I received 4 packages today. 1 was from GLS & 3 were from competitors. GLS is the only one that correctly handed me the package. And the delivery person was very professional & friendly.
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"Dear GLS Netherlands Team,Thank you for your quick response. I want to clarify that I have no complaints regarding your shipping service. The delivery was excellent, fast, and I am very satisfied wit... See more
Company replied
The delivery guy was very friendly and nice. He delivered my package (a big and heavy package ) directly to my door in a 7th floor and left the package inside the apartment.
I received some parcels with holes and ripped cardboard. What was really not great was the way the (heavy) parcel was dropped on the ground, so much so that i had to ask the driver to please be carefu... See more
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
635K reviews
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Many thanks to the delivery guy who…
Many thanks to the delivery guy who helped me - my door closed and locked when I went outside . And he helped to get the keys . I really really appreciate it!!! With the package was also all good. Many thanks !
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely shit
Absolutely shit , Everytime they deliver a package , it’s no where to be found , and I have to reach out to CS
Not once has GLS delivered to my home address
July 22, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Too lazy to deliver 2 doors further
They keep leaving the packages at my neighbor 2 doors before my apartment doors. Not a doorbell ring or anything, just leaves it at their place and say I wasn't home. This was the second time already that I spent the whole day home and they left it at the neighbor.
July 22, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Missing and Damaged Items
I am extremely disappointed with my experience.
I placed two separate orders for a total of 80 soaps, but my delivery was incomplete and poorly handled. Several items were missing, and three bottles arrived broken because two of the boxes were damaged.
I had to carefully count every item and contact customer service multiple times to report the missing products and damaged bottles. This has been frustrating and time-consuming.
I hope the company resolves this issue quickly by sending the missing items and replacing the damaged ones. Until then, I cannot give any good recommendations based on my experience.
July 22, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Package was lost
Package was lost, in general not a good delivery company. I no longer shop at online stores using GLS for delivery
July 8, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Timely delivery
July 22, 2026
Everything was excellent!
July 22, 2026
I had a great experience with GLS
I had a great experience with GLS. I received my delivery today, and the package was delivered safely in front of my apartment door.
The delivery driver was professional, hardworking, and clearly dedicated to providing excellent customer service. I really appreciated the care he took with my package, as well as his reliability and determination.
As a small gesture of appreciation, I offered him a drink to thank him for his hard work.
Thank you, GLS, for employing people who genuinely care about providing good service. Keep up the excellent work!
July 22, 2026
Unprompted review
My parcel was marked as delivered on…
My parcel was marked as delivered on 22/07/2026 at 15:10 but was left unattended. I have no idea where it was delivered. I did not provide permission (neerzettoestemming) for the parcel to be left unattended. No response so far from GSL...
July 20, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
No one is reachable by phone
No one is reachable by phone, only by email, and it takes forever to receive a reply. My package was supposed to arrive on 13/07. On Saturday and Sunday nobody came. Then on Monday, the tracking status showed that it had been delivered on Friday at 10:15 PM (no one delivers at that time), and it was signed for in my name. When I ask for proof of delivery, there is none. I will file a police report for document forgery lost 214€
July 20, 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Lovely cheese. Efficient service.
I ordered some cheeses from my home in the UK for my son in the Netherlands. They arrived the next day at his house. Ordering was easy. The website has a good selection of cheeses. I just wish I was there with him to taste them. 😁
July 20, 2026
Delivery guy waits untill you get down…
Delivery guy waits untill you get down the elevator to recieve your pakkage.
July 21, 2026
Great track-and-trace feature with…
Great track-and-trace feature with accurate delivery time estimates. I also love how it shows the number of stops left before reaching my door—super convenient and reassuring!
July 17, 2026
Unprompted review
Professional bezorger so far 👌!!
Professional bezorger so far 👌!!
The delivery man is very friendly and do his job professionally.
Thank you!
July 21, 2026
Courier doesn’t care about the selection of delivery
Despite particularly stated that the package should be delivered to a neighbour, the courier left it in an open area
July 21, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
GLS website super accuraat qua…
GLS website super accuraat qua tracking! Vriendelijke en professionele chauffeur.
July 20, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
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