Go-Etna Excursions Reviews 

2,459
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praised the guides for their extensive knowledge, friendly demeanor, and attentiveness, ensuring everyone felt safe and engaged throughout their tours. Many people highlighted the excellent organization, detailed communication, and timely pick-ups, with comfortable vehicles contributing to a smooth and unforgettable user experience. However, some customers noted that tours could be very crowded, leading to long queues and uncomfortable waiting times, especially for transport. A few others felt tours sometimes did not meet expectations, with some not reaching the main crater or finding views less impressive than anticipated.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising guides for their exceptional knowledge... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and knowledge of... See more

Location

Customers had positive experiences with the location, describing it as a memorable and incredible part of... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as great and... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their experiences as a highlight of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Star attraction were your guides. Knowledgeable and always attentive. We were lucky to have Sergheiy. Vehicles were clean, well maintained, spacious and comfortable. This was one of our highlights of... See more

Rated 5 out of 5 stars

Great adventure. Detailed communication leading up to the tour, help with clothing etc if required, small group, full of information about Etna and the evolution of the area. We did not stick to a tra... See more

Rated 5 out of 5 stars

Would recommend trip for introduction to Mama Etna. Had a great guide, Alberto who was really friendly & helpful & knowledgeable. He knew the area as he is a local & was happy to share his experiences... See more

Rated 5 out of 5 stars

We thoroughly enjoyed our half-day tour of Mt Etna. Our driver, Salvo, and tour guide, Marco, were very informative and fun. We were in a van with 8 people total, which made the whole experience eve... See more


Company details

  1. Tour Operator
  2. Helicopter Tour Agency
  3. Sightseeing Tour Agency
  4. Tour Agency

About Go-Etna Excursions

Written by the company

Go-Etna - Etna Tour

Go-Etna - The Company

Since 2009 we have made it our business to make sure that visitors of our beautiful island Sicily have the most pleasant stay. Quality and professionalism are our top values. Go-Etna is a fully-authorised tour operator (Licence D.D.S. N ° 3451S7), which meets all required legal standards. Our task is to offer the perfect service for each client, to meet even the most challenging, individual requirements, offering targeted solutions and leaving no question about Sicily unanswered. The satisfaction of our customers is our greatest concern and we hope that our tours will become the highlight of your holiday in Sicily.


We picked the Go-Etna’s 4x4 Tour. Magnificent views of the volcano, and the Sicilian coastline. Definitely worth doing!
Go-Etna on Forbes



Team Go-Etna

Go-Etna Staff

Our multilingual guides (English, German, Italian, Spanish, French etc.) have become a real trademark of Go-Etna. Who could bring a foreign country closer to you than a local? Getting to know the place by taking a “look behind the scenes” – we have been following this principle for years. Beside the classical highlights, our guides will show you the authentic Sicily from their perspective.

The GO-ETNA team and our partners have the ability to meet all our customers requirements of all our customers, thanks to our multilingual experienced staff, a well-equipped fully licenced vehicle fleet and technical material.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,459)

295 reviews in the last 12 months

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Rated 1 out of 5 stars

Change of date based on fake weather…

Change of date based on fake weather forecast to match their own convenience with a change of route without any notice in a tour initially hired to mount etna (3000 meters) and changed to the north side of the mountain.
No refund available when realizing the actual changes to the plan.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning scenery

Stunning scenery, a very memorable and exhilarating experience. Shame that the weather closed in and we couldn’t reach the top of the crater. However the guide was always professional and safe with a peppering of humour even when conditions became tough. Fantastic hike.

October 23, 2025
Rated 1 out of 5 stars

We had booked a full day tour leaving…

We had booked a full day tour leaving from our hotel in Taormina and they put the wrong address in the reservation so we missed the tour. Since we were not familiar with the area when I saw my hotel name I didn’t look closely to see 3 lines down it said Catania and not Taormina. No refund or compensation of any kind offered. I am a travel agent and have booked tours through many companies including Get your guide and Viator and have never had this happen before.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Mount Etna trip

Matteo and Sergei collected us on time. They were very pleasant and informative and we had a great time exploring mount etna, going down caves and tasting local produce. Highly recommended.

October 22, 2025
Rated 4 out of 5 stars

Great informative Mount Etna experience

We had an amazing day on this Mount Etna tour. Pick-up was prompt and the small air-conditioned vehicle was actually better than the advertised 4x4 for the heat. Our guide Marco was excellent — friendly, knowledgeable and happy to answer questions.

The lava caves were fun (though involve steep steps), and the hike to the viewpoint was challenging for some but absolutely worth it for the stunning views when the weather’s clear. Lunch in a lovely forest cabin was good value, but we were seated away from other English speakers which felt a bit isolating. We also had to swap buses with a Dutch-speaking group for the return journey, which added to that feeling.

The final stop at Alcantara Gorge was great to see, but be prepared for lots of steps unless you pay extra for the lift.

Overall, a long but rewarding day out — we’d definitely recommend it if you’re up for some walking and adventure!

October 23, 2025
Rated 5 out of 5 stars

A great day

Well, we were unable to see the craters at top due to inclement weather. Our guides made the experience still very interesting and worth going. Their knowledge of the volcano was fantastic. We were served a meal for lunch, which was delicious and we had ample time to take in all sights. Bring a warm jacket.

October 23, 2025
Rated 5 out of 5 stars

brilliant trip

We had a brilliant half-day trip. The tour guides were knowledgeable, friendly and considerate, and we learned so much! Our group comprised a range of ages and all were accommodated thoughtfully. A riveting "lava tube" visit, spectacular views on a beautiful clear day and all our questions answered. Marco, Alberto and Massimo were a pleasure to meet.
Highly recommend

October 9, 2025
Rated 5 out of 5 stars

Great experience

Our visit to Mount Etna was absolutely incredible! From start to finish, everything was perfectly organized. Matteo, our guide, was passionate and knowledgeable, and he gave us wonderful insight into the local culture. Many thanks to Fortunato for driving us up there. If you’re visiting Sicily, don’t miss this experience!

October 17, 2025

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