JD Sports Reviews 

I am writing this so others are aware before ordering.

I ordered and paid for two football jerseys that were supposed to be Christmas gifts. The order and tracking clearly showed one package containing both jerseys, yet when it arrived, only one jersey was inside.

Customer service was extremely slow to respond, and after a long wait I was told that FedEx had denied their claim and that nothing could be done. This is unacceptable. This was never FedEx’s fault, but a clear packing mistake by the seller.

Despite paying in full, I did not receive what I purchased, and the company refused to refund or replace the missing item. Instead of taking responsibility, they shifted the blame and left me with no solution.

This experience was frustrating and disappointing from start to finish. I would strongly advise others to think twice before ordering from this company.

I believe its a poorly managed retail outlet
I ordered a north face JD jacket worth £200 online. The company Ervi was assigned for delivery they left my package inside the building near the mail boxes surely something of that value should be delivered directly to customers I contacted JD for a refund provided all evidence that there were clear signs to tell all delivery companies to deliver directly to customers as packages can easily get stolen there are 400 flats in the building many ramdon people come in and out yet they still leave percels in the mail room what doesn't make sense is delivery guy can just take a picture and take the percel back

Very poor. My experience and from what I see online there is a purposeful sale where goods are not available. This in my opinion is shameful. Worst I have come across in a while, shameful in my experience

Ordered shoes to store , waited over a week , then called them to be told there out of stock in that shoes even though it still says online they have them in all sizes , what a joke

Avoid buying online. I paid extra for next-day delivery, but the shoes never arrived. When I contacted customer service two days later, I was told the order had gone missing. The whole experience has been frustrating and a complete waste of time, and I’m still without the shoes I paid for.1397

JD SPORT Bedford retail park

Staff have such attitude , the younger of the team are pleasant and helpful but the two managers / maturer females are rude and very unhelpful , I always shop in this store and am met with above

Will avoid in future and tell friends and family

Absolutely terrible place to do business I have made plenty of orders through JD One which was I was told was secured and then they canceled my order in the second one I ordered a third pair of Jordan 3 olives which never even came in I even paid the $5 extra like I said to to get them by the 24th and here we are on Friday still haven't received them so I called my credit card company and filed a dispute I will never do JD sports online ever again and I will never donate to their chick because they probably still that money and keep her for themselves too

I had a horrible experience on Dec 26 , 2025, I wanted to exchange a nike shirt, I the worker was rude and be little me in from of othe customer, you should be embarrassed of the workers you hire, I would never shop there again, I'll make sure I will post this in Instagram and Facebook, shame on you. JD store. Paramus mall NJ

I ordered a pair of trainers as a Christmas gift which were shown as in stock with a 3-5 day delivery time. I placed my order and received confirmation. When they hadn't arrived after 6 days, I had to ring customer seevices because the online support was useless. I then received an email stating that my order was delayed for an unspecified amount of time until after Christmas. I have awoken on Christmas morning to an email advising me that the trainers are not available and the order has been cancelled. My refund is being processed. Clearly, these items were never available and the whole transaction has been a giant, disappointing waste of time. Absolute banditry.

Payment of £152 taken twice from bank account . Customer service contacted via email and by phone. Told just have to wait 48 hrs for duplicated payment to be returned to account. 4 days later and still waiting. Shocking response and meanwhile, bank account overdrawn.

Bad! I will never order from this store again and I wish for others to be aware too.

This is the most ridiculous service I’ve ever received from a store!

You place a pick up order and 3 of my orders according to customer service they say it’s back ordered but when I went to the store they had a whole rack of the item! You speak to the store let me mention Wellington green mall(just opened up 3 months ago) they just tell you they can’t do anything.

All 3 times they tell me to just cancel the order, no alternatives, no support. You just never know if you will receive the item you paying for on their website. Don’t waste your time! Go elsewhere

Placed an online order for click and collect at local store. Said it was dispatched but heard nothing . Contacted customer service and was advised it must have 'gone missing in transit' so they reordered the goods. Again heard nothing and was told goods were definitely going to be delivered within days. Again heard nothing so followed up with numerous emails and phone calls. Advised this order too had gone missing and they would issue a refund as goods no longer available.
Shocking service - do not order from them if you want to actually get your purchases!

sadly, it was very disappointing. We tried to order my husband running shoes with next day delivery. They didn’t come. Processed yet. So then we try to re-order them for next day and they still hadn’t processed. So JD shoes charged us $32 twice for next day delivery and did not deliver. very disappointing experience I will not be recommending them to anybody.

Avoid the U.S. site - waited 4 weeks for a refund so ended up contacting my bank. No care or service. Will never use again now

Went into JD sports in Crewe to purchase a yellow carrier bag for a pe kit and they said they're not allowed to sell you one. So took my money to sports direct instead and they were more than happy to help

It's over month now when I ordered shoes from their webshop. Nothing has happened since. The store has no idea of the webshop so they can't help.
I've tried to contact the customer service but nobody has responded me EVER (even before the order)

"Fantastic customer service given by Tyler Bolden, top-notch service!"
I recently had an amazing experience at JD Sports on Sunday 11.02.2025 in the early evening from the moment me and my daughter walked in, we were greeted warmly and then the great customer service began. The atmosphere was inviting, the store was a little busy, but the associates had everything under control, which is what caught by attention as well.
Our associate Tyler Bolden went above and beyond. He asked us if we had been taken care of, or whether we were looking for a particular shoe. I was looking for two pairs of shoes, I couldn’t make up my mind, I asked Tyler Bolden which one he liked and he gave his answer and those were the shoes I purchased. Mind you this is the second time I have been to this store. Tyler was very patient with me and my daughter, and we both purchased shoes. As Tyler Bolden was helping me and my daughter he was helping other customers as well, which I did not mind at all. Tyler Bolden was very knowledgeable about the kind of shoes I was looking for, very attentive, positive attitude and engaging. This young man needs a recognition award, his picture taken and hung up in the store for his 5-star quality customer service.
Everyone in the store was great, special mention is just given to Tyler Bolden for his exceptional customer service provided to myself and my daughter.

Thank you so much,
Charlene Miller

Probably the SHADIEST retail shoe store! DO NOT ORDER ANYTHING ONLINE FROM THIS STORE. I ordered my toddler son a pair of shoes for his picture day and after a week nothing showed so I called and after an hour on hold was told the shoes are on back order but nothing was emailed so I’ve been waiting for nothing. Claim the size I order is the only size out of stock and I asked then why would you have them listed on your site and got no answer besides “well we can refund you” after waiting a week? Pathetic

Go somewhere else. Ordered for pick up, showed up to pick them up, team that prepares pick up orders went home early and was told to come back tomorrow. I needed the sneakers THAT day which is why I ordered them for pick up, otherwise I would have shipped. Website told me shoes for pick up would be ready in 30 minutes, went 1 hour later. Shoes are in stock, they have my money but won't give me my shoes because the "pick up in store" people didn't process it. Um, so go process it. Nope, had to leave and go back the next day. Last purchase I make here.

JD Sports is a complete scam. I wish I had read the reviews before ordering from them. Here’s my story: I ordered sneakers, they didn’t fit, so I returned them. No refund for two weeks. I called the company — they started a new order for the refund. Two weeks later, still no refund. Very scammy place!