Glasgow Gas Genie Ltd  

I could write an extensive account of the issues I faced with Matthew Peat from Glasgow Gas Genie, but to summarize: avoid this contractor at all costs.

Matthew Peat was responsible for the full ASHP and UFH system installation in our property, which he left incomplete. Despite being fully paid and us being consistently prompt with payments, he vanished for weeks, ignored all attempts to communicate, and failed to address the myriad of problems that arose. He also withheld essential commissioning paperwork, leaving us in a difficult position.

His work was marred by numerous issues: uncrimped pipes causing leaks, improper installation of sanitary ware that required costly remedial work, unsafe electrics that posed serious risks, and a poorly executed cylinder installation. Even after paying him in full, we had to spend additional money to bring the installation up to regulatory standards.

Not only did he make excuses and evade responsibility, but he even threatened to reclaim the ASHP system he had installed, further compounding the stress. The project has been a source of immense frustration and sleepless nights, exacerbated by his unprofessional conduct.

It’s worth noting that I'm not alone in experiencing these difficulties. Others have reported similar issues, and he has now dissolved this company, potentially to avoid liability, now operating under a new name, EcoHeat.

This entire experience has been an unnecessary burden on top of the already stressful nature of building projects. Save yourself from a significant hassle and seek a more reputable and accountable professional.

This guy has been fab I bought a house in December 2022 a few weeks before Christmas. Unfortunately our boiler stopped working and Matthew came to the rescue. No hassle, he sent a quote and all was sorted. Matthew worked Xmas Eve and Boxing Day to ensure me and my family had hot water and heating. A few glictches here and there but nothing Matthew couldn’t sort.

The fact that he worked over Xmas when he was having a new baby on the way. Respect.

Thanks
Khizar and Zahra

Same as the other negative reviews below…

-Left a radiator unsecured on a Friday night promising to return the next day only to not come back for a week. This fell on my sons foot injuring him, I sent Father’s Day in A&E.

-Didn’t install the boiler correctly - condensation pipe not connected, potentially dangerous as CO could leaks into the room.

-Destroyed wood floorboards that are 150 years old that we can’t easily replace

-Didn’t install radiators correctly - we bought a new part for them and he just didn’t ever come back, still has them. £80 out of pocket

His phone constantly didn’t work or would send messages at 4am in the morning claiming there was an issue and it was just my phone… looks like a few people had this same issue with him.

He is the unluckiest man I’ve met because he was late or didn’t show for the following…

-Van broke down
-Van locked in some place with items he needed
-Fell off a roof
-Unwell people to look after

The weird thing is he was great on the initial meeting, knew how to sell and spoke like he understood. But the min he arrived (2 days after the agreed start date) it was like he’d forgotten it all. Kept telling me almost the opposite of the day before etc etc. I really regret paying him and as it gets colder we have had to get others out to sort his work.

Excellent service as usual! Glasgow Gas Genie serviced my boiler and is an excellent worker. Extremely knowledgeable about the boiler etc and goes the extra mile to ensure you are happy with the workmanship.

Totally recommend thus company

As ever Matthew came to the rescue to get our heating sorted out and as always sorts it out with minimum expense to us. Unlike others he never rushes to say you need this and that but carries out the work with minimum fuss and his analysis of problem again was spot on.

My boiler was not working after i replaced a radiator. Matthew replaced my boiler last year. He came out on a Saturday morning and sorted it, lots of air in the system and water was not getting to the boiler. Thanks again!

Can't recommend Mathew enough. I've used him for a few services and repairs recently. He's always friendly and goes out of his way to make sure you're kept informed - breaks down any problems with your heating and talks you through fixes and any options thoroughly. He works fast and turns up when he says he will.

The engineer kept good communication, and was quick and efficient even did a little job without being asked. Great service.

Matthew came out to look at our boiler after a bad installation by Boxt. He was thorough and explained everything as he went along. Found that I was missing a valve in water tank and explained what issues it caused, clearly quoted a price and came as promised to fix it. Can’t fault his service, lovely friendly guy and has sorted the problem

I contacted Glasgow Gas Genie following on from a shambolic installation from Glasgow Gas Services.Dont CONFUSE the two.
Matthew came out saw the mess that was left and was pretty shocked at the install.
He sent over a quote detailing everything that he said would need done to make the boiler safe in our home.
He also highlighted that once he started he might find further faults so I was prepared that the cost might be increased.
He came and kept me informed of every find one more shocking than the last. He explained how he was going to rectify stage by stage.
He has left the boiler in a safe and secure manner. He has since sent me the certificates and a further detailed invoice.
I will be using Glasgow Gas Genie for all my gas plumbing issues in the future and the yearly gas service is booked in already.
All work carried out today carries a full year guarantee.
Would highly recommend.

Excellent service. Matthew is efficient, friendly and very helpful. I will certainly recommend him to anyone looking for a plumber.

Came out same day.
Supplied and fitted thermostat for a fraction of the price I had been previously quoted by another engineer. Also took the time to diagnose a pre-existing issue I have had with my problem boiler. Great service!

Matthew sent a quote which exactly stated he would “Supply and fit replacement pcb with 1 year warranty, and investigate water issue.”, after getting our details from Local Heroes and coming out to see our boiler when it broke.

He told us water had got into the boiler and caused the PCB to break so we agreed to the quote and he sourced the part. Unfortunately within hours of his ‘repair’ the boiler was broken again as the water issue wasn’t investigated or fixed properly and the new PCB (which he said cost around £300), was damaged. The following day he came out and did find and fix the water issue (it was the condensate pipe) but it was too late. He took the ‘new’ part that was now broken that we had paid for already and received a refund (or part refund?) and kept the money. I’m unsure what is true as Matthew has proven himself to be a liar but we have a text where he states he will send us 50% of the cost of the part (around £150) as this is what his supplier was giving him back.

Despite giving Matthew a chance to fix this and even agreeing to pay for a new part as we were desperate for it to be fixed before Christmas, he refused to come back (as my wife raised concerns to Local Heroes). I understand mistakes happen and he had fitted the part in the evening so gave him the benefit of the doubt to rectify his mistake but instead of holding his hands up that he hadn’t sorted the water issue - he lied, made excuses and took no accountability.

He has also now stated lies on Trust Pilot about what happened and also what Local Heroes said. I’ve waited for him to amend his lies but he hasn’t as of today (23/1/23), despite being given over two weeks to do this. Local Heroes confirmed in writing they didn’t say what he stated. He’s also kept the money for a part we paid for so please be careful as Matthew can’t be trusted.

Great service from Matthew. Turned up when he said he would and communicated very well, keeping me informed on all aspects of the job. Would highly recommend if you are looking for a reliable heating engineer.

Excellent service. Very knowledgable and helpful.

Excellent service from Matthew. Fantastic communication, reliable and efficient. Would highly recommend him.

Messaged to say when in route.
Boiler fixed, price agreed before hand.
Efficient repair done & no mess left.

Fantastic service, Matthew clearly explained what was causing our issue with the boiler and the available options to fix it, work done quickly with no issues.

Highly recommend

Don’t be taken in by the ‘nice guy’ act. I genuinely thought he was a decent honest tradesmen- so much so I gave him extra as he’d came out in the evening to ‘fix’ my boiler.

Unfortunately I was wrong, I paid him nearly £500 and my boiler worked long enough for me to pay him (3/4 hours) then the same issue reoccurred and it broke again, literally hours after he left. His excuse is we didn’t monitor it and were ‘negligent’ for putting our heating on but it had been off for 3 days and been -10 at times so of course we put it on when he ‘fixed’ it. Afterwards we realised he hadn’t actually checked the condensate pipe which was the source of the issue.

He strung us along for over a week (until a couple days before Christmas) with no heating or hot water as he was taking the ‘new part’ back (that apparently cost around £300) for a refund (or partial?) but I began to get concerned when there seemed to be excuses and issues so I contacted Local Heroes where I had originally got his details. They spoke to him so he wasn’t happy and refused to come back out. When I messaged him directly to try and resolve and tell him it’s not fair how he’s behaved - his response was “it’s not fair no”. I contacted Local Heroes where I originally got his number so apparently I deserve it as he thinks I “stabbed him in the back”. They unfortunately can’t help as I paid him bank transfer - I assume he realised this and that’s why he asked me to pay that way.

Matthew is a story teller and his embellishments grow every time you talk to him. When he came back out after it broke again he started blaming the way the boiler was installed originally, the weather - everything but his own shoddy work. I don’t want anyone else stung by this guy. Please be careful and AVOID - he’s a conman basically - no other word for someone that’s taken £500 and not actually fixed the issue and is still acting like the victim. Be careful and don’t be taken in like I was. He also got a refund (or partial) for the part I paid for that he returned but kept the money. He had said he’d return the money to me within 3-5 days but we’re weeks later and still not sign on it.

I didn’t want to post this and I gave him opportunities to sort this before posting (which he thinks is blackmail) so I’m now left with no choice. He’s taken nearly £500 and my boiler was left broken with same old part.

Edit, in response to the reply:
If you ‘fixed’ it properly why would we need to monitor it and why would it break literally hours later. When you came back out the next day and it was broken again you found the issue with the condensate pipe so this should have been checked and fixed before installing a £300 part surely as that’s what actually caused the original fault and then broke the new part - you started making excuse after excuse.

You offered to get a new part at further cost to me, not at your expense - we already paid for the original part which you said was around £300 (but I don’t know if that’s actually true) so no one was trying to get anything free - we paid you for it. You said you could send it back to see if you could get a replacement so obviously we’d rather that than pay another £300+ more a day later. You actually sent the new part we paid you for back and got a refund (or partial refund?) and kept the money. I have a message from you saying you’d send this money back to me but you didn’t, you have kept my money, have you not? I’m not surprised that your reply didn’t address this.

Local heroes were having no issues from me, I only sent one mail before you refused to come back out and I was asking where I stood in terms of my money as you had been given nearly £500 and I had the same broken boiler with old broken part - perfectly reasonable. They said as you asked me to pay by bank transfer I wasn’t covered - I’m sure you knew this. I spoke to the guy after this and it came to light you’d been telling lies to him as well about the situation.

Calling me “unrealistic and demanding” is laughable - is it really unreasonable to expect a boiler repair that I spent nearly £500 on to last longer than a few hours?

I gave you 'extra money' on the evening you came out and fixed the boiler at night and I really appreciated it (as you know) - I obviously didn’t know it would break a few hours later and as I said I thought at this point you were a decent and honest tradesmen, how wrong I was.

You are a liar, at no point did I ask you to come out and do the job for ‘free’, I asked you to do the job as you refused to come out with only a few days until Christmas. Our messages are clear (and I can share them), you know I was stressed and unwell and just wanted it fixed before Christmas - I have all the messages were I even agreed to an updated invoice paying nearly £700 for you to get the part next day but it never came and neither did you.

The facts: I paid you nearly £500 and my boiler was left broken still and you’ve stolen the refund for the part I paid for

Matthew serviced my boiler which he fitted a year ago. He was on time, tidy and professional. No issues with installation or service. Very happy. Would recommend.