Gigaclear Reviews 

Very pleased with the service from Gigaclear - been with them for nearly 5 years now & just renewed again.

Lucy made the whole contract renewal so easy, she explained to me all other options available when I said I would probably be looking for another broadband supplier.
The only reason for looking elsewhere was the price as the service is first class.
Lucy bought the price down by offering a lower broadband speed which I was happy to do.
It was lovely to actually speak to Lucy who's voice was very clear, she is a credit to gigaclear.
Thank you.😀

Kaitlyn very polite, great customer service, a credit to gigaclear

Kaitlyn was very professional and clear on my options to renew my contract which I did - and made it simple!
Thank you.

Matt extra helpful, we had a nice chat while everything was rebooting! Very nice young man with patience with someone in their seventies!

Kaitlyn was very calm, professional and helpful and assisted in sorting out a new contract to our satisfaction, so we are staying with Gigaclear for another Contract. Thank you Kaitlyn.

Olivia was excellent and sorted out my renewal of Contact
Always find the team at Gigaclear helpful and friendly

Gigaclear provides an ultra fast broadband experience. Customer service were able to resolve my billing issues quickly and order a new router. Great customer service from Kayleigh, thank you!

Excellent interaction with Kaitlyn on customer renewals. She managed to match the price I am currently paying despite the original renewal being far higher. Whole process was quick, efficient and painless. Thank you.

On time. Knew his job very well. Answered lots of questions. He was Joseph Cornish SA-849647. First class support.

Engineer Tim Mitchell came to repair my broadband. He was friendly and efficient and got me back up and running. Very happy!

Lucy took our call to discuss renewal of contract and she was excellent. Extremely helpful and polite. Apologised for the length of wait for call to be answered…much appreciated
We will go onto a faster speed of broadband thanks to Lucy’s knowledge of what is available and what our needs are

We have waited some time for fibre broadband, living in a remote rural area. Despite some initial problems which have delayed the process, Adam has been excellent at keeping in touch through the final stages, leading now to an agreed installation date. He has been very helpful, polite, well-informed and kept us in the loop regularly.

Daryl was very helpful, though I don't think I should have to phone up every year to achieve a better deal than that offered in the standard renewal letter. That wasn't his fault though.

Its was an absolute pleasure to speak with Kaitlyn today. She was incredibly helpful and answered all my questions. The queue time was a little long and was expecting to be rushed through the call. This was not the case. And by the end of the call the wait in the queue seemed worth it. I speak to alot of service centres. Its nice to speak to someone who clearly enjoys providing good service. Thank you again Kaitlyn I hope you get the recognition you deserve.

Called as my contract is due to expire and manages to renew my contract easily and a great price also.

Since being with gigaclear for 18 months the speed has been great, no issues and the service is outstanding very quick and efficient and very easy to get support if needed. No ai chat bots, phone automations. Human responses and I hope this does not change.

After many flyers trying to get me to switch, I finally took the plunge. The guy who answered my call (Joshua) got through all my questions quickly and professionally. Many thanks

Alfie was incredibly helpful and patient in getting my internet back up and running. It took a lot of node resetting; however, things are now working again as normal. Thanks again, Alfie — you’re a star!

I was astounded to be informed that my end of contract was approaching and my monthly bill would then almost double. I contacted the loyalty team expecting to be moving to another provider. Your operative LILY couldn't have been nicer, or more pleasant or more helpful. She really tried to ease my mind and make my bill more affordable. Thank you LILY for all your understanding & help.