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Gilitickets Reviews 

2
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TrustScore 3 out of 5

3.1

Travel Agency
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Company details

  1. Travel Agency
  2. Cruise Agency

Information provided by various external sources

Best prices for your e-ticket for the fast boat from Bali to Gili (one way or return). Bookings can be made quick and easy on GiliTickets

Contact info

3.1

Average

TrustScore 3 out of 5

2 reviews

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1-star

No history of asking for reviews

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3.1

All reviews

(2)

1 review in the last 12 months

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Rated 1 out of 5 stars

Urgent Complaint – Fully Booked Boat

Subject: Urgent Complaint – Fully Booked Boat

I am writing to formally report an issue with my booking (Reference: 40049) for the Wahana Virendra 01 boat from Padang Bai to Gili Trawangan on July 16, 2025, at 11:00 AM.

Upon arriving at the harbor on time, I was informed that the boat was **fully booked** and we were **unable to board despite having confirmed tickets**. This caused significant inconvenience and forced us to delay our trip and book with a different company at additional cost.

This is unacceptable and I am requesting:
1. A **full refund** for both tickets.
2. A formal **explanation** of how a confirmed booking was overbooked.
3. Compensation for the inconvenience and additional costs.

Please respond within 3 business days. If no resolution is provided, I will proceed to file formal complaints with the Indonesian Consumer Protection body and post detailed reviews on relevant platforms.

July 16, 2025
Unprompted review
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