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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, helpful, and knowledgeable approach, often going the extra mile to assist with queries and provide advice. People frequently highlight the extensive range of products, competitive pricing, and the high quality of the food and treats. The ordering process is generally described as straightforward, and the delivery service is often noted for its speed and efficiency, with products arriving well-packaged and frozen. However, some customers have expressed dissatisfaction with issues related to delivery, specifically mentioning instances of partially defrosted food upon arrival, and in some cases, a foul smell indicating spoilage. A few people also noted concerns about increased delivery charges and a lack of dispatch notifications. There were also isolated reports of incorrect product substitutions and some customers reported issues with product suitability.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the extensive range of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the top-notch quality of the raw food,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering, quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Go Raw for years now. Im lucky to have 2 local stores, both of which carry a vast variety of makes and proteins/flavours, treats, supplements and various other goods. Staff are alway... See more

Company replied

Rated 5 out of 5 stars

Great communication, always call if they don’t have something in stock for delivery and will suggest something else if you need help. Super knowledgeable and extremely reliable! I just wish they’d bri... See more

Rated 5 out of 5 stars

I have been been ordering from Go Raw since my two Cane Corso hounds were puppies. There has been so far, no problems regarding delivery or freshness. Extremely well packaged and labelled as l live in... See more

Rated 5 out of 5 stars

I've been buying from Go Raw for over a year now, I buy different combinations of their Raw treat range, that both of my dogs really love. Plus Adam and the team from Go Raw are very helpful and... See more


Company details

  1. Pet Supply Store

Written by the company

Raw food specialist superstores based in South Wales delivering to all UK areas, low prices and top quality raw dog food delivered to your door.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

132 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Great service, we have been ordering from here for a long time now and never had any issues. The dogs seem happy with their food and treats! Even when I had forgot to change my address the team were great at resolving the issue for me.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Shame about the plastic wrapThis is the only food my dog will eat

This is the only food my dog will eat, she is not food driven at all and on top of that she has so many allergies so as you can imagine getting the weight up on her is really difficult and being a German shepherd she needs it. My only criticism is that there is now plastic wrapping on the blocks of meat. Having no wrap to deal with is what attracted me to this company

*** have emailed you John ***

August 19, 2025
Unprompted review
Go Raw logo

Reply from Go Raw

Hi Donna
Thank you :-)
If you pop me an email let's see if I can find some sort of solution for you.
John

Hi Donna we are gutted to lose a star :-( can I look into this for you. Could you email me john@go-raw.co.uk so I can look into what youre buying from us. Unfortunately most manufacturers use plastic packing but some of it is recyclable
Southcliffe breeder blocks used to be unwrapped but I believe their choice to wrap them was forced on them by Defra and not a choice they made voluntarily unfortunately. If you drop me an email I'm happy to try to provide a resolution for you and get my 1 star back :-)

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Rated 5 out of 5 stars

I have been using go raw since my dogs…

I have been using go raw since my dogs were 12 weeks old they are 4 and 2 now. I have never ever been let down when it comes to delivery or collection always have what I need and there is a wide variety of raw food even if my usual stuff isn't available. Keep doing what you do best and I look forward to seeing you next month. Dan.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Great communication, always call if they don’t have something in stock for delivery and will suggest something else if you need help. Super knowledgeable and extremely reliable! I just wish they’d bring back the 1.3kg own brand completes as it was so convenient, but they do have loads of variety at all price points. I’ve looked at almost every provider in the UK and these are the best value for money without compromising on quality.

September 3, 2025
Unprompted review
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Rated 5 out of 5 stars

So simple

Easy ordering, quick delivery of raw dogfood, what more can be said? Will definitely be ordering again

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Always recommended

Always polite, friendly, and prompt whenever I order, and if they run out of a flavour of raw food, they are willing to discuss what's best for the animal and substitute accordingly. The frozen food is always packed well and food stays frozen for a few hours after delivery. Such a lovely company to deal with

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service - best food I’ve found to give my dog
- consistancy through out

August 20, 2025
Unprompted review
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Rated 5 out of 5 stars

A very happy customer!

A regular customer for the last few years, I have always found their range of brands and competitive prices excellent. I often use their free delivery service for convenience, but like to pop into my local Newport branch where the staff are extremely friendly and helpful. Added to this, their customer service is second to none - I always get a phone call if something I have ordered is not in stock, so that I can choose which substitutes I prefer.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Paw-sitively the Best Raw Food Shop!

Go Raw is the only place I shop for my dogs’ raw food, and for good reason. The range of choice is incredible there’s always plenty of variety to keep my dogs happy and healthy. The prices are excellent, with great offers available, and the quality is consistently top-notch.

What really makes them stand out is the team. The staff are amazing always friendly, knowledgeable, and willing to go the extra mile to help with advice or recommendations.

I wouldn’t go anywhere else for raw food. Highly recommend to any dog owner looking for quality, choice, and brilliant service. 🐾

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

My go-to raw feeding place!

I’ve always used GoRaw, never failed to disappoint me! My two border collies finish every single meal and love a healthy raw diet! The staff in store are super friendly too.

September 2, 2025
Unprompted review

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