh team
Herman was great
Herman was great. Very prompt with my initial enquiry, kept me updated and resolved my IT issue quickly. Had a friendly email tone but also very professional.
April 20, 2026
Unprompted review
Reply from Mosh
Hi Jules, thank you very much for this fantastic review. We know Herman is a legend, and its great to see you agree. Thanks again, Alex - Mosh team
Hitting your protein
Everything going well and I have had 2 injections so far. I feel full and drinking more water and hitting my protein.
April 20, 2026
Unprompted review
Reply from Mosh
Hi Janet, thank you very much for this review. It is great to see things are going well, thats what its all about. Thanks again, Alex - Mosh team
Mosh has always (4 months since i began…
Mosh has always (4 months since i began my journey) been helpful, informative, respectful and efficient. I recently had to make a change to how I receive my medication and the Dr was incredibly helpful and understanding. I have no hesitation in recommending Mosh and all of the Drs and others I have had dealings with.
April 20, 2026
Unprompted review
Reply from Mosh
Hi Elizabeth, thank you for this amazing review. It is really nice to hear you have had great support from our Dr's & team. Thanks again, Alex - Mosh team
Throughout the process
Throughout the process, I’ve been provided with support and clear communication from the doctors, they’re very thorough and understanding in helping me reach my goal
April 20, 2026
Unprompted review
Reply from Mosh
Thanks so much for this outstanding review, we really appreciate it.
Thanks again, Alex - Mosh team
5-star Support
A member of the Moshy team came back to me almost immediately when I needed assistance with an appointment issue. It was handled quickly, efficiently, and professionally. I was very happy with the support provided!
April 16, 2026
Unprompted review
Reply from Mosh
Hi, thanks so much for this amazing review. I'm really glad to see your issue was handled well and you are happy with us. We'll try to keep these standards high!
Thanks again, Alex - Moshy team
Herman was very helpful in sorting out…
Herman was very helpful in sorting out my issue.
April 17, 2026
Unprompted review
Reply from Mosh
Hi Anne, thanks so much for this great review. It is really nice to see Herman was helpful, and your issue was sorted.
Thanks, Alex - Mosh team
Reply from Mosh
Hi Nells, thanks a lot for this great review. We really appreciate it. Thanks, Alex - Mosh team
Great customer service I received from…
Great customer service I received from Sheila May! Outstanding 5 Stars
April 17, 2026
Unprompted review
Reply from Mosh
Hi Maria, thanks so much for this great review. Its fantastic to see Sheila May was able to help by providing outstanding service. We'll do our best to keep this up.
Thanks again, Alex - Mosh team
Jeff was very friendly and provides…
Jeff was very friendly and provides prompt service
April 15, 2026
Unprompted review
Reply from Mosh
Thanks so much for this fantastic review, we know Jeff is a legend and we're glad to see you agree.
Thanks, Alex - Mosh team
Reply from Mosh
Hi John, thanks for leaving this review. Its nice to see our team actioned this quickly for you.
Thanks again, Alex - Mosh team
Greta follow up…a few hiccups…however…
Greta follow up…a few hiccups…however the result was great…thank you.
Regards mm
April 12, 2026
Unprompted review
Reply from Mosh
Hi Michael, thanks very much for this review. Sorry to see there were a few hiccups, but its pleasing to see the result was great. Hopefully all smooth sailing from here, but reach out anytime and our team will do their best.
Thanks, Alex - Mosh team
Lost weight and learnt stuff…
I lost a lot of weight which was my main objective of course. What impressed me was that the process was authentic. The doctors and support teams were very interested in ensuring I was doing it properly and learning about healthy eating habits. I found this to be a supportive and medically balanced program.
April 12, 2026
Unprompted review
Reply from Mosh
Hi Joanne, thanks a lot for this terrific review, its great to see our teams were able to support you and help toward your goals. We'll do our best to maintain high standards.
Thanks again, Alex - Mosh team
Customer service by Jeffrey was…
Customer service by Jeffrey was fantastic. Very helpful and kind.
April 10, 2026
Unprompted review
Reply from Mosh
Hi Nikki, thanks for this fantastic review. We know Jeff is a legend, so its great to see you agree. Thanks very much.
Alex - Mosh team
Very professional
Ver professional, quick responsiveness, very easy to work with - I specifically worked with Dr Yang Hu - extremely professional and friendly - will use again.
April 11, 2026
Unprompted review
Reply from Mosh
Hi Justin, its great to see Dr Yang was professional and friendly, this is definitely our goal. We'll do our best to keep it up.
Thanks, Alex - Mosh team
Reply from Mosh
Hi Paul, thanks for this fantastic review. We really appreciate it, and will do our best to keep standards high!
Thanks, Alex - Mosh team
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