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GoAuto Insurance Company Reviews 

68
•
TrustScore 4.5 out of 5

4.7

Vehicles & Transportation
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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally polite, patient, and thorough when explaining policy details. People deeply appreciate the outstanding customer service and personalized attention received from representatives during all their interactions. Consumers note that the service is remarkably quick and efficient, making account management, renewals, and payments simple. Reviewers highlight affordable rates alongside a smooth user experience that leaves them completely satisfied with the outcomes. Many individuals express that they would gladly return and recommend these services to family members.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the professional, patient, and... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were professional,... See more

Service

Reviewers highlight positive aspects of service, frequently expressing satisfaction with the fast... See more

User experience

Customers consistently note positive experiences with user experience, highlighting fast assistance and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the best insurance agent that I've ever had. He took the time out to explain everything to me, things I've never known in my own contract. I have to recertify next month and who do you think I w... See more

Rated 5 out of 5 stars

I wanted to speak on 1 individual named Jerry Square. Mr. Square was very professional and patient even though I was very irritated. This young man needs recognition for his work. He'll be the reason... See more

Rated 5 out of 5 stars

My name is Felicia James my experience at goAuto was great! The agent Lakesha Sims was great! Mrs.Lakesha took her time and went over everything with me. She didn’t stop until I understood everything.... See more

Rated 5 out of 5 stars

What made my experience great was agent, Rita. She was my first contact with the company on May 16th. I was in need of changing my insurance effective immediately and she was patient, attentive an... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Go Auto is a low cost auto insurance provider made to fit your needs. Give us a call, go online or stop in at any of our convenient locations today!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

68 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(68)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Go Auto with Lakesha

Mrs. Lakesha Sim’s was a true delight. I was expecting a boring experience but I was so comfortable with her. It was a real personalized transaction and she didn’t rush me around. Left out with a much better rate as well.

July 28, 2026
Unprompted review
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Rated 5 out of 5 stars

My name is Felicia James my experience…

My name is Felicia James my experience at goAuto was great! The agent Lakesha Sims was great! Mrs.Lakesha took her time and went over everything with me. She didn’t stop until I understood everything. She’s the best! And the New Orleans East location is the best one I have ever been to. It’s always clean and has a feeling of being home! The agent Lakesha Sims is top notch in my books! So if anyone is in the market to buy insurance please go to the New Orleans east location and make sure you ask to be seen by Lakesha Sims!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Lakesha 5 star agent

Lakesha, my agent, was exceptionally polite and very helpful. If I encountered anything I didn't understand, she made sure to explain everything thoroughly from beginning to end. She truly was a delight with a wonderful attitude.

July 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Love Y’all 💋

Thank God for Go Auto. Everytime I’m serviced I typically get all of my questions answered and problems resolved SWIFTLY. Thanks for the simple and efficient process to getting a quote in under 5 minutes….and COVERED with AFFORDABLE policy’s and many options according to what I’m able to pay as a SINGLE MOTHER in AMERICA . Love yall. ❤️

July 29, 2026
Unprompted review
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