Glyn Hopkin Group Reviews 1,080

Colchester BYD Matthew and team
Amazing experience when purchasing our new car

Visited Glyn Hopkin Mill Hill to view an MG IM5 advertised as ex-demo for sale. Confirmed details over several emails and arrived to find one of their staff (Simon Bray?) had taken it for a trip to East Anglia that morning. The only reason this is a 2 star review and not 1 star was how apologetic the embarrassed sales rep was.

Oh my, where to begin!!

Collected my HS PHEV (74 plate with approximately 10,000 miles on the clock) on Thursday 15th January, purchased for just under £24000. I received a call from the Sales Manager the day before to check that I was still coming down from Norfolk (2 hour drive) as arranged

On the 15th I arrived at dealer at 11.00 am and presented myself to the salesman who was de as ling with the transaction. After a brief discussion the salesman disappeared to arrange the paperwork. After a 30 minute wait he returned to advise that they were having difficulty finding the V5 document. A further 30 minutes passed and just as they were about to pop into town to obtain a V62 document, required if you need a new replacement V5, they finally found it.

15 minutes into drive home an orange (cruise control malfunction) light appears in driver display. I pulled over and restarted the car. Warning light disappeared. I put this to a temporary glitch and hoped it was a one off. Arrived home and warning light came on again. This time it remained on for a number of days and none of the cruise control functions worked. To compound this various other car functions stopped working (park control radar, welcome home lights, wireless phone charging). By now I had lost all confidence in the car which I believe was not checked properly prior to sale. As such, and and under the umbrella of the 2015 consumer rights act, i contacted the dealership within 30 days and rejected the car as unfit for purpose and requested full refund and also requested that Glyn Hopkin collect car once refund was paid. A lack of response ensued which left me no alternative but to issue a claim through the county court. Prior to this I instructed my solicitor to write to them to try and obtain a response. All I received was standard response probably draw from ChatGBT! Just before potentially going to court they eventually agreed to pay the full refund and the court fees (£1200). They collected car a few days later

This was a torturous process with a total lack of service and communication. I stopped driving the car on the 9th February and only received refund into my account on the 31st March. Nearly 8 weeks without a car when it should have all been sorted out in a couple of weeks.

If buying from this dealer ensure that you are given a full multi point inspection report on ALL car functions and make sure everything is in full working order. If you have any issues call Sales Manager in first instance. If no response within a reasonable timeframe look up MG franchise director or MD of Glyn Hopkin and email or call them

It really is a case of appalling customer service from a dealership that have not got a clue! Bottom line is that you should steer clear of them

This is the most frustrating and underwhelming car purchases I have ever made. Non-existent communication, and multiple requests for standard information were not responded to. Either the sales team are overworked/short staffed/badly managed or not managed at all.

Either way, it does not fill me with confidence that the after-sales will be any better. Perhaps it’s not the fault of the young guys on the shop floor, they obviously need proper training, which should come from above.

After going through the paperwork post-delivery I found the Service book was not stamped, the cars service reset was not done, there was no receipt for final payment proving that I ever purchased the car, or the illusive used car warranty, and despite being assured that the car has Apple CarPlay I have found out it does not and the cost to have this installed is £342+VAT at a Volvo dealership.

A really disappointing experience for a big-ticket item, after my test drive experience my trust in the ability of the staff to make this buying experience a pleasure soon ebbed away. Whilst I appreciate the delivery of the car on sales chaps’ day off, this can’t be good for long-term staff morale.

There doesn’t seem to be a delivery promise/process that gives peace of mind to the customer, forcing me to make multiple update calls with vague responses. Surely, it should be the other way around in this age of simple communication.

Put down a £99 deposit to hold a car which I didn't proceed with. I had to chase up the refund via email/phone and online 6 times or more and took over 3 weeks.

Great experience with Glyn Hopkins looking for a car for my son . William the sales man and manager Jason very helpful and patient . Really liked dealing with them and would recommended them .William in particular is good at follow ups and detail and I really appreciated that ! Thank you William J and Thank you Jason

My worst experience with Glyn Hopkin Nissan North London. Booked test drive at 14:30, came at the time. Only 1 person in showroom, no attention to client. Asked me few questions, told to wait as he went to speak to managers, and after he disappeared. In 5 minutes I found that he is outside the building just talking with random people.... As the the results I came back home without test drive, and without any information......

After leaving countless Messages and waiting for some Renault main dealers to phone me back, which never happened.
I got on a chat box with Glyn Hopkin, after asking for my van details and what parts I was after.
A really helpful Jack from the St Albans branch called me within minutes about the parts I was after, this was on Wednesday, he called me friday morning to say the parts were in.shame all parts departments don't have someone as helpful.

Our MG4 was booked in for a minor service and first MOT to continue the warranty as the car had been purchased at this Bedford branch of Glyn Hopkin.On arrival at 8am the keys were handed over to Kirsty with an agreement for collection around 3pm.
A call was received at around 10.30 asking for permission to share my insurance details
as my car had been damaged by another
customer?
I said I would be there in half an hour to look
at the damage before agreeing to anything.
When my wife and I arrived the bodywork
was already being worked on without my
consent with what was described as a 'smart repair '.
I was reassured the repair would be unnoticeable and the cost would be covered by the dealer as the 'customer'
had left the premises and refused to cover the cost of the repair.
I enquired if the car would be needed for longer,but was assured all work would be completed the same day which seemed
to me to be rushing with the additional repair to the bodywork now underway.
I called the dealer at 4.30 to enquire as to
progress,as was told 'the car is on the ramp having the MOT and will be ready in 15 minutes'.
My wife and I made our way in to the dealer
and were presented with the bill and asked to pay at that point with no mention of the
car being damaged.
I commented that I had already seen the
repair on my way in and was not happy with
the standard of work.
I pointed out the various issues with the
repair,and was told by Kirsty the 'accident'
was not there fault,and was costing the dealer £800.
I enquired why the phantom customer was not being held liable for the costs?and was
told this would not be possible
Kirsty then advised the bill for the service and MOT would be waived and a bodywork
shop appointment would be forthcoming.
I offered to leave the car with the dealer but was told to take the car as the appointment would not be for some time.
All in all,a very stressful and poorly handled
experience so far,which leaves us with a car
not in the pristine condition it was dropped
off in and to add insult to injury an invoice requesting payment for the service and MOT has been emailed to me first thing this
morning!
J.Jeffers

I am writing this to warn others about a deeply distressing experience with Glyn Hopkin. During a test drive involving one of their vehicles, I was involved in a collision caused by their driver. Despite having clear right-of-way, the test driver failed to brake or avoid the accident, despite speeding and using their horn.
Most shocking was the conduct of the Glyn Hopkin Sales Manager present in the vehicle. While my husband (a passenger) was being subjected to verbal and physical harassment by the driver and her husband, the Sales Manager did absolutely nothing to intervene or de-escalate the situation. He completely failed in his duty of care, choosing instead to focus solely on taking photos and collecting my details while the assault on my husband continued.
Furthermore, I was later informed the driver had a disability that may have affected her reaction time. It is negligent for a dealership to allow a test drive without ensuring the driver can safely operate the vehicle and protect other road users. This lack of professional accountability and total disregard for safety is unacceptable. Avoid this dealership.
Date of experience: 21.03.2026

I bought my new MG from the Buckhurst Hill branch. They had a good selection and Jamie was very attentive, he searched through the available stock to find the exact model/colour in wanted. I had two test drives once the car arrived and was very happy with the car and the service.

I have had jukes for last 15 years been customer of Glyn Hopkins St Albans since then and also ,my husband for several years now on his second Qashqai St Albans now has rude sales staff including being ignored and watching one chew gum with his mouth wide open if going to speak to service department who are always helpful. I had previously spoken to manager about the attitude of their sales team. I also received a very curt almost rude message from one of the sales team there who heard I was looking to possibly change my car
Decided need a bigger car so went to Watford as didn’t want to give undeserved business to St Albans we spoke to Anne who is fairly new but very pleasant and always tries to be helpful although she and sh@ck the manager not great at responding to messages left.by central phone system .
Purchased a Qashqai tekna + 15 months old and 7450 milesfinance/ part exchange . There have been nothing but problems including delay on day in picking it up as rear passenger door was stuck . Dashboard camera not fitted correctly twice( now resolved) after given conflicting information by various staff
The information screen is damaged we are still awaiting replacement. Unable to make phone calls as microphone does not work , Bluetooth does not connect and many other problems mostly all connected to information system
Service department have no Idea what is wrong with car,constantly being fobbed off .seems car spends more time in garage there than being driven by myself everyone trying to pass the buck to another team service/ sales/ customer complaints/ nissan uk who incidentally seem to be based in Barcelona , car has been booked in twice for us not to be told parts were not in stock before we went.car has been in approx 5 times since we purchased recar on 1st February
Also both forecourts are horrendous cramped and difficult to manoeuvre.st Albans before they moved to tiny area across the road was always easy to access and all staff then delightful to deal with however has really changed for the worst
Very disappointed with Glyn Hopkins the car was not fit. for purpose and we are now going down the legal route for refund /exchange. i used to be very loyal to Glyn Hopkins and nissan . All I want is a car I can enjoy driving and works as it should
I would not recommend Glyn Hopkins at all any more .

Extremely poor customer service at Kia East London Glyn Hopkin

My Kia Xceed was reversed into a wall while it was at the dealership for a service in January this year. Luckily, the dashcams were rolling so when I called Kia and showed them, they had no choice but to own up. I had to take the vehicle back to have the damage assessed, and then back once again for the actual repair. Kia said they could not provide a courtesy car, even though it was with them for over 24 hours.

To make matters worse, when I collected the car after the bumper repair, I got home to find the boot wouldn't open. I have an automatic opening boot, and found when I got home I looked at the rear dashcam footage and they've forcefully closed the boot, meaning I couldn't get it to open or close properly.

I raised this again with them and they said I'd need to bring the vehicle back, again. After some arguing, they agreed to collect the vehicle and repair the boot.

Whats crazy is, their website quotes about their 'Customer Service Pledge', but yet they won't provide a free service for me in this instance because 'they told me the vehicle was ready'. So even though they damaged my vehicle twice, they're wiggling out of following through on their customer service promise.

While the car was in for the bumper repair (for the damage they caused), they polished a small door ding and are claiming this is more than adequate compensation for all of the hassle they've caused.

They offered to cover the cost of my public transport to and from the dealership for the bumper repairs, but only as a discount on a future paid service (as if I'd willingly pay to take my car back there).

I've raised with Glyn Hopkin Head Office, but they are now ignoring me.

TLDR - I won't ever be buying or servicing my vehicle at this dealership ever again.

Professionalism with the bonus of a smile. Second time visiting and second test drive and have already ordered. Mesut is a bonus to the company who is patient and very knowledgeable in his field. Thank you

Jason Hurrell helped make our choice very easy. We were well looked after. Got a great deal. We never felt under pressure, and we were given plenty of time. Everything was fully explained. Great service, beginning to end.

St Albans branch
I visited the showroom as it was time to purchase a new 26 registration Qashqui. As normal the showroom was clean and well suited for customers with refreshments and loos. Although the show room is a bit tight in space, it’s still easy to navigate, I still prefer the previous showroom which was across the road. I’ve been a customer for new cars and annual services since about 2010.

Abdul introduced himself and offered to help, he was professional, friendly and had great knowledge about the latest model. This made it so easy to chose and arrange the order for the perfect vehicle we wanted.

After the order was made, Abdul went through the whole process and ensured that we understood the full process. We had also part exchanged our previous car back to Glyn Hopkins.

Deliver day arrived and the gleaming car was waiting at the exact time. Handover was undertaken and not rushed.

A couple of days later Abdul called just to make sure all was fine and if any questions. I can’t fault the overall service, as usual its been tip top for me.

Over the past two weeks I have attempted multiple times to contact Glyn Hopkin MG St Albans regarding a parts enquiry.

I was initially told I would receive a callback — this never happened.

Since then:
   •   Multiple calls to both sales and parts departments went unanswered
   •   Calls rang for extended periods (up to 10 minutes)
   •   I was incorrectly transferred to another branch (Romford), who confirmed it was an error

I then attended the dealership in person after seeing it advertised as open, only to find it closed and unreachable by phone. This is misleading and caused unnecessary travel and wasted time.

When I returned to raise a complaint in person, the situation escalated further. A staff member named Jackie, who later identified herself as deputy manager, was dismissive and confrontational. She stated she could “guarantee she wouldn’t help me” and behaved in an unprofessional manner during the interaction.

When the manager became involved, although he apologised, he attempted to undermine my account by suggesting the staff member had a different version and that he had known her for years. He also refused to log the complaint directly and told me to complete it online instead.

Overall, this experience reflects:
   •   Poor communication and lack of basic service access
   •   Misleading opening hours
   •   Internal disorganisation
   •   Unacceptable staff conduct

I am now escalating this matter beyond the dealership.

We purchased an “approved used” MG ZS EV from Glyn Hopkin (Mill Hill) in March 2026, expecting a vehicle that met basic quality and safety standards.

Unfortunately, shortly after collection, we identified multiple serious issues. These included a charging fault that made the vehicle unusable, as well as visible mould and contamination inside the vehicle interior.

Due to these concerns, we exercised our short-term right to reject the vehicle under the Consumer Rights Act 2015.

However, rather than addressing the rejection and refund, the dealership’s focus has been on arranging inspection and potential repair. This is despite the nature of the issues and the fact that the problems were present at, or immediately after, collection.

This situation has caused significant disruption to our family, particularly as we rely on a safe and reliable vehicle for our young children.

The matter has now been escalated to MG Motor UK and Santander Consumer Finance, and is currently under formal review.

We hope this can be resolved fairly and promptly, and that future customers receive vehicles that meet the standards expected under an “approved used” scheme.

We will update this review once the matter is concluded.

I see I am not the only person to complain about the service at Glyn Hopkin Mill Hill. The story is too long to put here, but to precis what happened: i have a 2,200 mile Nissan Leaf (electric) and the battery was flat. The RAC came and said it needed a new battery. He would have changed it but I was under warranty. He said it was a 10 minute job. It took them from lunchtime Tuesday until Thursday morning. No apology and too much more interim agravation to list here.

Nathan made the process streamline and fully engaging and professional, great deal on my part exchange and an exceptional new car, very happy with Nathan and Nissan Chelmsford, first class experience. Thanks