My first time experience to let my house . I first visited Gibbs-Gillespie Uxbridge branch by myself without any recmendation and/or advice. From the beginning letting manager started nice talks with... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I sold my flat in W5 through Gibbs Gillespie, and the whole process ended up being far more complicated and lengthy than I expected. The market climate was tough, and I lost buyers along the way... See more
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I can’t be grateful enough to Leah and the team at the Gibbs Gillespie Ealing Broadway office. Leah truly moved heaven and earth and did everything possible to get my sale to completion - without her,... See more
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Can't say enough in praise of Aqib. Commenting as a buyer rather than a seller, Aqib went above and beyond including working out of hours to provide help and support from offer through to completion a... See more
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Company details
- Real Estate Agency
- Property Maintenance
- Property Management Company
- Real Estate Appraiser
- Real Estate Consultant
- Real Estate Surveyor
About Gibbs Gillespie
Written by the company
Over the last 30 years Gibbs Gillespie has grown from a single office in Ruislip to be one of the most successful estate agents in London, Hertfordshire and Buckinghamshire, with a network of 17 offices. Our continued success is down to three things: our customers, our staff and our passion for property.
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Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Gibbs Gillespie customers can get everything they need under one roof.
Written by the company
Contact info
United Kingdom
- customercare@lrg.co.uk
- www.gibbs-gillespie.co.uk
4.1
Great
514 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Richard Frost- consistent sound advice
I have rented my property through Gibbs Gillespie for 19 years. The reason I have remained loyal is due to the great service from Richard Frost. He has consistently provided sound advice which in turn has meant no void periods.
June 1, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Julie,
Thank you for taking the time to leave us a review and for your continued loyalty over the past 19 years.
We're delighted to hear that Richard Frost's consistent advice and expertise have given you the confidence to continue letting your property with Gibbs Gillespie Gerrards Cross. It's especially rewarding to know that his guidance has helped you achieve such positive results over the years.
Your continued trust means a great deal to us, and we'll be sure to pass your kind comments on to Richard. Thank you again for choosing Gibbs Gillespie, and we look forward to supporting you for many more years to come.
The Team at Gibbs Gillespie Gerrards Cross
Richard & Charlotte Are Great
Richard the branch manager has always gone above and beyond. I have know. Richard for a long time, and he has consistently delivered outstanding service.
He goes above and beyond, no matter the situation. You can always count on him to get things done.
Charlotte is equally fantastic, truly bubbly, friendly, and full of positive energy. Her customer service is amazing, and she responds quickly and efficiently every time. She makes everything feel easy and stress‑free, and her enthusiasm really stands out.
Together, Richard and Charlotte make an incredible team. Their dedication and attitude create a brilliant customer experience every single time.
June 23, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Mrs C,
Thank you for your wonderful 5-star review and for taking the time to share your experience.
We’re delighted to hear your kind feedback about Richard and Charlotte at Gibbs Gillespie Gerrards Cross. It’s fantastic to know that Richard’s consistent dedication and “above and beyond” approach have continued to make such a positive impact over time, and that Charlotte’s friendly, positive energy and efficient communication have helped make your experience smooth and stress-free.
We’re very proud of the service our teams deliver, and your comments are a great reflection of the commitment and care they show to our customers every day.
We will be sure to share your feedback with Richard and Charlotte, who will be thrilled to receive your kind words.
Thank you again for your continued support.
The Team at Gibbs Gillespie Gerrards Cross
Gerrards Cross branch
We have been dealing with Richard Frost and Charlotte Statham at the Gerrards Cross office for two or three years now and have always found them to be professional and honest with their service, advice and support. Very friendly team, always available when help is needed!
June 23, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Customer,
Thank you for your fantastic 5-star review and for taking the time to share your experience.
We’re delighted to hear that Richard Frost and Charlotte Statham at Gibbs Gillespie, Gerrards Cross have consistently provided you with professional, honest, and supportive service over the past few years.
Building long-term relationships with our clients is something we truly value, so it’s wonderful to know you’ve felt well looked after and able to rely on the team whenever needed.
Your kind words about their friendliness, availability, and ongoing support are greatly appreciated, and we will be sure to pass your feedback on to Richard, Charlotte, and the wider team.
Thank you again for your continued trust in Gibbs Gillespie. We look forward to supporting you for many years to come.
The Team at Gibbs Gillespie Gerrards Cross
Excellent experience we had with Hibbs…
Excellent experience we had with Hibbs Gillespie Gerrards Cross team to be honest especially Nathanael Bahjejian. He is a very professional letting consultant , keep the good work.
May 21, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Mai Eth MaSibanda,
Thank you for your excellent 5-star review and for taking the time to share your experience.
We’re delighted to hear that you had such a positive experience with the Gibbs Gillespie Gerrards Cross team, and especially with Nathanael Bahjejian. It’s great to know his professionalism and support made a strong impression during your letting experience.
We will be sure to pass your kind feedback on to Nathanael and the team, who will be very pleased to hear your comments.
Thank you again for choosing Gibbs Gillespie Gerrards Cross, and we wish you all the very best.
The Team at Gibbs Gillespie Gerrards Cross
Renting a property
I had a great experience while looking at a few rental properties and was pleased with that they had to offer. Dushali had shown me a few rentals and had explained the ins and outs perfectly.
I would recommend to use Gibbs Gillespie for any rental/ property inquiries.
June 10, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Customer,
Thank you for your 5-star review.
We’re delighted to hear you had a great experience viewing rental properties with Gibbs Gillespie Brentford, and that Dushali was able to provide clear and helpful guidance throughout the process. It’s wonderful to know you felt well-informed and supported.
We really appreciate your recommendation and will be sure to share your kind feedback with Dushali and the team.
Thank you again for choosing Gibbs Gillespie Brentford.
The Team at Gibbs Gillespie Brentford
Dushali was the person to help me and…
Dushali was the person to help me and she was amazing!! Very informative, friendly and efficient and felt safe in her hands. I would definitely recommend!
April 1, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Leah,
Thank you for your wonderful 5-star review.
We’re delighted to hear that Dushali provided such friendly, informative, and efficient support and helped you feel confident throughout your experience. Delivering a smooth and reassuring service is exactly what we aim for, so it’s great to know she made such a positive impression.
We really appreciate your recommendation and will be sure to share your kind feedback with Dushali and the Brentford team.
Thank you again for choosing Gibbs Gillespie Brentford.
The Team at Gibbs Gillespie Brentford
Gibbs Letting
Gibbs Gillespie have helped me find my first apartment and they have been great. In particular, Nathanael has been very helpful and is always quick to respond to any questions. I would recommend.
June 18, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Adele,
Thank you for your wonderful 5-star review.
We’re delighted to hear that Gibbs Gillespie helped you find your first apartment and that Nathanael provided such helpful and responsive support throughout the process. It’s great to know he was able to answer your questions quickly and make your experience a positive one.
We really appreciate your recommendation and will be sure to share your kind feedback with Nathanael and the Gerrards Cross lettings team.
Thank you again for choosing Gibbs Gillespie Gerrards Cross.
The Team at Gibbs Gillespie Gerrards Cross
Nathanael and team were superb and…
Nathanael and team were superb and happily dealt with the extra effort required for managing us two! Great knowledge and negotiating skills, many thanks - Peter G
June 1, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Peter,
Thank you for your fantastic 5-star review.
We’re delighted to hear that Nathanael and the team provided such superb support and were able to manage everything smoothly for you. It’s great to know their knowledge, professionalism, and negotiating skills made a positive difference to your experience.
We really appreciate your kind words and will be sure to pass your feedback on to Nathanael and the Gerrards Cross team.
Thank you again for choosing Gibbs Gillespie Gerrards Cross.
The Team at Gibbs Gillespie Gerrards Cross
Cannot recommend them highly enough!
I have worked with Charlotte and the team at Gibbs Gillespie for a number of years as our appointed letting agents, and I cannot recommend them highly enough.
They are consistently professional, knowledgeable, responsive and incredibly helpful. Nothing ever seems too much trouble, no matter how big or small the issue, and they always go above and beyond to ensure matters are dealt with efficiently and smoothly.
Charlotte is my main point of contact and has been absolutely fantastic throughout. She is proactive, approachable, and genuinely cares about delivering excellent service. Her communication is outstanding, and she has played a huge part in building the strong working relationship we have with Gibbs Gillespie. Quite honestly, I'm not sure what we would do without her!
It is rare to find an agency that combines professionalism with such a personal touch. I would highly recommend Charlotte and the entire Gibbs Gillespie team to anyone looking for a reliable and trustworthy letting agent.
June 19, 2025
Unprompted review
Reply from Gibbs Gillespie
Dear Victoria,
Thank you for your wonderful 5-star review and for taking the time to share such detailed feedback.
We’re delighted to hear about your long-standing positive experience with Charlotte and the team at Gibbs Gillespie Gerrards Cross. It’s fantastic to know that their professionalism, responsiveness, and proactive approach have helped build such a strong and trusted working relationship over the years.
We’re especially pleased to hear your kind words about Charlotte’s communication, dedication, and personal approach to service. Providing reliable and attentive support is something we take great pride in, and it’s wonderful to see this reflected in your experience.
Your recommendation means a great deal to us, and we will be sure to share your feedback with Charlotte and the wider team, who will be incredibly pleased to hear your comments.
Thank you again for your continued trust in Gibbs Gillespie Gerrards Cross.
The Team at Gibbs Gillespie Gerrards Cross
Letting Agents
Excellent service from Gibbs as letting agents, from initial conversations/valuations and right through the tenancy process.
Exceptional service from Richard Frost at the Gerrards Cross Branch.
June 17, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Matt,
Thank you for your 5-star review.
We’re delighted to hear that you received excellent service from Gibbs Gillespie throughout your letting journey, from the initial valuation right through to the tenancy process. It’s especially great to know that Richard Frost provided such exceptional support at the Gerrards Cross branch.
We really appreciate your kind feedback and will be sure to share your comments with Richard and the team.
The Team at Gibbs Gillespie Gerrards Cross
Gibbs Lettings
Richard and Charlotte are excellent at what they do best, i.e. lettings! Very knowledgeable and always on hand to help with tenant's demands!
June 1, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Niral,
Thank you for your 5-star review.
We’re delighted to hear your kind feedback about Richard and Charlotte at Gibbs Gillespie Gerrards Cross. It’s great to know their knowledge and support have made your lettings experience a positive one and that they are always on hand to help when needed.
We really appreciate your comments and will be sure to share your feedback with Richard, Charlotte, and the team.
The Team at Gibbs Gillespie Gerrards Cross
Richard Frost and his team are top…
Richard Frost and his team are top notch. If you need to rent in the area…..he is the man.
June 1, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Saiyan,
Thank you for your 5-star review.
We’re delighted to hear your positive feedback about Richard Frost and the Gerrards Cross team. It’s great to know you found their service to be top notch and would confidently recommend them.
We really appreciate your kind words and will be sure to share your feedback with Richard and the team.
The Team at Gibbs Gillespie Gerrards Cross
Gibbs Gillespie provides an excellent…
Gibbs Gillespie provides an excellent service. I want to thank Richard Frost especially for always looking after us with such care. Above and beyond, always has time to listen and action.
June 18, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear F Jones,
Thank you for your 5-star review.
We’re delighted to hear that you’ve consistently received excellent service from Gibbs Gillespie Gerrards Cross, and that Richard Frost has taken such great care of you. It’s wonderful to know his attentive and proactive approach has made a positive difference.
We really appreciate your kind words and will be sure to share your feedback with Richard and the team.
The Team at Gibbs Gillespie Gerrards Cross
get a great service
get a great service
no problem to small
always helpful
very happy to be with them
June 18, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear R F,
Thank you for your 5-star review.
We’re delighted to hear that you’ve received great service from the Gibbs Gillespie Gerrards Cross team and that you always find them helpful and approachable. Providing support no matter how big or small the issue is something we truly value.
We really appreciate your kind words and your continued support.
The Team at Gibbs Gillespie Gerrards Cross
Sarah Cleverely was fantastic and very…
Sarah Cleverely was fantastic and very helpful and very professional at her job, and looked after me very well. I would would recommend her to anybody who needs help with lettings
June 11, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Carmel,
Thank you for your 5-star review.
We’re delighted to hear that Sarah Cleverley provided you with such professional, helpful, and attentive service throughout your lettings experience. It’s great to know she looked after you so well and made a positive impression.
We really appreciate your recommendation and will be sure to share your kind feedback with Sarah and the Ruislip team.
The Team at Gibbs Gillespie Ruislip
Repeated failures, ignored emails, unreturned calls — do yourself a favour and avoid. Using Gibbs Gillespie has been nothing but a disaster.
Repeated failures, ignored emails, unreturned calls — do yourself a favour and avoid. Using Gibbs Gillespie has been nothing but a disaster.
This has been the worst professional experience I have ever had the displeasure of dealing with.
I appointed Gibbs Gillespie to manage my property, but in practice I encountered repeated failures and ended up having to manage the property, the tenant and the contractors myself.
The complaints process has been equally poor. In my experience, Gibbs Gillespie failed to take proper responsibility or deal with the live issues in any meaningful way.
I recently dealt with Aston and Eve, but over time I have been passed between a long list of property-management contacts, with limited continuity or ownership. Whatever the internal reason, the result for me as a landlord was confusion, delay and constant re-explaining.
My experience was repeated failures, ignored emails, unreturned calls, poor ownership and a complete lack of diligence.
One urgent issue took over 30 days before I even received sight of a quote. By that point, emails had gone unanswered, the tenant was escalating, and I had to step in from overseas to resolve it myself. When I asked for an explanation for the delay, there was simply no proper response.
Sadly, this was far from isolated. Almost every interaction involved repeated chasing and begging for someone to respond to an email.
This has left me out of pocket as landlord. For example, damage relating to insurance claims was not passed on to me in a timely manner. They also asked me to choose tile replacements without including the attachments, failed to respond properly to my chasers, and I have been left with a poorly finished bathroom.
The tenant has had an equally poor experience. The tenant’s complaint appeared to go unacknowledged, and his requests were not passed to me in a timely manner. Gibbs were so ineffective that the tenant and I had to communicate directly, completely undermining the point of having a property management agent at all.
Their attempt at fixing a bathroom leak involved six different call-outs, all paid for by me, a multi-thousand-pound bill, and I have been left with tiles that do not match the size, finish or texture of the bathroom. In my view, the end result has materially damaged the finish of the room.
The complaints process has also been woefully inadequate. I raised serious service failings and expected proper investigation and accountability. Instead, I received process-heavy replies, requests to provide more evidence, and vague assurances while the live issues remained unresolved.
In my opinion, Gibbs Gillespie’s property management service has been completely inadequate. I paid for a managing agent, but ended up having to repeatedly chase, resolve issues myself and speak to the tenant directly.
Do yourself a favour and avoid.
June 12, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Jon B,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
DO NOT USE
DO NOT USE!
Approached by Tim Buckley to sell my house in Harrow. I stressed I needed a cash buyer to achieve my onward purchase. He assured me that’s exactly what he’d do - lies!!! He found buyers who after 6 months of waiting I found out had no money and couldn’t get a mortgage either. I lost the house I wanted to buy. It was the worse period of my life! I complained and they offered me £750 compensation. I’ve never received it and it didn’t touch the devastation that they caused. Don’t believe a WORD these wholly dishonest people say. They all ought to wear cowboy hats!
June 6, 2025
Unprompted review
Reply from Gibbs Gillespie
Dear Not Happy,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Thank you Chris O’Brien!
Chris O’Brien in the Property Management Department has been outstanding. He consistently keeps me informed about matters relating to my rental property and always strives to achieve the best possible outcomes when needed.
What sets Chris apart is his proactive communication. He regularly takes the time to touch base, provide updates, and check whether I have any concerns or questions. This level of service is something I truly value and is something I have not experienced with previous property managers.
Thank you, Chris, for your professionalism, dedication, and excellent customer service. Your commitment to keeping property owners informed and supported is greatly appreciated.
June 3, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Claudette De Aguiar, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Chris. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
I have used Gibbs Gillespie as my full…
I have used Gibbs Gillespie as my full service Managing Agent for several years now. We recently transferred from the Uxbridge Office to Jo Brooker in the Camberley Office. The transition was smooth and simple and Jo has done a great job in coordinating contractors and keeping us and our tenants informed.
June 1, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Jane
We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
My first time experience to let my…
My first time experience to let my house . I first visited Gibbs-Gillespie Uxbridge branch by myself without any recmendation and/or advice. From the beginning letting manager started nice talks with me for the business. I have had good understanding on the business. Lewis Bolton , manager is a good man to do his job to the customers. Intellogent is he, too. My house is now rented to the tenants who were found and brought to us through necessary survey. Thanks to Lewis Bolton
May 26, 2026
Unprompted review
Reply from Gibbs Gillespie
Dear Benjy,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Lewis. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
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