GLS Educational Supplies Reviews 

5,218
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 466 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and the user-friendly website that makes placing regular orders simple, smooth, and entirely straightforward. People also highlight the reliable quality of products received and note that customer support members are consistently helpful, knowledgeable, and ready to resolve any concerns efficiently. Some reviewers were not happy with delivery experiences, noting frustrating problems like delayed parcels, missed drop-offs, or packages incorrectly left at wrong addresses. A small number of consumers also mentioned receiving damaged goods or experiencing ongoing difficulties with excessive packaging and secure bottle sealing.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Product

Reviewers mention positive feedback about product quality and consistently praise the excellent range of... See more

Order

Reviewers highlight positive aspects of order, noting that the website is user-friendly and the ordering... See more

Service

People report high satisfaction and appreciation with the service provided. Reviewers frequently highlight... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from GLS. Chloe our account manager could not do enough when we had delivery of a huge exercise book order. Chloe was on hand to help unpack and organise the books, which made the... See more

Company replied

Rated 5 out of 5 stars

Another successful year for receiving our start of academic year order. This is 3 pallets worth and everything is packed with care. It's a pleasure dealing with Laura and thank you to the team who did... See more

Company replied

Rated 5 out of 5 stars

The customer service is impressive. Whenever I call, it's answered quickly. Delivery is next day and any issues I've had, have been resolved and when needed, replacement items dispatched without any f... See more

Company replied

Rated 5 out of 5 stars

Leanne and Lauren were so helpful - we've had problems in the past with our deliveries so they stepped in and couldn't have done more to ensure it all went smoothly this time. Wonderful customer servi... See more

Company replied



Company details

  1. School Supply Store
  2. Art Handcraft
  3. Educational Supply Store
  4. Office Furniture Store
  5. Paper Distributor
  6. Stationery Store

Written by the company

GLS provides a huge range of school and classroom essentials backed by service that’s consistently rated ‘Excellent’ on Trustpilot. Plus, ordering is easy with our smart tools, making SBMs lives easier. GLS, supplies sorted. Ordering is easy with our Smart Tools: From Quick Order and Share Basket, to Wishlists and Repeat Order, we’ve got lots of ways to save you time and money. Our big brand alternative Classmates has quality rivalling big brand names and is up to 50% cheaper too. Over 16,000 schools are already buying it!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,218)

451 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First for School orders

Website very easy to navigate, competitive pricing, fast and efficient delivery.

June 30, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're so glad to hear that you found our website easy to navigate and that you were pleased with our competitive pricing and efficient delivery! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

GLS supplier

We regularly order from GLS and find they are good vale for money and offer a wide range of goods. Easy and effeicent service.

June 25, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We are so pleased to hear you consistently find our range and service to be good value and efficient. Thank you for your wonderful feedback!

Rated 1 out of 5 stars

An order I placed months ago was wrong

An order I placed months ago was wrong, I called before I placed this order and was assured that the wrong items sent previous had now been sorted out on the website and in the warehouse. I placed a very large order again and exactly the same things were sent wrong again.

June 30, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

I am sorry to hear that there is still some confusion regarding the product, and I would like to get to the bottom of the issue for you. I will contact you directly. Thanks, Lauren

Rated 5 out of 5 stars

Very helpful customer service

I accidentally ordered the wrong size of pens, and customer services were extremely helpful. Very happy with the service I received, thank you.

June 30, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We are so glad to hear that our customer service team was able to assist you effectively with your order. It's wonderful to know you had such a positive experience, and we appreciate you sharing your feedback.

Rated 5 out of 5 stars

Great company and product

Great company and product! Very quick delivery, would definitely recommend them!!

June 22, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're so happy to hear you had such a positive experience with our company and product! We truly appreciate your recommendation and kind words about our quick delivery.

Rated 5 out of 5 stars

Query was resolved promptly and…

Query was resolved promptly and received the goods on time.

June 29, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're delighted to hear that your query was resolved quickly and that you received your goods right on schedule! Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Excellent efficient customer service

Leanne went above and beyond to provide excellent customer service, thank you

July 1, 2026
Unprompted review
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We are so happy to hear that our team provided you with excellent customer service. Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

fantastic customer service

fantastic customer service, phone answered quickly, polite staff who were so helpful and knowledgeable.
problem resolved while on the phone with such ease.
thank you Carol

July 1, 2026
Unprompted review
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We are so pleased to hear that our team provided such excellent and efficient service. It is wonderful to know we could resolve your issue quickly and easily. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Always easy to order and quick…

Always easy to order and quick deliveries and usually always correct

June 26, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We appreciate your kind words! We're delighted to hear that you consistently find our ordering process easy and our deliveries quick and accurate.

Rated 5 out of 5 stars

Timely and efficient service

Timely and efficient service, item neatly packed.

June 25, 2026
Unprompted review
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We are delighted to hear that you experienced timely and efficient service, and that your item was neatly packed. Thank you for your positive feedback.

Rated 5 out of 5 stars
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're so glad to hear you enjoyed your experience and that our delivery was fast. We appreciate your positive feedback!

Rated 5 out of 5 stars

Ease of use couldent have asked for…

Ease of use couldent have asked for transaction to go any better

June 24, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're so glad the transaction was easy and went smoothly for you. Thank you for your wonderful feedback!

Rated 3 out of 5 stars

The delivery driver is so rude

The delivery driver is so rude. He was not allowed to bring pallets into the building so we had to unload in the carpark in 35 degree heat.

June 22, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

I am really sorry to hear this. We will investigate this on our side and come back to you, thank you.

Rated 3 out of 5 stars

Delivery Driver Poor Service/Company response

Delivery driver left over 30 parcels outside the school without even letting us know, then just drove off on 23/6/2026. following response i feel i can upgrade this review to match how i feel the company will insure that the deliveries of goods is handled better and feel an apologetic gift of biscuits etc. is a nice extra touch.

June 26, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We are concerned to learn about the delivery issue. I will contact you to discuss further. Thanks, Lauren

Rated 5 out of 5 stars

Fantastic prices and exceptional…

Fantastic prices and exceptional delivery, cannot fault and supplies were great for my student teaching time. Will be ordering from in the future

December 2, 2025
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're so happy to hear you found our prices fantastic and our delivery exceptional! We appreciate your kind words and look forward to your future orders.

Rated 1 out of 5 stars

I have not received my order.

I have not received my order.
I paid for next day delivery, this should have been yesterday but still not arrived.

June 19, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We are very sorry your order hasn't arrived as expected. I have contacted you directly to resolve this. Thanks, Lauren

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