Unprofessional, 0 returned phone calls, bad med management, HIPPA violations, etc, etc.
Reviews @Facebook Re: Guiding Light Health Care Services, Warner Robins, GA
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From Shirrell Robinson Crutchfield:
"The absolute worst practice we have ever dealt with. The office manager, Mrs. Griffin, is by far the most unprofessional and rude person. This whole practice needs new staff or to close completely. I shouldn’t have to beg for someone to return my call, nor call them to make sure they actually schedule the follow up appointments that the providers suggest.
My son did not have appropriate medication management and was out of meds for 6 weeks. After many calls and voicemails left, Mrs. Griffin returned my call with a list of excuses as to why no one returned my calls. Also blamed the providers for leaving for their own medical issues (She shared details which was a HIPPA violation!)
she refused to let me speak to anyone else and actually stated “I’m not going to let you do that- you can speak with me” after much discussion with her and the “operations manager” I got the owner of the phone. Definitely look elsewhere."
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8/15/2024 From Samantha Munger:
"My son was referred here in late March or early April. In June I was told he would be scheduled for 2 calls per week to get as many sessions in as possible before school started. July came around and I still had not been notified of when his appointments would be. I called them and advised them that his anxiety is getting so bad that he is now pulling out his eyebrows and eyelashes. I was told my son would be marked as urgent so we could get the sessions started. We are now in the middle of August and still do not have any kind of appointment setup besides his "follow up". I'm confused as to why a follow up was scheduled when nobody was even talking to him. Today I finally got in contact with them to let them know I would not be interested in any of their services. If you take yours or your child's mental health seriously, this would not be the place to try to be seen.
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5/8/2023 From Zoe Alexis:
"First I had left a review of five stars because I had such a good experience with Caitlin the lady who is the receptionist. I had my appointment with Ralph. He was 7 minutes late but rushed through my appointment saying my time was up and he raised his voice at me. My appointment is because im having crippling anxiety. He dismissed my concerns and minimized my anxiety saying that I’m not having two panic attacks a week. I left the appointment in tears. He told me to find a different provider. He saw me visibly upset and just hung up. I’ve never been treated like this before by a “professional”.
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