The Bot kept running me in circles. There wasn't a direct way to contact a person and almost gave up. I had an issue that wasn't covered in the general entries, which didn't answer my question. Finall... See more
Company replied
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Created with AI, based on recent reviews
Upside is building and distributing a new economic model that levels the playing field in brick and mortar commerce and empowers everyone to earn more. Retailers earn more profit without changing how they operate, and consumers enjoy increased purchasing power on the things they need.
United States
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Replied to 99% of negative reviews
Typically replies within 1 week
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Love this app helps me get money back because gas is expensive

Reply from Upside
Great involvement when issue happens. Thanks

Reply from Upside
Bait and Switch Rarely do I get my promised discount cash back. I claim the offer, use my linked card (the physical card), then they always ask for a receipt since my card is an Apple Card. After taking almost 3 weeks each time to "process", then proceed to tell me they know the Apple Card masks/changes the number but they cannot honor their end of the deal- even though I followed all steps as required. Customer service is just a bunch of canned responses and worthless. I could have gone to Kroger and saved immediately, a tad less than what Upside promises to offer but I don't see that promised savings anyway. So I will be going back to the Kroger down that is guaranteed savings, immediately without all of the hassle. Upside must use archaic technology that I wouldn't trust my info in. Ive cashed out the whopping 30 bucks I have earned in 2 YEARS and changed my card number and deleted my account with them. and rest assured Upside, your response is canned and we all know it so no I won't waste another minute trying to fix this if you pop in here and act like you want to fix this - I no longer care and have filed complaints with FTC and BBB so others will know.

Reply from Upside
Specific Gas Stations & Restaurants display based on your location. I learned the first time that I clicked the wrong gas station that was 8 miles away. After my purchase didn't process I "chatted" my concern. My issue was resolved and I got a 1 time courtesy credit. I learned you need to make sure you are claiming the deal at the exact location for the cash back to process. 1. Find & claim your deal/location. 2 make the purchase. 3 cash back will gradually add up. I have about $7.50 after 3 fill-ups that can be transferred to a bank account or towards gift cards. Very important to claim your deal at the exact location.

Reply from Upside
Great customer service and get cash back quickly

Reply from Upside
I am very much impressed. They are very quick & fast in response. I am getting my cash-out in a regular basis.

Reply from Upside
responded right away and took care of my issue

Reply from Upside
I earned $75 quick. It’s easy to use and money adds up fast

Reply from Upside
At this point Everytime when I have had an issue with Upside. They have handled my problems in a timely and efficient manner. This last issue I had was handled quicker than I'm really expected. So I happy with the Upside app so far.

Reply from Upside
I drive for a living. It’s nice to get rewarded for fuel purchases personal and company. It adds up fast and the cash out is seamless.

Reply from Upside
Great App that helps save you money. Rarely there is an issue having cash credited for a purchase, but when that happens their support team figures it out and makes right by you. Never had an issue getting my cash from Upside.
Everyone should download the App and give it a try.

Reply from Upside
They were very helpful resolving the issue of not getting my cash back after shopping.
I have recommended 4 other family members and they love the app

Reply from Upside
I’m new to Upside and very much enjoying my cash back. The app is easy to use and customer service is quick to help and solve the problem. Customer service will work with you as long as it takes to solve the cash back issue.

Reply from Upside
My account got hacked twice. Once for $144 that that was redeemed for a Home Depot gift card and once for $11 that was redeemed for an Apple gift card. I did not authorize these cash outs. Upside does not have a customer service number, I can only file a complaint. I filed a complaint and when they got back to me they said they don’t reimburse unauthorized cash outs. DO NOT use upside!! It’s a scam!!

Reply from Upside
I cashed in my account and everything was fine. About 2 weeks later I was going to use the Walmart card and couldn’t find it in my email. I searched all the recent trash and deleted emails and couldn’t find it anywhere. I notified Upside support and explained my situation. After doing a few things to verify it was actually me, the sent a new Walmart card and also the lost Amazon card.
They made me so happy. I would highly recommend Upside to anyone
Thanks.

Reply from Upside
Best app for Cash back I use all Day On My Life

Reply from Upside
I find that Upside typically works very well. I’ve completed transactions by submitting a photo of my receipts or by using a credit card that’s connected to Upside. Rarely have any issues involving getting the cash added to my account. When I do encounter an issue, such as cash back being delayed by my paying for groceries at Kroger using their automated “Kroger Pay”, the cash was added to my account within a few days of my providing a pic of the receipt. This is a glitch that can probably be adjusted and I’m hoping that happens soon. Otherwise, I’m very happy with Upside. As for other reviewers complaining about the small amount of discount on gas, I’ve found some brands offer minimal cash back while others offer much more. So maybe sometimes I only get ten or fifteen cents back, but over time, the pennies add up, especially when combined with the larger amounts offered at convenience stores, grocery stores and restaurants. Any time I’m offered free money for doing a very small amount of work, I’m in! Finally, I’ve chosen to receive Amazon gift cards each time I cash out my balance and never encountered any issues receiving the e-card or using it. Two 👍 for Upside!

Reply from Upside
I have had pretty good luck with this app. I have been using it for several months and accumulated $87.33. I cashed out my first $53 easily for a gift card and received that quickly. I had one problem that ended up to be my fault but customer support was very easy to get and emailed me immediately to solve the issue. I have two complaints: one as others have stated the rebates start off really good for the first couple of purchases but then fall off. However if you watch for the "bonus's" you can get them back up. My highest rebate was $$18.89 and my lowest was .11. It all adds ups tho. The other issue I have is a lot of the time when I'm traveling and searching for a gas station it gives me ones that I have already passed. I can't figure out how to only get ones that I am heading towards. I will continue to use this app and refer it to friends.

Reply from Upside
Anytime I've had a problem, they have been right there to resolve it. Great job.

Reply from Upside
I had made two purchases at Whole Foods for a promotion to get an additional.20 cents off a gallon of gas, when I inquired why it was taking so long I was told the promotion was for Fresh Market but they as a courtesy gave me credit, I thanked them and apologized for my oversight

Reply from Upside
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