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November 1, 2025
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3.4
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Itens pagos perdidos e suporte parado há quase dois meses
Comprei itens digitais no servidor Ragnarok Online LATAM no dia 30/09 — itens diretos, sem aleatoriedade, pagos com moeda real (JoyCoins).
Por conta de um problema no NPC responsável, os itens simplesmente não foram entregues.
Pouco depois, foi publicado um aviso dizendo que o problema havia sido resolvido. Confiando nisso, como qualquer consumidor faria, utilizei novamente o NPC — e foi exatamente nesse momento que os itens pagos foram consumidos e desapareceram.
Abri o ticket #73685 no mesmo dia. Desde então, passaram-se 58 dias sem solução, sem prazo, sem retorno objetivo e sem qualquer proposta de compensação. O ticket permanece apenas como “Pendente”, mesmo com atualizações minhas ao longo das semanas.
O caso não envolve lootbox, não envolve sorte, não envolve tentativa de abuso: trata-se simplesmente de produtos digitais pagos que não foram entregues.
Para um serviço que cobra por itens e microtransações, a falta de resposta por quase dois meses é algo que nenhum consumidor deveria enfrentar. Continuo aguardando a devolução dos itens pagos ou o reembolso correspondente.
September 30, 2025
Unprompted review
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