Ugh. Just ugh. If I can avoid GLS, I generally do. In this case the seller made that choice. Tracking is buggy. With a recent delivery, they delivered package 2/2 to my home and the other to a not-so-... See more
Company replied
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See what reviewers are saying
First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or w... See more
Company replied
**Draft Review of a Science Fiction Movie** **[Title of the Movie]** is a thrilling science fiction film that takes viewers on a journey through space and time. The movie explores [brie... See more
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Their driver decided to say that there is more information about adress given, even tho I gave them everything they asked. Waiting tommorow for another try.
Company replied
Company details
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
102K reviews
Asks customers to review
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Unprofessional | Liar | Avoid GLS if you dont want to destroy your business's reputation
I am extremely disappointed with the service provided by GLS. Despite being at home the entire time due to working from home, my package was never delivered. Instead, I repeatedly received false notifications stating that “the recipient was not available.” This is simply not true.
Even though I had clearly provided alternative delivery instructions (including permission to leave the parcel at my doorstep), the delivery was still not attempted successfully. This happened twice, which shows a clear lack of effort and reliability.
As a result, I am now forced to travel far outside the city to collect my parcel from a depot, which is completely unreasonable and not feasible due to time constraints. This has caused unnecessary stress and disruption.
Basic delivery instructions are ignored, and accurate delivery attempts seem not to be properly made.
May 26, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Worst delivery Service
Worst delivery Service.
Been waiting for my delivery that should have come weeks ago, but they rerouted it from Netherland to the UK and than to Germany. But even while in Germany no updates to the state of my Parcel. Their website doesnt give you much of any information at all too since they rarely update it anyway. Maybe bcoz they are actually not even trying to deliver.
May 25, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
if possible one star
if possible one star, sent my package from netherlands to england then to germany and after more than a week im still not able to pick it up as it is stored in a parcel center in germany.
May 23, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Two days marking as TODAY and no deliver
May 22, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
GLS did not even try delivering neither…
GLS did not even try delivering neither to my original home address nor to the parcel pickup location they proposed on their website. Package status is just changing to "The parcel has reached the parcel center" everyday at 5:35. Then they "attempt" a delivery and fail with stupid messages like "The parcel could not be delivered as further address information is needed." (really? to location you proposed yourself and allowed me to select?)
May 22, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Logistics? We don't do that at GLS
I have been waiting for over 14 days for my parcel. GLS might be cheaper than DHL, but they're insanely worse too.
Their tracking is a complete mess. The sender gave me a tracking link, which led to one GLS tracking page, but GLS also has a second, completely different tracking website with different information. Why does a logistics company have two tracking systems that don't even agree with each other? One showed me a delivery window of 09:30-11:00, the other said "delivery on the next working day" - and has been saying that since last Thursday. That's six "next working days" in a row now.
To top it off, the parcel history makes no sense at all: it was dispatched from the Netherlands on the 15th and then somehow ended up being dispatched from the UK on the 19th. My parcel is going from the Netherlands to Germany. Why is it taking a detour through the UK? This isn't logistics... this is embarrassing.
May 21, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Useless and incompetent
Useless and incompetent. How do you ship a ton of Steam Controllers from the Netherlands to the UK, instead of the actual country it was supposed to go?
May 20, 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
It gives you options to chat to the…
It gives you options to chat to the driver and a more set delivery time.
May 20, 2026
Reply from GLS Germany
Hello Parcel Lover,
We are pleased that you are satisfied with us. Thank you for your review.
Sending warm greetings! 💙
My package was supposed to arrive on…
My package was supposed to arrive on May 18 but it's May 19th and it still didn't arrive. I bought it on 12th of May and it was saying 1-3 business days and it's been a more than a week. It says soon delivery for 2 days, at this point I’m starting to worry and I’ll write a complain about it.
May 19, 2026
Reply from GLS Germany
Hey Paketliebhaber:in 📦,
es ist großartig, dass du dich bei uns meldest. ☺ Um sicherzustellen, dass deine Privatsphäre geschützt bleibt, können wir leider nicht direkt hier antworten. Doch keine Sorge, wir haben eine geniale Lösung parat: Schick uns einfach eine E-Mail an: service-trustpilot@gls-germany.com.
Teile uns neben einer kurzen Beschreibung bitte auch deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und natürlich deine Postleitzahl mit.
Wir sind voller Energie und Tatendrang, um deine Anliegen so schnell wie möglich zu bearbeiten – nach Erhalt deiner E-Mail bekommst du innerhalb von 36 Stunden eine Antwort von uns. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause.
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Reliability
Extremely disappointed with GLS. They never deliver packages at the date and time promised. Tracking updates are completely useless!
May 19, 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
They don't even try to deliver the package
They don't even try to deliver the package with the notice that the consignee was absent (which is a lie by the way) and just drive it to the next package station.
May 18, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
I didn't think any German firm could be…
I didn't think any German firm could be total trash untill I ordered some Artificial Grass clips from Temu from a seller in Germany. This firm took days to store the item before finally submitting to UK customs. Just a few days before I have contractors coming to fit my Artificial Lawn these Clowns cancelled the delivery and returned item to sender without any explanation. What a trash company!!! Embarassing that Germany has such an inefficient and untrustworthy courier.
May 15, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Driver "ghosted" delivery twice despite drop-off permit
I am extremely disappointed with the service provided by GLS.
I have now had to take three unplanned work-from-home days (Wednesday & Friday) due to repeated delivery failures and blatant driver negligence.
Wednesday: Tracking stalled at "12 stops left" at 14:00 and never updated. No delivery was attempted. I checked again at 16:00 and no updates were provided by the tracking system, it still claimed "12 stops left". At 18:00, the exact same thing.
Friday: I watched the live tracking all afternoon. At 16:30, I physically saw the GLS van park next to my building. The driver delivered to a neighbor and then drove away without attempting my delivery.
The Context: I have a permanent Drop-off Authorization on file for my garage/front door. The driver didn't even need to ring the bell; he simply chose to skip my address despite being 10 meters away.
Their customer service is non-existent. Both the web AI assistant and the phone hotline bot refuse to connect me to a human being. It is a closed loop designed to prevent customers from reporting driver misconduct.
I expect this high-value shipment to be delivered this Monday as a priority. I have already contacted the sender to escalate this through their business account. I've also written a complaint on reclabox.com. GLS needs to stop bypassing residential stops at the end of shifts.
May 15, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
`Why can't you just deliver it to my…
`Why can't you just deliver it to my apartment, the address I sent in as my deleivery address?? Noen of these others make sense. Just ring the buzzer for my apartment at Kathe Kollwitz 85, Aprt 4 and I will let the drive in for delivery.
May 13, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
THERE IS NO PAKETSHOP TO SELECT
May 12, 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Top👍.......
May 11, 2026
Reply from GLS Germany
Hi Paketliebhaber:in 📦,
danke für dein Vertrauen. Wenn du zufrieden bist, sind wir es auch. Vielen Dank für deine Stimme. 😊
Liebe Grüße 💙
Dein GLS Germany Kundenservice
I’m extremely disappointed with GLS…
I’m extremely disappointed with GLS Germany and their consistently unreliable delivery service.
They never seem to meet their estimated delivery dates. The tracking app often falsely shows that the parcel is “out for delivery,” only for it to actually arrive 2–3 days later. A shipment that is supposed to take 3–4 business days regularly ends up taking twice as long, which is unacceptable.
What makes the experience even worse is their terrible customer service. The support team is unhelpful, unprofessional, and shows a complete lack of responsibility or care for customers.
It’s honestly frustrating that so many companies still trust GLS for deliveries when their service quality is this poor. Based on repeated bad experiences, I absolutely cannot recommend GLS Germany to anyone.
May 11, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
One of three parcels have not been…
One of three parcels have not been delivered. Hope it will come soon
May 8, 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Never expect any address delivery from them.
All GLS couriers are telepaths!
I sit at home and patiently wait for my package, they drive through our house,they don't even bother to stop, and then voila: a couple of minutes later - "Das Paket konnte nicht zugestellt werden, da der Empfänger nicht angetroffen wurde. (The package could not be delivered because the recipient was not home)". Go grab it yourself next working day at the packstation.
May 7, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
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