Giraffetools Reviews 

The giraffe tools team is exceptional. The quality of their products is top notch. The customer service was incredible, especially Nicole. Great Product, Great communication, Awesome overall interactions. Would recommend to anyone wanting quality equipment.

**Expensive Pressure Washer, Terrible Customer Service**

I purchased the Giraffe Tools Grandfalls 3700 PSI, 1.32 GPM pressure washer (Model HP174-G30) from Home Depot online on August 31, 2025

After approximately one year, the machine stopped working. I went to Home Depot, where I purchased it, but they were unable to help me and directed me to contact the manufacturer’s technical support.

I have called customer service FIVE TIMES and have been unable to reach anyone who can help me resolve the problem. As a result, I now have an expensive, nonfunctional pressure washer sitting in my garage with no solution in sight.

A product can have impressive specifications and look great on paper, but what is the point of buying an expensive machine if the company disappears when you need technical support? Customer service and after-sales support are part of the product experience, and in my case, that experience has been extremely disappointing.

I am extremely frustrated with the lack of assistance and the complete inability to get someone to address my problem. I expected much better from a company selling a premium-priced product.

**I would not recommend purchasing this pressure washer unless Giraffe Tools seriously improves its customer service and warranty support.** A product is only as good as the support behind it when something goes wrong.

If this issue is not resolved, I intend to file a formal consumer complaint with the appropriate consumer protection authorities.

Very disappointing experience. Expensive equipment, no support, and no resolution.

Customer service is amazing! , Victoria took care of me and resolved the issue promptly 💯 recommend

Less than 2 years old and wall mounted vacuum has lost 100% of suction. If its a blocked hose, there is no way to service it. Customer support is unresponsive. Will be throwing a $370 piece of junk in the garbage.

I've been very happy with my pressure washer but i recently started acting up. I contacted GT and they were very quick to respond, they help me trouble shoot it, and end up sending a replacement unit while communicating with me the whole time to make sure I was being helped. I will definitely consider going back to them for my next purchase!

I signed up and paid $10 to lock in a price then the day came to purchase product and price was not what they promised. I called multiple time no returned call email and finally had a response saying the time has passed and would not give the price promised. Horrible customers service. Would not recommend buying from this company. I purchase power washer before too and had issues that took months to resolve should have learned from that experience.

I had an issue with my order , but was amazed at the level of service offered to me. I will surely recommend Giraffe tools in the futur

We love these products and their service! We use the retractable hose daily in summer and love the convenience and tidy look. They followed up after a call for service, and help with a unit that had issues. They found replacement was the best solution, and arranged to ship a new unit quickly. We will be customers for life!

I loved the Grandfalls concept and the unit worked well WHILE IT LASTED. Unfortunately, the motor failed very shortly after the 2 yr warranty expired. I asked Giraffe whether replacement parts or a replacement motor were available, but the support provided was disappointing. For a premium wall-mounted pressure washer, I expected either longer durability or reasonable access to repair parts. Buyers should factor long-term serviceability into their decision.

We had fast answers from customer service. They have been incredible to understand and solve our problem. I definitely recommand this company.

We've been using Giraffe retractable hose reel products for over 5 years and wish we started earlier. We have 5 installed throughout our properties and all are still in use without any issues. They make gardening, lawn care, pressure washing, car washing and house washing so much easier. The hose is so much more manageable and no more clumsy hassles coiling the hose. It makes projects so much easier. Several of them are used daily. It's quality built and durable. The housing swings freely to optimize dispensing and retracting the hose. Great product all around. I had one problem, one time and the support was exceptional with a replacement part shipped next day for easy replacement. Couldn't ask for a better experience or company.

Wonderful communication, excellent response and service

I had purchased the wrong size hose reel. Giraffetools customer service was quick and they were able to send me a label to return the unit so I could place an order for the correct size... very pleased all the way around!

Edited 3-star review: The customer service team responded several times asking for more photos, videos, information etc. Each time someone new reached out, it was a different response/offer. The first person offered a replacement unit, the second person offered a $50 refund, and a third person offered a full refund. We were getting very confused with the support process and didn't know what was happening, but it's all resolved and we now have a unit which is working fine.

Original 1-star Review: Order arrived and wasn’t usable. The wall mounted pressure washer is housed in a cheap plastic case which was slightly cracked along one edge. We didn’t mind too much, so plugged it all in and the first time we turned it on it just leaked everywhere, water pouring out of the base of the unit and no pressure in the hose. There’s no way to open the unit to see what’s inside, it’s completely sealed all around, so it’s just a huge waste of time and money. Waiting on a response from customer service to see if there’s a fix, but not feeling very hopeful. I’ll update the review if they can help us to get it working.

Received my new pressure washer and hadn’t used it yet and was unlucky to have a shed fire that burnt it before I got to use it. Giraffe tools have sent me a brand new one out of the goodness of their heart. Very appreciative, great customer service

Customer service is amazing

I recently had my pressure washer Pro replaced due to the unit loosing pressure. The response I received from product support was amazing. A replacement unit was sent to me free of charge. The new unit is greatly improved with slightly higher pressure, quiet running and a smooth stop when trigger is released. One component all pressure washers have is an Unloading valve and GT are now installing a greatly improved version in their units. I've purchased GT products since 2022 and must say their retract system is best in class, whether it's a garden hose reel, air hose reel or pressure washer, their design works well every time. I use the pressure washer a lot and I really like the 100 ft pressure hose, compact design and wall mounted. No other supplier comes close to this compact design. Combine those features with excellent customer service, and you end up with happy customers. I highly recommend Giraffe Tools equipment.

I really like the products. I had a little issue with my pressure cleaner and it was sorted straight away. Very happy with the after sales team.

Thanks Steve

I would like to give Giraffe Tools another 5-star review after receiving the replacement pressure washer today.
My original unit had developed a problem after the 2-year warranty period had expired. Giraffe Tools could have simply referred me to their warranty policy, but instead, they chose to make an exception and send me a replacement unit as a goodwill gesture.
The new pressure washer arrived today, and I really appreciate how quickly and smoothly everything was handled. From my initial contact with their support team to the replacement being shipped, the communication was professional, friendly, and genuinely helpful.
This experience has made a very strong impression on me. Good products are important, but excellent after-sales service and a company that is willing to take care of its customers are even more valuable.
Thank you to the entire Giraffe Tools team for going above and beyond. I truly appreciate it and would be happy to recommend Giraffe Tools to others.

received the garden hose reel that I hoped will replace my broken one that I had for 15 years. Upon opening the package I realized that the quality of the hose and housing is terrible and that this product is not going to last one Summer. I contacted the company via email inquiring about the return/refund process. There is no live person to speak with (only AI), left message via phone, of course no call back.
their promises claiming easy return are not true. If you really want this product buy it somewhere else so you can return it without hassle if you're not happy.