Great ordering and delivery but not over the moon about my new Ghd Max straighteners - not so sure they are as good as the originals. More expensive but then everything is these days. Birthday treat t... See more
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GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more
Company replied
Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more
Company replied
I ordered Hair straightener for my daughter birthday on 20th July but she don’t like the one I ordered so I request for other one but they told me return policy is 21 days and is 28 days so we can’t... See more
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Company details
Written by the company
In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.
ghdhair.com
Written by the company
- Free next day delivery
- To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
- Behind ghd
- We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.
Contact info
United Kingdom
- www.ghdhair.com
3.8
Great
66K reviews
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My wife love your product
July 11, 2026
GHD’s would use nothing else
Excellent free next day delivery.
GHD straighteners been using for years and was time for a new pair due to last pair 20 years old failing.
July 20, 2026
My order was delivered the next day
My order was delivered the next day, very efficient and pleased with my GHD wide plate hair straighteners
July 20, 2026
Great service and the product I just…
Great service and the product I just can’t work out how to use them
July 20, 2026
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Inadequate customer service
Inadequate customer service. I bought a curling tong 16/07/26 as it is my 30th birthday at the end of the month and I wanted to practice curling my new short length hair before my birthday. The curlers arrived the next day but they were chipped. I sent a photo and asked for an exchange and I've had nothing but issues since:
1. The automatic email reply says right at the end that you have to reply to the email to get a customer service agent to reply to you which I hadn't noticed until the monday after I sent my email- this is really strange practice.
2. GHD sent a free 48hour tracked return sticker- the product arrived back with them 24/07/26 but when I asked when I might hear back as I really want the curlers before my birthday I was told that they have up to 14 days to acknowledge the return, this is before my exchange would then be processed.
This is not the customer service I would expect for the price of the product, when I've shopped elsewhere normally photos and proof of return would be enough to start the exchange process, 14 days is absolutely ridiculous.
I cannot comment on the product itself as I haven't had an opportunity to actually try the product yet.
July 27, 2026
Unprompted review
Reply from ghdhair.com
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear about your recent experience and appreciate you bringing this to our attention. We can see this is now being resolved for you by a member of our Customer Service team.
Your feedback is noted and will be used moving forward as we strive to continuously improve our service.
ghd Customer Service.
genuinely wish I'd never purchased from…
genuinely wish I'd never purchased from GHD.
My styler broke on 7th July, and despite returning it promptly, I am still waiting for my refund. I have now been left without a styler for almost three weeks, despite explaining that I use one every day for work and work in a customer-facing role. The lack of urgency or care shown throughout this process has been extremely disappointing.
What makes this even worse is that this is the second premium GHD styler I've purchased that has developed a fault within six months. For a company that markets itself as the leader in premium hair styling, I expected products that lasted far longer than this.
Instead of acknowledging that I'd experienced two faulty products, GHD actually described my refund as a "gesture of goodwill." I found that incredibly insulting. Refunding a customer for a faulty product isn't a favour—it's the right thing to do.
To add to the frustration, GHD have dragged the refund process out to the very end of the timeframe they quoted. It feels like they have no concern whatsoever for the inconvenience caused to customers. If you ever need a refund, don't expect a prompt resolution. In my experience, you'll be left waiting while they take as long as they possibly can.
For a company charging premium prices, both the product quality and customer service have been far below what I'd expect. Based on my experience, I would never recommend buying from GHD. There are plenty of alternative brands that offer styling tools at much lower prices, and after having two premium stylers fail within six months, I honestly don't see how GHD justifies its reputation or its prices.
This has been one of the most disappointing customer service experiences I've had. I paid for a premium product and expected premium quality and support. Instead, I've had two faulty stylers, weeks without the product I rely on, and I'm still waiting for my refund.
July 7, 2026
Unprompted review
Reply from ghdhair.com
Hello,
Thank you so much for sharing your recent review with us! If you could please provide us with a few more details, a member of your local customer service team will reach out to you directly to assist you further.
ghd Customer Service
I’ve style my hair in like 10min and it…
I’ve style my hair in like 10min and it lasted for 5 days! Amazing product!
July 20, 2026
Reply from ghdhair.com
Hello,
Thank you for your recent review.
We are sorry to hear of your recent experience. We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you.
ghd Customer Service.
Quick efficient service
Quick efficient service. Easy to order and received item next day. Free delivery was excellent. Good packaging. Good communication with placing order confirmation and update on dispatch and delivery.
July 20, 2026
GHD classic
Fast and sufficient delivery. Love it beautifully packed and love the GHD classic Strightner❤️
July 19, 2026
OMG BECKY… Dyson sucks GHD rules
have being trying with Dyson air wrap for a year thinking I’ve been doing curls wrong. The GHD 38mm arrived today and got it on the first try (direction of curl needs work lol) I love it 😍
July 27, 2026
Love my new ghds glide through my hair
July 7, 2026
As always, the best experience ever!
As always, my experience with GHD is beyond amazing. The GHD Speed Ionic Hair Dryer is phenomenal, it's really fast-drying. I have mid-length thick hair, so it used to take me forever to dry my hair. Now, it's effortless and so fast! Delivery service was on time and had no problems at all. ⭐⭐⭐⭐⭐
July 10, 2026
There was indication of length on time…
There was indication of length on time delivery would be when hairdryer was ordered.
July 19, 2026
Reply from ghdhair.com
Hello,
Thanks for your recent purchase.
We’re happy to hear that you were satisfied with the speed of our dispatch and delivery. Providing a reliable and efficient service is important to us.
ghd Customer Service.
Purchased GHD travel hairdryer to replace 10 year old GHD travel hairdryer
Purchased GHD travel hairdryer to replace the one I bought @ 10 years ago (started overheating). The quality of this lightweight dryer, speed and lovely case is just awesome. Thank you GHD
July 19, 2026
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