Go-Optic Reviews 

2,817
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers had a great experience with this company. Customers frequently praise the extensive selection of frames and lenses, often finding unique items not available elsewhere. Many people appreciate the straightforward and easy ordering process, making it simple to find and purchase what they need. Reviewers also note the fair pricing, with many receiving their perfectly finished products quickly. However, some customers were not happy with customer service, describing interactions as rude and unhelpful. A few other people also felt that processing and delivery times were unusually long, or received incorrect products, frames different from what was pictured, or glasses with lenses that fell out or did not fit properly.

What people talk about most

Product

Clients share ambiguous opinions on product quality and authenticity. Many reviewers praise the wide... See more

Order

Customers had ambiguous experiences with order, with many reviewers finding the ordering process to be fast,... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and dismissive responses,... See more

Website

People report ambiguous experiences with the website, with some finding it easy to navigate and order, and... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the reasonable and fair pricing of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

What is great about this purchase is that I have found a company that has replacement frames available for one of my original prescriptions. I am always having "accidents" with my glasses. Thank you!

Rated 4 out of 5 stars

So far so good, easy experience ordering lenses. Lost a star because I haven’t found any instructions for sending in my frames.

Rated 5 out of 5 stars

Great selection of prescription frames from a lot of different brands. I needed smaller frames (lens diameter 46 to 49) and they had more to choose from than any other sites I looked through. Th... See more


Company details

  1. Glasses Store
  2. Clothing Store
  3. Contact Lenses Supplier
  4. Sunglasses Store

Information provided by various external sources

Buy and Save up to 60% on Discount Designer Eyewear Eyeglasses Sunglasses Eye Glasses Contact Lenses Prescription Lenses


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(2,817)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The "survey" conducted by Bizrate - do not take it

After the order, the "survey" conducted by Bizrate offers a potential $100 reward. Completing the survey you end up eligible for the $100 reward. This actually is choosing 4 magazines ($100 value) for trial subscriptions with a mandatory charge of $2 per item. Also one cannot just leave the site selecting continue without choosing at least one magazine, should you decide not to participate by selecting any magazines. I vacated the site anyway somewhat perturbed. Also from the email you've provided, you will now be consistently billed until you find a way to cancel.

September 17, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Emergency situation solved

I’m located in the arctic where there is no optic services. I was basically in an emergency situation to find a specific frame to fit my existing lenses into. I found what I was looking for at Go-Optic! Thanks!

September 3, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Long turn around times, deceptive language, slow customer service response.

ENOUGH! This retailer needs to be reported to an official government office, anyone know where to report a business that does deceptive practices? There are over ten pages of the same complaints, enough already. They have a very limited amount of styles on hand. Most of their stock has to be obtained from the manufacturer. It is not explained at the time of purchase that it takes two weeks or more for the frames to arrive at their location, so they can manufacture them and send them to you, which can take up to another week and a half if you go with their FREE shipping option, which is snail mail. You could be waiting a month plus for your order. What's worse, they are not straightforward about any of it and they dance around with their answers when you ask for clarification and they never... pick up their phones, you're forced to chat with a Bot and the live agents just say "read the policy", but when you open the link they send, it's all very confusing how they explain their shipping and turn around times, it's just not clearly stated - you're so excited you're getting a good deal, the site looks legit, but the red flags show up quickly. After a ton of back and forth and them being evasive about a processing timeline, I just cancelled my order after two weeks of waiting because they've yet not received the frame from the maker - they're saying Friday, maybe. 1-5 days my butt - any info on how to report these practices let me know? They must give timelines in language that is clear. They're probably cash poor and depend on us prepaying so they can stock their invetory. They kept a percentage - which is wrong, they were dishonest - they need to be investigated.

August 24, 2024
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Santana glasses

Happy to have found the exact Carlos Santana glasses that I bought from Eyeglass World 4yrs ago. Not easy to find.

August 4, 2024
Unprompted review
Rated 1 out of 5 stars

Worst online sales experience

Worst online sales experience. Customer Service gave me faulty information and direction when I was placing my order. As a consequence the glasses that arrived were not what I had ordered. Despite their error they would not give a refund for the lenses, and charged me a 15% restocking fee for the frames. Through multiple emails in which I documented how both their website and customer service had given me wrong/in adequate information, they updated instructions on the website and updated instructions to customer service employees. Clearly an admission they were at fault. But still gave me only a partial refund.

July 30, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

great service order DA1FA44

great service , fast order , lowest prices , I will update my review once my prescription will be in my hands and will be checked by my optometrist . Order DA1FA44

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

Don't believe their website

Don't believe their website. They don't have the inventory or stock the products they display. You order products they say are in stock, they collect your personal information(credit card + prescription), accept your order, and then cancel the order because they don't have the product in stock. It's a big waste of your time and feels like a scam.

July 17, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look