Gladstones Solicitors Reviews 

348
•
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, most reviewers were let down by their experience overall. Customers frequently complain about rude and unhelpful staff members who speak down to callers and display a complete lack of professionalism. People also mention that reaching anyone on the phone is extremely difficult because calls are constantly ignored or left on hold for hours. Some reviewers were not happy with receiving unexpected letters demanding payment for old parking fines. Consumers state that their valid evidence and parking appeals are completely disregarded by the team. Individuals frequently experience unexpected notifications regarding legal actions and additional charges without proper prior communication.

What people talk about most

Claim

Consumers find the company to be a source of frustration, reporting aggressive tactics and issues regarding... See more

Payment

Customers expressed frustration regarding payment issues, reporting unexpected parking charges received later... See more

Staff

People report negative experiences with staff, highlighting widespread unprofessionalism, a complete lack of... See more

Customer communications

Users describe negative interactions with customer communications, expressing widespread frustration over... See more

Customer service

Reviewers highlight deep frustration regarding customer service, consistently reporting that phone lines are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Wouldn’t even give these people a 1 star! Have received parking fine even though have an e-permit and have produced evidence. These bunch of cowboys would not accept the evidence and wouldn’t even... See more

Rated 1 out of 5 stars

Another shockingly bad excuse for a solicitors working along horizon parking and their scam parking scheme. I paid £2 for parking nearly 2 years ago and they claim i entered the wrong digit on their s... See more

Rated 1 out of 5 stars

I have just been to Court to challenge Horizons parking fine,and Gladstones harassment. The fine had risen to £263 and after reading Trustpilot reviews I decided to go to court and challenge them. The... See more

Rated 1 out of 5 stars

Horrible firm! They are trying recover cost for a parking fine that was challenged and drop over a year ago! The legal assistant don’t know what they are doing, as they are trying to override the cour... See more


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1.1

Bad

TrustScore 1 out of 5

348 reviews

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1.1

All reviews

(348)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

Gladstones Solicitor Lied at Court…for Financial Gain. Frances Bennett signed all correspondence

Gladstones Solicitor Lied at Court hearing telling the Judge I never had a payment plan for a parking fine with Debt Recovery Plus, He Lied for Financial Gain to get a result and costs Bath Court have now seen the evidence but the District Judge Campbell for some reason thinks that it’s ok to give False information in her court

July 19, 2023
Unprompted review
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Rated 1 out of 5 stars

SLEAZ BAGS

Totally agree with all the genuine feedback that people have given (minus the paid reviewers 💩) this company are full of sleazy #@#@ bags just working with parking fines and making it hard to pay so raise a ccj and then charge over and above. Not willing to understand no timely communication frim them hard to get in touch their system failure. Definately a company of Devils 😈 but they say Karma always has a way .Am sure it will bite them back .

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

recently received a ccj for a parking…

recently received a ccj for a parking ticket when i phone gladstone janine helped and fair play very professional payed the fine and just received confirmation from experian that the ccj will go from my credit file, people that moan should try and resolve instead of probably having a go at them from start and maybe they'll help better, but my experience was amazing

November 29, 2023
Unprompted review
Rated 1 out of 5 stars

They automatically place CCJ on your…

They automatically place CCJ on your account, by threatening you then lie about it. Clearly this organisation was set up by dirty blood money. They don’t help, only ruin your life. They don’t train their staff or deal with any procedures correctly. They lie eventhough everything was recorded. They only leave you alone with debts they purposely pile up with a devils smile. A company stealing from people struggling to live. Nasty piece of work this company is. Devils got his hands tightly in this. Everyone who works here or pridefully represents them. Enjoy hell.

September 3, 2023
Unprompted review
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Rated 1 out of 5 stars

Immoral practices

This company is a complete scam.
The most brutal and immoral practices are implemented in order to generate revenue. Getting trough them is another problem, first they don't answer your call, once they do answer after a long time, then they cut the call on you, and then finally when you are on the phone with them, they don't deliver on their promises.
This company uses black mail tactics in order to achieve their immoral objectives.

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

Parasitic Shysters

I received court papers for a parking fine without any prior ticket being received. I tried to contact the company to discuss, however the only number I was provided with was a payment line. I googled them and found a number online that nobody would answer and any email address that constantly bounced back.

Do these people think they're providing a service?

Parasites and utter shysters

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking company to deal with

My recent encounter with Gladstones Solicitors has been nothing short of appalling, marking it as one of the worst experiences I've had with any company. The level of unresponsiveness and ineffectiveness demonstrated throughout this ordeal has been truly disheartening.

The crux of the matter revolves around a serious case of car registration fraud, where someone has used my family's business details to register their vehicle at our address. Seeking resolution, I reached out to Gladstones Solicitors, only to be met with an astonishing three-month delay in their response about the parking fines.

The gravity of car registration fraud necessitates swift and efficient action. Unfortunately, Gladstones Solicitors failed miserably in this regard, displaying a shocking lack of urgency in addressing the situation.

Furthermore, the individual handling our case at Gladstones Solicitors proved to be utterly unhelpful. Despite repeated attempts to seek clarification and resolution, their support has been lacking, and the seriousness of the issue seems to have fallen on deaf ears.

To exacerbate matters, the company's phone lines are virtually impossible to reach. This lack of accessibility raises serious concerns about the company's commitment to providing effective and timely customer service.

In conclusion, my experience with Gladstones Solicitors has been nothing short of a nightmare. The prolonged response time, ineffective support, and unresponsiveness to urgent matters make them a company to be approached with extreme caution. I sincerely hope that others are spared from the frustration and disappointment I have endured in dealing with this shockingly inept solicitors firm.

November 27, 2023
Unprompted review
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Rated 1 out of 5 stars

Absolutely the worst kind of company…

Absolutely the worst kind of company and people possible.

Repeatedly hung up on in the face of factual evidence, bullying and threatening letters and above all sending (apparently) one letter before court submission is something to do.

We had a newborn baby the day a letter was sent (apparently) and all of a sudden 2.5 months later we face court action.

Tried to speak to several people today. Hung up all bar one who then hung up on me during the call anyway putting words in my mouth about what I had ‘apparently’ said.

Diabolical

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company. They keep sending me parking fines for a car that was written off a long time ago and is not in my name. They do not reply to emails to discuss. It's just constant harassment. I'm currently looking at taking them to court.

November 11, 2023
Unprompted review
Rated 1 out of 5 stars

The lowest of the low

This company are repeatedly threatening me with legal action for parking in my car park space that I own as per the lease on a property that I also own. Some idiot told uk car park management to manage the car park without any authorisation from me. They don't seem to understand that CPM never had the authority to issue me a fine for parking in my own space. I am planning to sue them for harassment. I would suggest that others also do the same.

November 9, 2023
Unprompted review
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Rated 1 out of 5 stars

A squalid bunch of charlatans…

A squalid bunch of charlatans who write legally illiterate misleading letters to try and intimidate people into paying unenforceable private parking ' tickets' It is a mystery to me why the Solicitors Regulation Authority has not closed them down and the senior people called to account in a Criminal Court. As a legal professional I view vermin such as Gladstones with cold hatred and absolute withering contempt.

November 4, 2023
Unprompted review
Rated 1 out of 5 stars

Unfortunately I didn't receive a parking notice infringement

Unfortunately I didn't receive any parking fine notices from National Parking Management and the date of the parking offence was 09/10/2022 and last week I only just received a claim form from the Civil National Business Centre (read in court) for £267.53 which is in my opinion quite unreasonable. As the parking fine was in the area I usually park my car I can only assume I parked incorrectly.... The National Parking Management I believe was in fault also as I did not receive any notices to my mailing address (and I usually always get my mail). There are no photographic evidence of my parking error and when I tried to call Gladstones (aka dodgy) Solicitors and selected option "2" from their automated phone menu.. it just rang and rang and rang (no answer). After 10 minutes listening to "Ring Ring" I decided that they would not pick up my call so I have emailed them on enquiries email address so lets see how this goes...... I emailed them and still I have not received a response (other than the Acknowledgement email I got right after I emailed them). So National Parking Management seems to hold on to the parking notice (or at least they did with mine) and then decided to escalate to Gladstones collections for payment.... Maybe National Parking Management is partnering with Gladstones Solicitors to make more money from us poor motorists. Anyhow beware they are both just a profit orientated company and not providing very professional customer service as they don't seem to answer their phones... I did try to call on different days and still got no answer.

October 20, 2023
Unprompted review
Rated 1 out of 5 stars

Horrific company

My elderly father has been harassed by this company for a parking fine which he tried to pay but was told even after a few days of receiving it that it was already with their debt collector aka Gladstones Solicitors. When I called GS the phone just rang through with no answer and now he is being chased for £193 on a claim form. Suffering of cancer and already under an incredible amount of stress this unethical company are simply adding to his plate. Absolutely disgusting behaviour.

September 29, 2023
Unprompted review
Rated 1 out of 5 stars

All letters were sent to my old address and they think they have right and power to ask £160

All letters were sent to my old address, the fines has increased to £160, I'm only going to pay them the first £50 and this will end my outstanding debt how you get sleep to live off poor people who barely survive on their salaries, you sit in a warm chair and take money from people, this is a scam and it has to end, I'm not talking about the £160, but about how easy and refined you are do you know how to ask people for money that you don't deserve with threats, for me, take it to court for me, I would like to personally meet the person who extorts money from people that does not belong to him, I hope that the one who gets rich will be to have only bad luck in life, that's all I wish for him, that the money he steals from the poor people bring him onky bad luck in life.

September 21, 2023
Unprompted review
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Rated 1 out of 5 stars

My parking fine was escalated to…

My parking fine was escalated to £267.40 through no fault of my own, today I received a court summons from Gladstones despite it being cancelled over 2 months ago, phoned Gladstones as I need a confirmation letter from them to confirm that it has been cancelled but the phone just rings out, these companies need regulating, \i am 80 years old and some people my age would be tempted to just pay up!!!!!

September 18, 2023
Unprompted review
Rated 1 out of 5 stars

Words fail me

Words fail me. God only knows how these mercenaries got a license to practice. Awful company, awful people and if there is a god these cowboys will go bankrupt in the near future

April 14, 2023
Unprompted review

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