Horrendous, zero customer service. The worst experience. Do not buy from here! Then they expect you tonpau for your return. You can't EVER speak to a human. AVOID!
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If i could give it a lower star I would . There is no help when you complaining about a faulty product, give me a burn to my ear , I spoke to a senior team leader and she said she is the highest poi... See more
Would never buy from GHD again. Service has been awful, asked for complaints procedure 4 times and then got a cheeky email from a senior manager supposedly saying sorry can’t do anything to help but h... See more
Recently purchased expensive GHD hair straighteners for my wife, using Topcashback cashback however GHD canceled the cashback with no warning. After contacting their customer support they have been ve... See more
Company details
Information provided by various external sources
GHD is a professional services company operating in the global markets of water, energy & resources, environment, property & buildings, & transportation.
Contact info
Castlereagh Street 133, 2000, Sydney, Australia
- www.ghd.com
1.3
Bad
55 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Crappy Warranty Policy
They have the worst warranty policy ever!!!! My GHD broke after less than a year. If your GHD breaks, you have to pay for the shipping back to them. Most companies will give you a shipping label. Then once they get it back, it takes up to two weeks to get a new styler. That's almost three weeks without a styler....
It's kind of frustrating that put you through all these hoops because their product is faulty. I have to pay for shipping and be without the straightener for 3 weeks when they are the one with the faulty product.
Lastly, their warranty says that if you send back a limited edition one they will replace it with whatever they have in stock which also sucks if you really like the one you have!
April 13, 2018
Unprompted review
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