Super impressed with professional and non judgement when I had a change of heart with starting this weight management option. Thanks so much, I received a prompt response and my subscription fee... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ I’ve had a great experience with Moshy. The customer service team has been friendly, responsive, and genuinely helpful every step of the way. The doctors are also fantastic—professional, know... See more
Company replied
After correspondence with Darlene since Monday my package arrived safely to me this morning and I am excited to start my journey. Darlene was absolutely amazing to deal with. She made sure to stay in... See more
Company replied
What I needed physically and mentally to get me to a better place , I'm losing weight steadily and also dropping cm's, I've been lucky and have had no side effects. For years I've tried soo many diets... See more
Company replied
Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
444 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Moshy
Hi Lana, thank you very much for this review, its fantastic to see you have had great service so far. We'll do our best to keep standards high. Thanks again, Alex - Moshy team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I’ve had a great experience with Moshy. The customer service team has been friendly, responsive, and genuinely helpful every step of the way. The doctors are also fantastic—professional, knowledgeable, and they take the time to listen and provide the right advice without making you feel rushed. The whole process has been smooth and easy. I highly recommend Moshy to anyone looking for quality care and excellent service.
July 17, 2026
Reply from Moshy
Hi Ainsley, thank you very much for this awesome feedback. Everything you mention is our goal for service, and we'll do our best to keep up these standards and lift the bar over time :) Thanks again, Alex - Moshy team
Absolutely loved the 5 star service…
Absolutely loved the 5 star service from Sol Herman. I felt relieved and cared for when my concerns were validated and heard. I appreciate your assistance in a timely manner and follow through to get my prescription ready for dispatch and ensure everything was correct. Sol even rang me to consolidate my query and ensure I understood.
Your excellent 👌 thank you so much. Love this product, love the service💜.
Thank you Sol
July 24, 2026
Unprompted review
Reply from Moshy
Hi Crystal, we really appreciate you taking the time to leave this review & feedback for Sol. We'll do our best to keep standards high. Thanks again, Alex - Moshy team
Prompt response
Prompt response, and my concerns were actioned straight away by Dennis B. Thank you
July 24, 2026
Unprompted review
Reply from Moshy
Thank you so much for taking the time to leave this review. We think Dennis is great, and its awesome to see he was prompt to action your concerns. Thats what its all about. Thanks again, Alex - Moshy team
Reply from Moshy
Thank you very much for this great review. We are passionate about making this convenient & easy for you. We'll do our best to keep standards high. Thanks, Moshy team
Great support
July 23, 2026
Reply from Moshy
Thank you so much for this review, we really appreciate it. Thats what its all about :)
Had no problems at all
Had no problems at all, impressed with the product and the service
July 23, 2026
Reply from Moshy
Thank you so much Janine, we really appreciate your feedback, and will do our best to keep standards high. Thanks again, Alex - Moshy team
I asked if i could use my concession…
I asked if i could use my concession card and although i cant i was offered a discount
Great customer experience
July 23, 2026
Reply from Moshy
Hi Amanda, thank you so much for taking the time to leave this review. I am really glad and proud to see the team offered you something, thats what its all about. Thanks again, Alex - Moshy team
Kept in touch
Kept in touch, communicated and looked into the issue as he said he would do. In other words, shows great customer service :)
July 16, 2026
Unprompted review
Reply from Moshy
Hi Carol, thanks so much for this really review, it is fantastic to see the team are delivering great customer service. We do pride ourselves on a 5 star experience, so if you have any feedback on how we can get there, please do let us know. Thanks again, Alex - Moshy team
Customer service
Customer service walked me through the necessary steps I needed to make and my issue was resolved immediately
I found my interaction to be polite and extremely helpful.
July 15, 2026
Reply from Moshy
Hi Michelle, thank you very much for this awesome feedback, we really appreciate it, and will do our best to keep standards high. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Luka, thanks a lot for this review, we really appreciate it. And we think Darlene is fantastic so its really nice to see this. Thanks again, Alex - Moshy team
Great service
July 22, 2026
Unprompted review
Reply from Moshy
Hi Ash, I am very sorry to see this. We really pride ourselves on delivering a great service and outcomes that work for you, and it sounds like this has not been the case. I would love to look into this and try resolve this. Please respond to our request for information, and I will be in touch. Thanks, Alex - Moshy team
i have had a really great experience-…
i have had a really great experience- the process was great and my only challenge was probably my fault
when i asked the team they responded immediately and with great outcomes
July 22, 2026
Unprompted review
Reply from Moshy
Hi Zoe, thanks very much for leaving this review. We really appreciate it, and are glad to see you have had a great experience. We do pride ourselves on a 5 star experience, so if you have any feedback on how we can get it to a 5, please do share with us :) Thanks again, Alex - Moshy team
Great customer care
Moshy is great to help the journey of weight loss and gaining confidence in one's body transforming closer to its best possible health state.
In particular I want to call out customer care officer Dianne Carillo for her exceptional care and support through this journey and sorting things out promptly when I had questions.
July 22, 2026
Unprompted review
Reply from Moshy
Hi Rebecca, thanks so much for this review. It is really hear you are on the journey and gaining confidence, thats what its all about. Thanks so much, Alex - Moshy team
Well done Moshy 🌟🌟🌟🌟🌟
Super impressed with professional and non judgement when I had a change of heart with starting this weight management option.
Thanks so much, I received a prompt response and my subscription fee reimbursed almost immediately 🌟🌟🌟🌟🌟
Thanks team
P.S I have a friend using your product and she’s very happy with her results 👏🩵
July 22, 2026
Unprompted review
Reply from Moshy
Hi Briggitte, thank you so much for taking the time to leave this review, wow, we really appreciate it, and great to hear your friend is also happy with the results. Thats what its all about. Thanks again, Alex - Moshy team
Fast, efficient and assuring
Arcie is a legend!
Had a wee issue and he responded with assurance. Told me he would chase and follow up. He did that - came back to me with an update.
Thank you Arcie!
July 21, 2026
Unprompted review
Reply from Moshy
Hi Rudy, thanks so much for taking the time to leave this review, we think Arcie is great and its awesome to see you agree. I'll make sure they see this feedback, and we'll do our best as a team to keep standards high. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Hollie, we are really sorry to see this. The tech team are hard at work improving the experience in the App, and we would appreciate your feedback. We really pride ourselves on delivering a 5 star experience, so I will reach out and see how we can improve. Thanks, Alex - Moshy team
Sol was incredibly helpful and my issue…
Sol was incredibly helpful and my issue was resolved quickly. I am really happy with the high level of customer service.
July 20, 2026
Unprompted review
Reply from Moshy
Hi Frances, thank you so much for taking the time to leave this review, we really very much appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Moshy team
The timely response is excellent…
The timely response is excellent couldn’t have asked for a better customer service experience unfortunately due to the health issues I have since taking wegovy it has been challenging I have already seen a specialist yesterday who has advised to not use a program without being fully assessed by my own GP
July 18, 2026
Unprompted review
Reply from Moshy
Hi Janice, thanks a lot for taking the time to leave this review, we really appreciate it, and hope things go well with your GP. Thanks again, Alex - Moshy team
Amazing service
Amazing service, no problem to much. The customer care team at exceptional.
Dianne Carillo Is especially wonderful and has been super supportive and efficient.
July 20, 2026
Unprompted review
Reply from Moshy
Thank you very much for taking the time to leave this review. We think Dianne is great and its really nice to see you agree. We'll do our best to keep standards high, thanks again, Alex - Moshy team
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