Gilson Gray LLP Reviews 

1,984
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 697 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and easy to deal with during property purchases and sales. Reviewers appreciate the prompt responses, thorough explanations, and clear communication, which make the entire legal process much smoother. Some reviewers were not happy with communication, mentioning that replies were very slow, sometimes ignored, or lacked proactive updates. Consumers also noted difficulties in getting clear answers and having to repeatedly chase staff for progress updates. People felt left in the dark during stressful house moves when administrative issues arose.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient support throughout property... See more

Service

Reviewers highlight positive aspects of service, praising the professional, efficient, and supportive legal... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt communication and... See more

Response time

Customers report positive experiences with response times, noting that support agents and legal teams reply... See more

User experience

Reviewers express great satisfaction and appreciation regarding their user experience, highlighting smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Deborah Bonner was exceptional at sales. She met with us and gathered our history and our wishes regarding the flat. She was always available by phone text or email. Always reported viewings and how... See more

Company replied

Rated 5 out of 5 stars

We had a long and difficult process due to a chain in England that held back the process for ourselves and 2 others! Our solicitor Alan Craig worked tirelessly to try and get updates/information which... See more

Company replied

Rated 5 out of 5 stars

Steven Eckett was referred by one of his colleagues Ashley Baber, who I had previously dealt with on a failed house purchase. Steven assisted me with an employment issue and throughout our dea... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with the service I received from Rachel Greig throughout my property purchase. From the beginning, Rachel was always helpful, professional and easy to deal with. She kept me upda... See more

Company replied


Company details

  1. Legal Services
  2. Commercial Real Estate Agency
  3. Financial Consultant
  4. Law Firm
  5. Real Estate Agency

Written by the company

A UK-Wide Leader in Legal, Property and Financial Services Serving clients with offices across the UK, Gilson Gray takes pride in providing comprehensive and high-quality services wherever you are. Whether you’re seeking legal advice, property assistance or financial services, our national firm is here to help. We’re dedicated to developing a long-term relationship with you to ensure you always have the legal resources you need.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

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Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,984)

690 reviews in the last 12 months

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Rated 4 out of 5 stars

in the final stage everything was…

in the final stage everything was completed easily with Alan
He was very helpful Thank you so much !

May 1, 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Alan will receive a copy of the feedback, and get the recognition he deserves, thanks again!

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Rated 5 out of 5 stars

Excellent Service

We used Gilson Gray LLP for selling and buying property and received excellent service. We found all staff to be very responsive and took the time to explain things every step of the way. Alan Craig was particularly attentive and answered all and any questions immediately, even over weekends. We felt safe in Alan's hands and we will not hesitate to use Gilson Gray LLP in future.

May 2, 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Alan will receive a copy of the feedback, and get the recognition he deserves, thanks again!

Rated 5 out of 5 stars

Rachel was excellent in dealing with my…

Rachel was excellent in dealing with my mortgage application, always ready and able to answer any query I had. An absolute star! 100% recommended!

April 30, 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

First home purchase

I used Gilson Gray as my solicitor for the purchase of my first home. The team was very knowledgeable and happy to Answer any questions that I had. Great experience with Rachel Greig very knowledgable and nice to speak with over the phone happy with the outcome of the process… Would highly recommend

April 30, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Outstanding service from Shuhel Ahmed…

Outstanding service from Shuhel Ahmed at Gilson Gray. He worked incredibly hard over the last month to get my deal over the line even working overtime to make it happen. He significantly reduced my stress and I truly appreciate his dedication. Highly recommended!

April 29, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know

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Rated 5 out of 5 stars

House Sale

Alana displayed consummate help and advice during a difficult period selling our property .

She carried out our instructions with clarity and precision and always answered our calls / emails promptly.

Obviously Alana is a great asset to Gilson Gray .

Thank you again Alana! Highly recommended.

Regards
Aly & Greg Mills

April 29, 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Alana will receive a copy of the feedback, and get the recognition she deserves, thanks again!

Rated 5 out of 5 stars

Rachel Greig and the business team

Rachel Greig and the business team were amazing throughout the process. They always kept me up to date. And answered my questions swiftly

April 29, 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

Rated 1 out of 5 stars

Horrible service

Horrible service. Very slow. And if you are self employed, avoid avoid avoid at all costs
They will only waste your time and charge you extensive for their poor service. Totally despicable company.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

1st class service

1st class service. We were kept well informed throughout the sale & purchase of our house. Jehnnaie was very knowledgeable and fast with replies to any queries. All the correspondence was carried out electronically, we had no need to visit the solicitors office. We would highly recommend using GilsonGray solicitors, and in particular would like to thank Jehnnaie Johnson for her work

April 2, 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Jehnaie will receive a copy of the feedback, and get the recognition they deserve, thanks again!

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Rated 4 out of 5 stars

Very Good

Gilson Gray and Rachel were very competent when it came to selling my Mums house, everything was done remotely so I never actually met the team, but it all worked out very well. The only reason I didn't give 5 stars was because the process was lengthy (nothing to do with Gilson Gray) and I just felt communication could have sometimes been better over those long periods were nothing is happening. It seems futile with nothing to report but sometimes the touch points are needed to just calm the nerves. Overall though they advised excellently when needed and everything went through without drama, would definitely recommend.

April 24, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 2 out of 5 stars

I hope never to come across this…

I hope never to come across this company of conveyancers ever again. You will never deal with a dedicated person for your case. It seems to be a warehouse of call centre personnel who couldn’t give a fudge about your situation. Terrible communication is an overall theme. You will tell them explicitly one thing, and they will come up with their own interpretation. Absolutely the most infuriating time of my life. Yes they got there in the end but to have to deal with this company ever again? NO!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, smooth from start to finish and constant communication to keep me informed of which stage the sale was at. Cannot fault them at all

April 28, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 4 out of 5 stars

As first time buyers

As first time buyers, my partner and I went with Gilson Gray based on recommendation and connectedness to our mortgage broker. Overall, we had a good experience, there were no delays on their part, research was thorough, reassurance and communication was provided at appropriate times and their liaison with the mortgage broker was smooth on our behalf. However there were some breakdowns of communication at points, which led to more progress being made by numerous other members of the team and issues with the initial on boarding check surveys not saving information. With zero experience behind us in property purchasing, we would have appreciated at least one opportunity to appear in-person to run through some email content to ensure understanding. But these are small things that overall wouldn't impact on us using the services of Gilson Gray in the future.

April 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience

Rachel was very helpful for our purchase of our first house together. She was very reassuring throughout the process and explained everything very well to help us understand what was going on. Would highly recommend!

April 24, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

We are so grateful for everything Kerri…

We are so grateful for everything Kerri has done for us to help with selling our old house then buying our new one. She was always quick to reply and helped us at every stage of the process, helping us to feel informed and involved. Would highly recommend!

April 21, 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Kerri will receive a copy of the feedback, and get the recognition she deserves, thanks again!

Rated 5 out of 5 stars

From start to finish my solicitor Alan…

From start to finish my solicitor Alan Craig took control of everything, guiding me step by step through what can be a very stressful situation, while keeping calm and professional at all times. His communication and correspondence was clear and reassuring, when we hit hurdles and there were a few, his advice and instruction enabled me to overcome them. I would not hesitate to recommend Gilson & Gray and particularly Alan Craig to manage the safe sale or purchase of your property. Alan thank you for carrying the burden of the sale of my property.

April 24, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

House Sale

House selling, especially after a death, is a stressful event but I was lucky to have great help in the sale and conveyancing. I really can't fault Gilson Gray for professionalism and deft handling of the process. Definite 5* from me.

April 27, 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!

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Rated 5 out of 5 stars

Excellent Team!

Sharan and her team were exceptional from start to finish. She made me feel at ease and explained each step of the process. Thank you Sharan, I whole heartedly recommend Gilson Gray to anyone seeking legal representation.

April 20, 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

Rated 5 out of 5 stars

Testimonial - Steven Eckett, Partner and Head of Employment (England), Gilson Gray (England) Ltd.

We engaged Steven Eckett to support Blueprint Design Company Limited during a critical period of employment contract review, in light of forthcoming changes in UK employment legislation, and amid a broader business transition.

Steven provided clear, pragmatic and highly responsive advice throughout. His ability to distil complex employment matters into precise, actionable guidance gave us the confidence to proceed with the drafting and issuance of updated contracts, as well as the management of sensitive employee engagement processes.

Of particular note was Steven’s handling of a challenging individual case where contractual discussions were repeatedly contested and accompanied by inaccurate interpretations and AI-generated rebuttals. His measured, evidence-based approach ensured that the company’s position was robustly validated, enabling us to address and resolve the situation efficiently. His timely interventions directly contributed to the withdrawal of unfounded claims, supporting a controlled and professional outcome during a high-risk phase of employment.

Throughout our interactions, Steven consistently demonstrated exceptional clarity, speed of response, and sound commercial judgement. His support materially reduced the burden on management and ensured that the process remained structured, compliant and proportionate.

We would not hesitate to recommend Steven Eckett and Gilson Gray (England) Ltd for employment law support, particularly where clarity, responsiveness and practical delivery are essential.

February 27, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Excellent experience with Rowan

I had an excellent experience with Rowan. As a first time buyer, I was really nervous and a lot of questions but Rowan was amazing at reassuring me! The process was really smooth and I'm so pleased I chose Gilson Gray LLP.

April 24, 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Rowan will receive a copy of the feedback, and get the recognition she deserves, thanks again!

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