UpsideReviews 

665
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 548 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the app easy to use and appreciate the real cash back received on everyday expenses like gas and groceries, with some accumulating significant savings. The customer service is often described as helpful, responsive, and effective in resolving issues, with many people reporting positive interactions and timely assistance. The process of getting cash back is generally smooth, and when issues arise, proof of purchase often helps in securing the rebate. However, some people were dissatisfied with the inconsistency of cash back offers, noting that the amounts can fluctuate significantly, making it difficult to rely on for consistent savings. There are also occasional issues with transactions not processing correctly, requiring customers to upload receipts or contact customer service, which can be annoying. A few other people also felt that the customer service response can be inconsistent, and some experienced issues with cash outs or difficulties with specific payment methods like Apple Pay.

What people talk about most

Application

Users describe ambiguous interactions with the app, with many finding it easy to use and appreciating the... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting that cash back is delivered as... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the support team for being... See more

Refund

People report ambiguous experiences with refund, with many customers successfully receiving their cash back,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers reporting significant savings, such as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Bot kept running me in circles. There wasn't a direct way to contact a person and almost gave up. I had an issue that wasn't covered in the general entries, which didn't answer my question. Finall... See more

Company replied

Rated 3 out of 5 stars

great app in theory for cashback on everyday things, but 4 out of 5 times i try to get cash back i have to fight with upside to redeem it despite doing everything right. if getting cashback were smoot... See more

Company replied

Rated 3 out of 5 stars

The concept is great. But if everything is not perfect in the back office you’ll be disappointed to find you won’t get the rebate. Circle K is horrible and only gets the rebate every other time. This... See more

Company replied

Rated 4 out of 5 stars

Specific Gas Stations & Restaurants display based on your location. I learned the first time that I clicked the wrong gas station that was 8 miles away. After my purchase didn't process I "chatted" my... See more

Company replied


Company details

  1. Cashback Provider
  2. Internet Marketing Service

Written by the company

Upside is building and distributing a new economic model that levels the playing field in brick and mortar commerce and empowers everyone to earn more. Retailers earn more profit without changing how they operate, and consumers enjoy increased purchasing power on the things they need.


Contact info

3.5

Average

TrustScore 3.5 out of 5

665 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(665)

581 reviews in the last 12 months

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Rated 5 out of 5 stars

Love this app helps me get money back…

Love this app helps me get money back because gas is expensive

June 1, 2026
Unprompted review
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Reply from Upside

We're so glad the app is helping you save some money at the pump, especially with how expensive gas can be! Thanks for taking the time to share your feedback. We really appreciate the five stars, Martin!

Rated 1 out of 5 stars

Bait and Switch Rarely do I get my…

Bait and Switch Rarely do I get my promised discount cash back. I claim the offer, use my linked card (the physical card), then they always ask for a receipt since my card is an Apple Card. After taking almost 3 weeks each time to "process", then proceed to tell me they know the Apple Card masks/changes the number but they cannot honor their end of the deal- even though I followed all steps as required. Customer service is just a bunch of canned responses and worthless. I could have gone to Kroger and saved immediately, a tad less than what Upside promises to offer but I don't see that promised savings anyway. So I will be going back to the Kroger down that is guaranteed savings, immediately without all of the hassle. Upside must use archaic technology that I wouldn't trust my info in. Ive cashed out the whopping 30 bucks I have earned in 2 YEARS and changed my card number and deleted my account with them. and rest assured Upside, your response is canned and we all know it so no I won't waste another minute trying to fix this if you pop in here and act like you want to fix this - I no longer care and have filed complaints with FTC and BBB so others will know.

May 28, 2026
Unprompted review
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Reply from Upside

It's definitely disappointing to hear that you had such a difficult experience with the app. While we're sad to see you go, we appreciate you giving us a shot. If you ever change your mind or need any help in the future, please feel free to reach out to our support team. We wish you all the best!

Rated 4 out of 5 stars

Specific Gas Stations & Restaurants…

Specific Gas Stations & Restaurants display based on your location. I learned the first time that I clicked the wrong gas station that was 8 miles away. After my purchase didn't process I "chatted" my concern. My issue was resolved and I got a 1 time courtesy credit. I learned you need to make sure you are claiming the deal at the exact location for the cash back to process. 1. Find & claim your deal/location. 2 make the purchase. 3 cash back will gradually add up. I have about $7.50 after 3 fill-ups that can be transferred to a bank account or towards gift cards. Very important to claim your deal at the exact location.

May 31, 2026
Unprompted review
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Reply from Upside

Thanks so much for sharing your experience and the helpful tip! Making sure you claim the exact location is definitely key to making sure everything processes smoothly. We're really glad to hear your cash back is already adding up, and we appreciate you taking the time to write this review!

Rated 5 out of 5 stars

I am very much impressed

I am very much impressed. They are very quick & fast in response. I am getting my cash-out in a regular basis.

May 16, 2026
Unprompted review
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Reply from Upside

We're really glad to hear everything is working smoothly with your cash outs and that you're happy with our response times. We appreciate you taking the time to share your experience, Shakil!

Rated 5 out of 5 stars

Fast and easy

I earned $75 quick. It’s easy to use and money adds up fast

May 30, 2026
Unprompted review
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Reply from Upside

That's awesome to hear, Terry! We're so glad the app is working well for you and helping you build up your savings quickly. Thanks for taking the time to share your experience with us!

Rated 5 out of 5 stars

At this point Everytime when I have had…

At this point Everytime when I have had an issue with Upside. They have handled my problems in a timely and efficient manner. This last issue I had was handled quicker than I'm really expected. So I happy with the Upside app so far.

May 28, 2026
Unprompted review
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Reply from Upside

We are so glad to hear this! It's awesome to know that our team has been able to help you out quickly whenever you've run into an issue. We really appreciate you taking the time to share your experience, and we're happy to have you using the app, Norman!

Rated 5 out of 5 stars

I drive for a living

I drive for a living. It’s nice to get rewarded for fuel purchases personal and company. It adds up fast and the cash out is seamless.

May 30, 2026
Unprompted review
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Reply from Upside

We love knowing that the app is working out so well for you and that everything has been running smoothly. Drive safely, and happy saving! Thanks for the five stars, Wesley!

Rated 5 out of 5 stars

Great App that helps save you money

Great App that helps save you money. Rarely there is an issue having cash credited for a purchase, but when that happens their support team figures it out and makes right by you. Never had an issue getting my cash from Upside.
Everyone should download the App and give it a try.

May 30, 2026
Unprompted review
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Reply from Upside

This is a wonderful review to read, Joe! Thank you for spreading the word and recommending the app to everyone. It's great to hear that our team has taken good care of you whenever you needed a hand. We really appreciate your support!

Rated 5 out of 5 stars

They were very helpful resolving the…

They were very helpful resolving the issue of not getting my cash back after shopping.
I have recommended 4 other family members and they love the app

May 14, 2026
Unprompted review
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Reply from Upside

It's great to hear that our team was able to get that sorted out for you! Getting your family on board is the ultimate compliment, and we're so glad everyone is enjoying the app. We really appreciate you sharing the love!

Rated 5 out of 5 stars

New Customer

I’m new to Upside and very much enjoying my cash back. The app is easy to use and customer service is quick to help and solve the problem. Customer service will work with you as long as it takes to solve the cash back issue.

May 26, 2026
Unprompted review
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Reply from Upside

Welcome to the community, Teresa! It is wonderful to hear that you are finding the app so easy to use and that our team has been helpful. We love having you on board and truly appreciate you sharing your experience.

Rated 1 out of 5 stars

My account got hacked twice

My account got hacked twice. Once for $144 that that was redeemed for a Home Depot gift card and once for $11 that was redeemed for an Apple gift card. I did not authorize these cash outs. Upside does not have a customer service number, I can only file a complaint. I filed a complaint and when they got back to me they said they don’t reimburse unauthorized cash outs. DO NOT use upside!! It’s a scam!!

May 27, 2026
Unprompted review
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Reply from Upside

I'm sorry this happened to you, Nick. As outlined in our FAQ, our policy is that we do not issue refunds for completed cashouts. Since access to both your Upside account and the linked email is required to access the cashout, we are unable to reverse transactions once they have been processed. Our Terms of Service also state that redemptions of cash back rewards are final and cannot be reversed or refunded.

Rated 5 out of 5 stars

I cashed in my account and everything…Lost gift card

I cashed in my account and everything was fine. About 2 weeks later I was going to use the Walmart card and couldn’t find it in my email. I searched all the recent trash and deleted emails and couldn’t find it anywhere. I notified Upside support and explained my situation. After doing a few things to verify it was actually me, the sent a new Walmart card and also the lost Amazon card.
They made me so happy. I would highly recommend Upside to anyone
Thanks.

May 26, 2026
Unprompted review
Upside logo

Reply from Upside

We are thrilled to hear that our team was able to help you track down those gift cards and get everything sorted out! Thank you so much for recommending us and sharing your experience. We are really happy to have you using the app, Rusty!

Rated 5 out of 5 stars

Best app for Cash back I use all Day On…

Best app for Cash back I use all Day On My Life

April 29, 2026
Unprompted review
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Reply from Upside

We absolutely love hearing this! It is so cool to know that the app has become such a regular part of your daily routine. We really appreciate you sharing the love, and we're so happy to have you with us, Carlos!

Rated 5 out of 5 stars

Very happy with Upside!

I find that Upside typically works very well. I’ve completed transactions by submitting a photo of my receipts or by using a credit card that’s connected to Upside. Rarely have any issues involving getting the cash added to my account. When I do encounter an issue, such as cash back being delayed by my paying for groceries at Kroger using their automated “Kroger Pay”, the cash was added to my account within a few days of my providing a pic of the receipt. This is a glitch that can probably be adjusted and I’m hoping that happens soon. Otherwise, I’m very happy with Upside. As for other reviewers complaining about the small amount of discount on gas, I’ve found some brands offer minimal cash back while others offer much more. So maybe sometimes I only get ten or fifteen cents back, but over time, the pennies add up, especially when combined with the larger amounts offered at convenience stores, grocery stores and restaurants. Any time I’m offered free money for doing a very small amount of work, I’m in! Finally, I’ve chosen to receive Amazon gift cards each time I cash out my balance and never encountered any issues receiving the e-card or using it. Two 👍 for Upside!

May 29, 2026
Unprompted review
Upside logo

Reply from Upside

It means a lot to get two thumbs up from you, Annette! We're so glad the app is helping you rack up those savings and that cashing out has been smooth sailing for you. Thank you for sharing your experience, we really appreciate having you with us!

Rated 4 out of 5 stars

I have had pretty good luck with this App

I have had pretty good luck with this app. I have been using it for several months and accumulated $87.33. I cashed out my first $53 easily for a gift card and received that quickly. I had one problem that ended up to be my fault but customer support was very easy to get and emailed me immediately to solve the issue. I have two complaints: one as others have stated the rebates start off really good for the first couple of purchases but then fall off. However if you watch for the "bonus's" you can get them back up. My highest rebate was $$18.89 and my lowest was .11. It all adds ups tho. The other issue I have is a lot of the time when I'm traveling and searching for a gas station it gives me ones that I have already passed. I can't figure out how to only get ones that I am heading towards. I will continue to use this app and refer it to friends.

May 24, 2026
Unprompted review
Upside logo

Reply from Upside

We love hearing that you've been able to rack up some nice savings! We also really appreciate the feedback about the rebates and how the map displays stations while you're traveling. If you ever want our team to help you look into how the app displays locations, please feel free to reach out to our support team. Thanks for sharing the app with your friends!

Rated 5 out of 5 stars

Purchases

Anytime I've had a problem, they have been right there to resolve it. Great job.

May 22, 2026
Unprompted review
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Reply from Upside

We always aim to be there when you need us, so it's awesome to know we've been hitting the mark! Thanks so much for taking the time to share your feedback. We're glad to have you with us.

Rated 5 out of 5 stars

I had made two purchases at Whole Foods…

I had made two purchases at Whole Foods for a promotion to get an additional.20 cents off a gallon of gas, when I inquired why it was taking so long I was told the promotion was for Fresh Market but they as a courtesy gave me credit, I thanked them and apologized for my oversight

May 9, 2026
Unprompted review
Upside logo

Reply from Upside

We're so glad our team could help you out with that credit anyway! Honest mistakes happen to the best of us, so no worries at all. It's awesome to have you with us, and we really appreciate you sharing your experience.

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