I received 4 packages today. 1 was from GLS & 3 were from competitors. GLS is the only one that correctly handed me the package. And the delivery person was very professional & friendly.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
"Dear GLS Netherlands Team,Thank you for your quick response. I want to clarify that I have no complaints regarding your shipping service. The delivery was excellent, fast, and I am very satisfied wit... See more
Company replied
I ordered a delivery from the Netherlands. The parcel was picked up, but it has been sitting in a GLS warehouse in NL for almost a week now without any explanation. GLS support is a joke—you fill out... See more
Company replied
I received some parcels with holes and ripped cardboard. What was really not great was the way the (heavy) parcel was dropped on the ground, so much so that i had to ask the driver to please be carefu... See more
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
633K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My parcel was delivered with a big…
My parcel was delivered with a big smile and lovely friendly face!
It was a bit confusing to get two different messages on the day of ordering - one stating the order would arrive on the Thursday, and the second one saying delivery on the Friday.
July 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointing experience
I had two parcels scheduled for delivery on the same day. According to the tracking information, both parcels were marked as delivered, but I only received one of them. When I asked the driver about the second parcel, he told me he only had one package and then left.
It is completely unacceptable for a parcel to be marked as delivered when it has not actually been handed to the recipient. To make matters worse, I tried several times to contact GLS Netherlands customer service, but I was unable to reach anyone. It is extremely frustrating that there is no reliable way to get assistance when something goes wrong.
This has been a very disappointing experience. A delivery company should ensure accurate tracking information and provide accessible customer support when customers need help. I hope GLS investigates this issue and improves both its delivery process and customer service.
July 24, 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Parcels were delivered to safe location as intructed
July 23, 2026
Terrible. Never again.
My package got damaged during the shipment and was never delivered. The tracking system tells me to contact the courier but it's impossibile to get in contact. They don't reply.
July 24, 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
the delivery was fast and the boxes…
the delivery was fast and the boxes were so heavy but the delivery men just left them at the entrance of the building, our building has no lift, then i had to carry all the boxes by myself,
I thought that the boxes should be delivered to the door of the apartment..ㅠ.ㅠ..
July 23, 2026
I was at home all day
I was at home all day, but the delivery person never came! :(
Very dishonest and unprofessional !!!
July 23, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Everything was fine
July 23, 2026
Fast and friendly
July 23, 2026
Many thanks to the delivery guy who…
Many thanks to the delivery guy who helped me - my door closed and locked when I went outside . And he helped to get the keys . I really really appreciate it!!! With the package was also all good. Many thanks !
July 22, 2026
Absolutely shit
Absolutely shit , Everytime they deliver a package , it’s no where to be found , and I have to reach out to CS
Not once has GLS delivered to my home address
July 22, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Too lazy to deliver 2 doors further
They keep leaving the packages at my neighbor 2 doors before my apartment doors. Not a doorbell ring or anything, just leaves it at their place and say I wasn't home. This was the second time already that I spent the whole day home and they left it at the neighbor.
July 22, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Missing and Damaged Items
I am extremely disappointed with my experience.
I placed two separate orders for a total of 80 soaps, but my delivery was incomplete and poorly handled. Several items were missing, and three bottles arrived broken because two of the boxes were damaged.
I had to carefully count every item and contact customer service multiple times to report the missing products and damaged bottles. This has been frustrating and time-consuming.
I hope the company resolves this issue quickly by sending the missing items and replacing the damaged ones. Until then, I cannot give any good recommendations based on my experience.
July 22, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Package was lost
Package was lost, in general not a good delivery company. I no longer shop at online stores using GLS for delivery
July 8, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Timely delivery
July 22, 2026
Everything was excellent!
July 22, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.