Always love the products, great quality and look great. Only reason for 4 stars was due to delivery issues. Which is a third party but would expect a high end brand to use a more trust worthy deli... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One piece of our parcel arrived damaged, but customer service were quick to offer a full replacement, at great speed. Just what we needed being on a tight deadline. Quality of the products top notch :... See more
Company replied
No issues with the website/purchasing/delivery. The actually products, however, were quite disappointing. Flat packed pieces were packaged well, but the MDF has an extremely thin layer of paint. As... See more
Company replied
Wake up everyone - beautifully made, very reasonably priced toys that will bring joy for many years to come. £15 for a gorgeous breakfast set complete with a toaster that pops up - absolute bargain... See more
Company replied
Company details
- Children's Furniture Store
- Baby Store
- Bed Shop
- Childrens Home
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Great Little Trading Company (GLTC) is an award-winning, British business founded by two parents in 1996 to provide genuinely useful products which young families really need. Here at GLTC we design and produce a unique collection of high-quality wooden toys, furniture, and storage ideas for families. Our aim is to help parents create happy, comfortable homes for their children, and to help children learn and blossom through fun, imaginative play. We rigorously test everything we design for safe use by children and we only sell what is beautiful, purposeful, and long-lasting. Check out our full product range at gltc.co.uk
Contact info
32a Albion Street, WF10 1EN, Castleford, United Kingdom
- info@greatlittletrading.co.uk
- www.gltc.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to assemble play house
Easy to assemble, description of product was a true resemblance of the little house once erected. Our 3year old granddaughter is very happy with her little house.
September 3, 2025
Reply from Great Little Trading Co.
Hello
Thank you so much for your lovely feedback!
We're thrilled to hear your granddaughter is enjoying her little house, it’s always wonderful to know our products bring joy to little ones.
We’re also glad you found it easy to assemble and that the product matched your expectations. Your kind words mean a lot to us!
Warm regards,
GLTC
Fantastic customer service
I had a few issues with delivery and the courier, but the customer service — in particular Sally — was excellent. She was on the ball throughout, keeping me updated when I couldn’t get information from the courier, and really went above and beyond to resolve things quickly. Her prompt responses and helpful approach put me at ease and reassured me that I was being looked after.
I’ve always loved the products, and I’m very happy they arrived. Thank you again for the fantastic customer service!
August 29, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello RG
Thank you so much for your kind words!
We're really sorry to hear there were issues with the courier, but we're absolutely delighted that Sally was able to support you through it and make the experience a positive one in the end.
We’ll be sure to pass on your lovely feedback to her, she’ll be thrilled to know she made a difference! It’s always our goal to combine great products with caring customer service, and we’re so pleased that came through.
Thanks again for your continued support, we’re so glad you’re happy with your bunk bed and your experience with us!
Warmest wishes,
GLTC
No idea when or how my order is coming.
I ordered a cube storage unit on August 23rd. I ordered with GLTC as I've done so before and they've been excellent and no issues and their quality is good. I expected the same from the shopping experience.
However I then got several emails saying 'are you still interested'? After I'd already bought the item. And 'follow us on Instagram'.
On August 26th I got an ambiguous email saying 'your item is on is way' with a tracking number but no details on where to track the order. No detail on when I might expect it.
I'm then directed to sign into an app called 'shop' to track the parcel - this app apparently needs full access to my Gmail. So I've not consented to that.
There is no phone number for GLTC which is so poor for a company selling premium goods.
I'm going to be away for a couple of days so need to check that my order isn't going to end up being on my doorstep.
I emailed them and was told I have a 'ticket' to be assisted within 48 hours. A phone call to a person would have been much nicer.
After a great experience a couple of years ago, this all seems like a really poor show and not at all user or parent-friendly.
August 28, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Katie
Thank you for taking the time to share your experience, and we’re really sorry to hear that your recent order didn’t meet the high standards you’ve come to expect from us.
We completely understand your frustration, especially when communication feels unclear and support isn’t easily accessible. The confusion around tracking and the reliance on third-party apps is something we’re actively reviewing to make the process more transparent and user-friendly. Your feedback is incredibly valuable in helping us improve.
We’re also sorry that you weren’t able to speak to someone directly, we know how reassuring that can be, especially when you're trying to ensure a delivery doesn’t go astray.
Thank you again for your past support and for highlighting these issues. We hope to earn back your trust and provide a smoother experience next time.
Warm regards,
GLTC
Fantastic customer service and after care
I needed some replacement parts for a piece of furniture I had purchased. Some parts had been lost in a house move. Their customer service team could not have been more helpful or efficient. They went above and beyond to help and made everything so simple. Thank you.
August 13, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Mrs Johnson
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you so smoothly. Moving house can be stressful enough, so we're glad we could make the process of replacing your furniture parts as easy as possible. Your appreciation means a lot to us, and we’re always here if you need anything in the future.
Kind regards
GLTC
Exactly what I was looking for
This was exactly what I was looking for and my son loves it. Great quality product, really easy to follow assembly instructions and quick delivery. I was reluctant to purchase it at first as I thought it was a bit expensive but I’m glad I did - no regrets at all. I will definitely buy from Great Little Trading Co again.
August 4, 2025
Reply from Great Little Trading Co.
Hello Kate
Thank you so much for your wonderful review!
We're thrilled to hear that the product was just what you were looking for, and even better that your son loves it too!
It’s great to know the quality, clear instructions, and speedy delivery made the experience worthwhile. We completely understand the hesitation around price, so we're especially glad to hear you feel it was worth it. We look forward to welcoming you back to Great Little Trading Co again soon!
Kind regards
GLTC
Very pleased with the service received…
Very pleased with the service received and the quality of the product. Granddaughter delighted with her new cabin bed so five stars all round.
August 12, 2025
Reply from Great Little Trading Co.
Hello Jean
Thank you for the lovely feedback!
We're so pleased to hear you were happy with both the service and the product quality. It’s wonderful that your granddaughter is delighted with her new cabin bed, those smiles make it all worthwhile!
Five stars from you means the world to us. Thanks again for choosing Great Little Trading Co!
Kind regards
GLTC
Very quick delivery and everything was…
Very quick delivery and everything was well-packaged to protect it in transit
August 1, 2025
Reply from Great Little Trading Co.
Hello Ruth
Thanks so much for your review!
We're glad to hear your order arrived quickly and safely. We take great care in packaging to ensure everything reaches you in perfect condition, so it’s great to know that came through. We hope you enjoy your purchase!
Kind regards
GLTC
Nice items but horrible smell
Nice items but got a bookshelf/toy storage unit for my toddler and noticed after a couple of nights how terrible it smells. Feel really bad that he’s been sleeping at night breathing this in. I’ve removed it from his room now. Is this furniture safe or toxic?
August 4, 2025
Unprompted review
Reply from Great Little Trading Co.
Dear Justine
Thank you for your feedback — I’m glad to hear you liked the design of the storage unit, but I’m very sorry to learn about the unpleasant smell and your concerns about safety. Your child’s wellbeing is incredibly important, and I completely understand how worrying this must be.
Our furniture is manufactured in compliance with strict safety standards, and we do not use toxic materials. However, some items — especially those made from MDF or particleboard — may emit a temporary odour due to packaging or factory finishes. This is known as “off-gassing” and is common with new furniture. It typically dissipates within a few days when aired out in a well-ventilated space.
That said, we take your concern seriously. If the smell persists or seems unusually strong, we’d be happy to rectify this for you.
Please contact our customer service team at info@greatlittletrading.co.uk
Kind regards
GLTC
Excellent customer service
Ordered a little cat cart for my granddaughter, which arrived promptly. Unfortunately the ink where her name had been printed had smeared down the side and wouldn’t come off. Contacted the company and they sent another (perfect) one within a few days. Nice product and excellent customer service - I will definitely be buying from them again.
July 25, 2025
Unprompted review
Reply from Great Little Trading Co.
Dear Suzannah
Thank you so much for your thoughtful feedback — we’re delighted to hear your granddaughter’s cat cart arrived promptly and that the replacement was just right!
We’re sorry again for the initial printing issue, but we’re glad we could resolve it quickly for you. It means a lot to us that you were happy with both the product and our service, and we truly appreciate your kind words and continued support.
We look forward to helping you find more special gifts in the future!
Warmest wishes,
GLTC
Fantastic customer service
Fantastic customer service - I ordered a shelf for my baby's bedroom a few months ago, having had the same shelf in my toddler's bedroom for several years, and only realised after the returns window had passed that it didn't fit in their room. Customer services were so helpful and allowed me to return this item. I've made several orders from GLTC in the past and would not hesitate to recommend them.
July 17, 2025
Unprompted review
Reply from Great Little Trading Co.
Dear Beth
Thank you so much for your kind words, we’re thrilled to hear that our customer service team could help with your return, even outside the usual window. We always aim to be as flexible and supportive as possible, especially when it comes to creating comfortable spaces for little ones.
It’s wonderful to know you’ve been a loyal GLTC customer over the years, we truly appreciate your continued trust and recommendation. We look forward to helping you with many more beautiful additions to your home.
Warm regards,
GLTC
Not Received
Ordered the Wooden Walker Fox 07/07/2025 and still waiting for delivery. Paid £31.45 including delivery, the money was debited from my bank account the same day as the order, but unable to email them as it bounces back.
Where is my order?
July 23, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi there!
We're really sorry to hear about the problems you've had with your order. I can see we've sent out a replacement for you, and it has be delivered.
Thank you for your patience, and we truly apologize for any inconvenience this may have caused. If there's anything else we can help with, please feel free to reach out.
Warm regards,
Gltc
info@greatlittletrading.co.uk
Contact me!!!
Contact me!!!
Ordered cube storage furniture and storage baskets on 23 June 2025 and still have not received the items.
I have emailed several times (to the correct email address) to find out where my order is and no one is responding. It makes no sense that there is no other way to contact the company, hence being forced to leave this review!
Order number 072443072.
Please call me and leave a number to call you back on if I miss you.
If not received by 25 July I will need to contact trading standards because I can’t even request a refund if you’re not picking up my emails.
July 20, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi there,
We sincerely apologize for the issues you've encountered with your order. After reviewing your case, I can confirm that XDP has marked your order as a return.
Please respond to the email we previously sent you, so we can resolve this matter as quickly as possible.
Once again, we apologize for any inconvenience this may have caused.
Kind regards,
GLTC
info@greatlittletrading.co.uk
Purchased a wooden ice-cream stand for…
Purchased a wooden ice-cream stand for my little girl, within a day the scoop had come apart. Another thing is that the ice creams have no way of staying on, so just fall off when playing with them. I would have thought it could have been either magnetic or velco’d. For the price, I’m not sure the quality is worth it.
July 19, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Kate,
I’m truly sorry to hear that your order is damaged. I understand how disappointing this must be for you. If you could kindly send us an image of the damage to info@greatlittletrading.co.uk, we will do our best to resolve this issue for you as quickly as possible. Your satisfaction is important to us.
Warm regards,
Gltc
info@greatlittletrading.co.uk
Still waiting delivery of a cubed…
Updated review: Item has now arrived and is fab!
Initial review: Still waiting delivery of a cubed storage unit. The first tracking number I received showed no progress at all. I contacted GLTC and Sally has provided me a new tracking number. XDP are so incredibly SLOW. I am still hoping to receive the item but all XDP say is "we've got it" no estimated delivery date or anything.
This must be a reasonably new contract for GLTC using XDP because I've had a similar unit delivered in the past, not using XDP and there were no issues before. I have spent A LOT of money at GLTC but once this item is delivered (if it will be) I am not using them again. GLTC if you read this, you should escalate higher up the chain.
July 8, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi there,
I’m really sorry to hear about the challenges you’ve experienced with your delivery. I understand how frustrating that can be. After looking into it, I'm pleased to see that your order has now been delivered. We sincerely apologize for any inconvenience the delays caused by XDP may have brought you.
Please let us know if there is anything else we can help you with.
Kind regards,
Gltc
info@greatlittletrading.co.uk
I contacted GLTC on the off chance they…
I contacted GLTC on the off chance they could help me with some spare hinges I needed after buying a wardrobe second hand or at least point me in the right direction of exactly what I was looking for.
Sally replied to my email only a couple of hours later when it says it can take up to 48 on the site- I was immediately impressed. Further to that Sally then went above and beyond to supply me with the parts I needed no issue for a small fee plus delivery. I am so so pleased with the service it’s incredible, especially as I brought second hand as well! Thanks so much Sally you are a credit to your company.
Further to that the furniture is absolutely superb quality- absolutely solid - the only reason I needed hinges was because they were damaged by the previous owner . I’m just so so pleased
July 18, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Sarah,
Thank you so much for leaving us a fantastic review! We’re so happy to hear that Sally was able to help you out quickly. We can’t wait to welcome you back for another shopping experience soon!
Warm regards,
GLTC
info@greatlittletrading.co.uk
Outstanding quality
Fell upon this website whilst looking for items to decorate my grand daughters room. There was no much choice I had to control myself as I would of ordered everything ! Chose my items and today all of the items were delivered. Firstly excellent packing, then some of the items needed assembling, however this was all very easy and the quality of everything was fabulous.
Great good quality items and all look amazing, I have recommended you to my daughter in law.
Thank you to the team at Great Little Trading Co.
July 17, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi, thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you are pleased with your purchases. Your recommendation means a lot to us, and we appreciate your support. If there's anything else we can do to enhance your experience, please let us know!
Kind regards,
GLTC
info@greatlittletrading.co.uk
My order arrived promptly with good…
My order arrived promptly with good tracking. I had one item I no longer required that I returned. Although it wasn’t processed immediately, I contacted customer services who were on the case straight away and processed the refund the same day. Great service and I’m really pleased with our Alba modular units.
July 17, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Sarah,
Thank you for taking the time to leave us a wonderful review. We are thrilled that we were able to resolve your issue quickly. We hope you come back and shop with us soon.
Kind regards,
Gltc
info@greatlittletrading.co.uk
Terrible communication and service!
I ordered a storage container and baskets for my children's toys on the 3rd of July. I received an email on the 6th of July saying that my order would be with me in a few days, the money has been taken from my account but I still haven't received it! I've emailed GLT and haven't had any response. For such an expensive company as mentioned by other customers the communication and delivery service is terrible!
July 3, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Rebecca
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the delay with your order and the lack of communication you've encountered. I have checked out our inbox in great depth and I am unable to find any correspondence from you from the email address on your order. Can I please check you have been sending your emails to - info@greatlittletrading.co.uk.
Having said this I can advise you your order is Scheduled for Delivery Today - between : 2:40pm to 4:40pm
Thank you again for your patience
Kind regards
GLTC
I ordered a personalised jewellery box…
I ordered a personalised jewellery box for my great niece baptism, good quality, well made,
Good communication with seller
Very happy
Thank you
July 15, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Jayne
Thank you so much for your kind words!
We're absolutely delighted to hear that you were happy with the personalised jewellery box for your great niece’s baptism. It means a lot to us to know that you were pleased with the quality and our communication throughout.
Wishing your great niece a beautiful and memorable baptism day, and we hope the jewellery box becomes a cherished keepsake for years to come.
Kind regards
GLTC
Delivery service is not good and no…
Delivery service is not good and no telephone number to contact anyone at GTLC. I asked to be told when delivery is happening / to arrange it but only got an email on the day of delivery and then got told the bed was delivered even though there was no one at the property and delivery included installation. All i have is an email address to follow this up with.
July 14, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Disappointedmum,
I hope you’re doing well!
I wanted to reach out regarding your recent order and let you know that our customer service advisor has been working hard to keep in touch with you. I see that your bed hasn’t been delivered yet as suggested. This part of your order is a specialised delivery, it does require a booking with you in advance. No delivery will take place until it has been agreed with you. I can see our advisor has explained this process on multiple occasions.
I also noticed that you’re away until the end of the month, and that’s no problem at all! We’re more than happy to hold orders until customers are ready to receive them. Unfortunately, since we weren’t informed of your plans, part of your order was dispatched to our logistics partner, and they left some items at your property while you were away. We take full responsibility for ensuring that orders are not left unattended, especially for your elderly mother to deal with.
We’re currently looking into this situation to make sure we handle it better in the future. Thank you for your patience, and please feel free to reach out if you have any questions or need further assistance!
Kind regards
GLTC
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