Glue Store Reviews 58

Package was sent and requested to sign on delivery. Package was left without delivery. Now it’s missing because I was away for a week. Glue don’t care and will not refund or send out new order. Money wasted.

This store should not be allowed to operate. I purchased shoes online from them and after 3 business days the time they told me to wait I waited and heard nothing from them so I had to contact myself and they told me that it hadn't been processed so I then wanted a refund and they had simply denied and this money/shoes was urgent for my sons birthday gift

Selling products they don’t have, three times this has happened. Still haven’t received another item I ordered and haven’t heard from them. I won’t be doing this again

Terrible; they sell stock in a completely dishonest way. After purchasing an item and waiting a few days I never heard back about my order, so I had to give them a call to find out how it was progressing. After I called they cancelled my order, but they don't tell me why or send me an email until I called them and asked them about it. Additionally had to wait an hour in queue before speaking with them. Also their website's messenger service is horrible, which is incapable of providing any assistance or answers.

Totally Untrustworthy Company. My first two orders with them were cancelled, as they sold me stock that they never had. Their systems are set up to take your money, make you wait days then send you a refund notice which takes another 5 days to get. A fraudulent system that totally wastes your time and money. 💯 Unprofessional company who does not put the customer first. Avoid Avoid Avoid !!

Bought a Christmas Gift for my brother. They cancelled and refunded my order due to it being sold out and gave me a $20 voucher that u can’t only spend on full priced items - what is the point..

ordered some shoes as christmas gift for my mum, 2 weeks later they still havent shipped my order or given any updates whatosever!
then i reviece an email titled "update to your order!" yay finally! "your order is out of stock but oh but hey heres a 20 dollar coupon that you can only use on full priced items (excluding nike or other big brands)" now i dont have a gift for my mother and have to find something when everything is out of stock right before christmas! customer service seems completely automated and no help at all from them, DO NOT BUY FROM HERE!

Quick delivery, but cust service to my questions was delayed. Overall i would shop again - pretty impressive

Where is my order??? What's with this customer service????

Tried reaching out to customer service multiple times and no response, ordered over 2 weeks ago now and yet to receive an update.. total scam

One star because I can't give less!
Your customer service is absolutely terrible! I've already sent an email asking you to let me know if this order is coming. Would you mind giving me an answer? I'd like to have my money back ASAP if the order has been cancelled for some reason. This is the second order I put through online and the first time you made a mistake on the size, so I never got to have what I ordered, now this. Seriously, I am astonished by the level of service you have towards your customers.

I bought a 200 dollar voucher December 2022. It didn’t work and no one would help. In-store they said I had to ask for help online. Online team told me the issue could only be sorted out in-store. My daughter was devastated. I will never shop with Glue again nor will my family .

Kind regards,
Claire Gillis

Purchased an item which turned out being out of stock. It wasn't until I chased up the order that they advised it was out of stock and a refund will be processed. Refund not processed and its been almost 2 weeks since the start of my enquiries. They have the WORST customer service and I wouldn't recommend buying from them online or trying to communicate with them electronically. I will not be buying a thing from them again!

I rarely write reviews and generally have quite a lot of patience but ...

Placed a store-to-door order being advised that product would arrive in 5 business days.

It's been over 2 weeks now and after multiple chats via live chat/phone to the store of a status update, I was falsely told someone would contact me with a status update on 3 different occasions.

I understand there's delays that happen outside of the stores control, but ignoring stakeholders and not keeping them informed of said delays is the best way to sink your business.

Burn in hell, Glue store.

I wish I had read these reviews before parting with my money.. DO NOT ORDER FROM THESE MUPPETS, ITS A SCAM, YOU DONT RECIEVE YOU ORDER... 277 bucks wasted. I have reported them to consumer standards and afterpay

Do not order from this website!!!!

They will process your payment, email an order confirmation then NOTHING!!! Disgusting how they think they can rip people off!

Bought online nearly 3 weeks ago and it still hasn't arrived. Live chat customer service is terrible and when you email them they NEVER respond

NOBODY answers the phone also LOL

Emailed about my order still haven’t heard back from them. my last order was sent to the wrong person had to wait 3 weeks for order to arrive. Never shipping with them again.

Such a scam! Ordered a week ago and received no confirmation. Emailed the store and no response for days now. Absolutely appalling and not to mention, illegal. Hope glue store NZ have a good lawyer.

Wish I had checked these reviews before I ordered. The prices all looked too good to be true. Clicked on a sponsored ad that was showing a sale. Made an order - and waited... and waited. No update of shipping. I contacted Glue store on their website after a week of no update (Website said shipping was 3 days from purchase)
They said that for some reason my order had not been "pushed" - no explanation as to why.

Today I received an email saying that none of my items were actually in stock and the website wasn't updated and refunded me. No communication before this.

If I hadn't inquired about my order - what would've happened?

Real poor effort - I will not be ordering from them again