Great Customer Service from Aaron from the beginning. Super easy to use platform - create, track and send gift cards quickly; transparent pricing. I'm a solo-preneur/researcher who needed an easy wa... See more
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Review summary
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I've been using Giftbit for awhile, but had some questions and used the chat widget - The Ai was helpful, and I was able to get connected to a support specialist extremely fast. He helped me and answe... See more
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We used Giftbit for our partner gifts and had a great experience overall. Anytime an issue came up, they were quick to problem-solve and get everything taken care of. Andrew was fantastic and communic... See more
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There were some issues in the beginning using the gift card, but... Andrew in customer service helped re solve those. He even followed up with me a couple of days later to see if everything was workin... See more
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Company details
About Giftbit
Written by the company
What is Giftbit?
Giftbit is a Platform and API that allows you to send digital rewards easily, and everywhere. Send gift cards and prepaid cards for any kind of program. Whether you’re appreciating employees, engaging customers, or driving loyalty, Giftbit helps organizations of all sizes deliver instant, personal, and globally redeemable rewards—in just a few clicks.
With access to over 1,400 top brands across 40+ regions and worldwide options, Giftbit offers unmatched flexibility and choice. Recipients can select from their favorite merchants: from everyday essentials to special indulgences, every reward feels personal and memorable.
The Giftbit platform is designed for modern businesses that value simplicity, speed, and access to every detail. We integrate seamlessly with popular tools and workflows, empowering teams to send, track, and automate rewards at scale while maintaining complete control and visibility over budgets and engagement outcomes.
Why do companies choose Giftbit?
🌍 Global reach: Send rewards instantly across 40+ countries with local currency and brands, plus global redemption options.
🎁 Choice: Access 1,400+ brands, including Amazon, Starbucks, Uber, Apple, and more.
⚡ Fast & flexible: Send rewards individually or in bulk, on-demand or through automated triggers.
📊 Clear Data: Track redemptions, engagement, and ROI in real time.
🔒 Trusted & secure: Enterprise-grade security including SOC 2 compliance, built for peace of mind and smooth adoption.
👋 Responsive support: Fast, friendly support to make sure your program runs smoothly and your recipients are happy.
What types of rewards can I send?
The Giftbit catalog is stacked with the most popular retail suppliers like Starbucks, Apple, Uber, Amazon, and covering most-requested categories like gas and grocery, health and wellness, restaurants, travel, entertainment brands, and more!
Send prepaid cards like Visa® and Mastercard® to be spend in store or online. There are also charitable and cash-like options.
The Giftbit catalog is constantly growing and adding items to make senders and recipients happy.
How are the rewards delivered?
Scaling reward delivery has never been easier. Deliver rewards via email or text. Use direct links to configure in any way imaginable: chats, Slack, documents, images, QR codes...the options are limitless!
You can also build rewards into your own offering and white-label rewarding within your software.
Use the platform for bulk uploads, scheduled delivery, one-offs, and link ordering.
Can the process be automated?
Yes! It's easy to set up triggers from the apps you already use via Zapier.
For full control and ultimate customization, integrate with the API.
How much?
No cost. There is no cost to access ALL platform features, API, and support. You pay face-value of the digital rewards you send. For example, a $50 Amazon gift card will cost $50.
Ask about discounts and revenue sharing!
Thousands of teams trust Giftbit to deliver rewards that delight, motivate, and make a difference—anytime, anywhere. Because rewards work!
Contact info
4.1
Great
80 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Giftbit
Sorry to hear you’ve been waiting. We were able to locate your account, and there was a communication that went out sharing the status of your business verification. Please don’t hesitate to reach back out if you have any questions.
Exceptional Professional Performance
I have contacted Giftbit in error about a dilemma that I was facing with a different gift card company. The service representative (Sofia) assisted me with helping to find the proper contact information with respect to a competiting agency. I find this to be the utmost professional preformance that one company can do for a non-cardholder of that company.
March 27, 2026
Reply from Giftbit
Thank you for sharing this! We're pleased that Sofia could assist you with finding the right information. We're really proud of our support team, glad we could help!
Reply from Giftbit
Thanks for the shoutout and 5 stars!! High-fives all around from the team. We appreciate the support!
Great Support Experience Despite a Slow Start
Overall, it was a very good experience. The discussion focused on API integration, and the person assisting me (Matthew) was both knowledgeable and attentive.
The only reason I’m not giving 5 stars is the initial friction caused by the testbed channel. It technically exists and can be used to ask questions, but I was told it isn’t actively monitored. As a result, it took some time before the conversation actually started, and we eventually had to switch over to the production channel to move forward.
March 16, 2026
Reply from Giftbit
Thank you for the review! It’s great to know Matthew provided good support for your API integration.
We appreciate the feedback on your experience in the testbed channel. We’ll be looking into how we can better signal active support channels or improve monitoring in the test environment. Thank you for your continued partnership!
The response team (Andrew) is amazing and quick…I appreciate the help!
The response team is amazing and quick to respond.
March 18, 2026
Reply from Giftbit
Thank you for the five stars! We’re so happy that Andrew was able to help you find a quick solution!
Onboarding was okay, but...
Onboarding was okay, but I couldn't properly use the service because I can't fund my account. Used two different cards, but after couple of days of waiting they never get through.
Update: Team responded very quickly and resolved the issue. I can fund my account using CC now. I'm changing the rating to a more favorable one to reflect that.
March 10, 2026
Reply from Giftbit
Sorry to hear you experienced a blocker. We were able to locate your account, and our support team will reach out again. If you need help getting clarity on funding your account, we're here to help!
Ease of use is great for both card…
Ease of use is great for both card buyer and recipient. Selection of gift cards is great as well.
I wish there were additional features to solve my own problem of switching out an incorrect email address. I work with numerous community members and sometimes a typo or two happens.
Additionally, building my own simple report would be nice. Sometimes, I just need to know email, $ amount sent and the date it was sent.
March 9, 2026
Reply from Giftbit
We appreciate the detailed feedback! It’s great to hear that our gift card selection is hitting the mark for you. We also hear you loud and clear on the need for email editing and better reporting tools. We are always looking for ways to improve the platform for power users like you, and your feedback helps us prioritize those features.
Thanks for helping us grow!
Great service and easy to use.
March 6, 2026
Reply from Giftbit
Thank you so much for the 5 star review! So happy to hear that you're finding simple solutions with Giftbit!
Great Service Easy to use
March 4, 2026
Reply from Giftbit
Thank you so much for the 5 star review! We appreciate you :)
Reply from Giftbit
We're blushing! Thank you so much for leaving a 5 star review. We're happy to help in any way we can!
easy
easy, fast and reliable. Amazing options and so convenient! will absolutely use again. a real game changer for how we handle gift cards
March 3, 2026
Reply from Giftbit
Thank you for the 5-star review. We’re thrilled to be your new go-to for gift cards and can’t wait to help you out again next time!
Prompt response and attention
Prompt response and attention. Helped resolve issues with a gift card code that was not received. Andrew stayed online until the matter was resolved. Thank you.
March 3, 2026
Reply from Giftbit
Thanks for the great review! We're so glad Andrew was able to help you resolve the code issue. Your patience was much appreciated, and we’re always here if you need anything else.
Customer service is top-notch
Customer service is top-notch! They are super responsive and have been a big help to our company over the years.
March 3, 2026
Reply from Giftbit
That is so wonderful to hear. Thank you for the feedback and your continued business!
Quick Response & Resolution
Andrew is always quick to respond and resolve any issues I'm having with the platform.
March 2, 2026
Reply from Giftbit
We’re so glad to hear you’re getting excellent support and solutions! Thank you so much for leaving a review!
Reply from Giftbit
We're sorry to have missed the mark. Please contact us at support@giftbit.com so we can further help with your issue.
Reply from Giftbit
We’re sorry to hear that Giftbit wasn't the right fit for your needs. We appreciate you giving us a look, and we wish you the best with your business goals.
Giftbit is consistently amazing
Giftbit is consistently amazing, helpful, professional and reliable. Cannot recommend high enough.
February 18, 2026
Reply from Giftbit
Thank you for the high praise! We love hearing that we’ve earned your trust through consistent service. We’re so glad to have you with us!
Reply from Giftbit
Wonderful to hear! Thank you for the great review :)
Did not work in Thailand
First time using Giftbit. Purchased a Giftbit for recipient in Thailand for small Baht value ($16USD = ~500 Baht) to make sure it worked with ease before placing larger future Giftbit orders. Recipient in Thailand received Giftbit and redeemed it for use at Starbucks but the QR code DID NOT WORK and would not scan at Starbucks. Giftbit said nothing could be done, no refund would be issued.
February 17, 2026
Unprompted review
Reply from Giftbit
Thank you for sharing this feedback. We’re very sorry to hear the recipient had trouble at checkout, as we want every Giftbit experience to be seamless.
Once a reward link is opened and a specific brand's gift card is claimed with the details revealed, the value is instantly secured from that merchant.
Scanning issues can sometimes be caused by technical factors like screen brightness or merchant hardware. We’d be happy to troubleshoot with your recipient to help them use their reward.
Simple and Reliable Payout Solution
Giftbit made it really easy to accomplish what I was trying to do with my business. Their team was very helpful, quick to respond, and genuinely wanted to help my company succeed.
January 28, 2026
Unprompted review
Reply from Giftbit
This is what we love to hear! We’re committed to genuine partnerships where our clients thrive. We love hearing that our team and platform are helping your business. Cheers to your continued success, and thanks for the 5-star review!
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