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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and helpfulness, making the tours enjoyable and informative. People particularly appreciate the insights provided by the captains about Copenhagen's history and landmarks. Many found the boats to be clean, comfortable, and well-maintained, contributing to a pleasant holiday experience. However, some customers experienced issues with the service and product. There were instances where people found the steering of the boats difficult, and some felt that their concerns about boat functionality were not adequately addressed by management. Additionally, a few reviewers were dissatisfied with the company's policy regarding ponchos during unexpected rain, feeling the charges were excessive.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Location

Customers consistently note positive experiences with location. Many reviewers highlight the opportunity to... See more

Holidays

Clients share positive opinions on holidays. Many reviewers had a lovely time on their tours, praising the... See more

Service

Reviewers mention ambiguous feedback about service. Some customers found the service good, clear, and... See more

Product

Consumers find the product experience to be ambiguous. Many reviewers praise the electric boats, noting they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice trip with a very good captain. Sha was good to inform about the history of Københagen

Company replied

Rated 5 out of 5 stars

We really enjoyed our Harbour Tour (1h)! The boat was nice and clean, and pretty new. Fully electric so also environmental-friendly. The captain was very friendly and he told us many curiosity on C... See more

Company replied

Rated 5 out of 5 stars

Great harbour tour with a friendly and knowledgeable captain (Julian) who told us loads of interesting & funny facts about the city. This was our first full day in Copenhagen and it gave us a great in... See more

Company replied

Rated 5 out of 5 stars

The service was good, everything was clear and understandable. The instructions were also clear. We asked for blankets in case we get cold, they were given with no questions asked. So, we had 2.5 hour... See more


Company details

  1. Boating Club
  2. Amusement Ride Supplier
  3. Boat Accessories Store

Written by the company

GoBoat er sat i verden for at give unikke helhedsoplevelser og uforglemmelige minder på vandet. Vi ønsker at åbne vandet op og gøre det tilgængeligt for alle. Ideen er opstået ud fra en fascination af det maritime univers og ikke mindst udsprunget af den glæde og frihed, som tiden på vandet skaber. Vi brænder for at levere trygge, komfortable og æstetiske rammer og et højt serviceniveau baseret på empati, der gør, at du altid vil føle dig velkommen og godt behandlet.


Contact info

4.2

Great

TrustScore 4 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great experience far from the big…

Great experience far from the big tourist boats. Very friendly and competent captain gave us a lot of information.
Warm seats, blankets and even a warm coffee on board. Great experience! Thanks a lot.

October 29, 2025
Unprompted review
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Rated 5 out of 5 stars

So fun!

So fun!! The boat was excellent - preparation and explanation so good - it was such a lovely time! We had such a good time and enjoyed every minute of our time. We would definitely recommend this as a beautiful way to picnic on the water.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great value, more personal experience!

I loved that it was a smaller boat with only a few passengers and the captain, it made it a more personal experience where we could ask the captain many questions.

They also provided blankets, which was much needed and very appreciated.

I'd recommend GoBoat to anyone looking for a boat tour in Copenhagen!

September 12, 2025
Unprompted review
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Reply from GoBoat

Thank you for the 5-star review, Bethany! We’re so glad you enjoyed the more personal atmosphere on board and had the chance to connect with the captain. It’s great to hear the blankets came in handy too. We truly appreciate your recommendation and hope to welcome you back on the canals again soon!

Rated 5 out of 5 stars

We had our boat in the middle ofbthe…

We had our boat in the middle ofbthe rain and it was an amazing experience also the captain she was really nice and definitly recommend for people to use them

September 14, 2025
Unprompted review
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Reply from GoBoat

Thank you for the 5-star review, Khaled! We’re so happy to hear that even with the rain you had an amazing time on the water. It’s wonderful that your captain made the experience so enjoyable. We really appreciate your recommendation and hope to see you again for another adventure—sunshine or rain!

Rated 5 out of 5 stars

supernice staff very lovely experience

September 9, 2025
Unprompted review
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Reply from GoBoat

Thank you so much for your 5-star review! We’re delighted to hear you had such a lovely experience and that our staff made a great impression. We hope to welcome you back on the water again soon!

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Rated 5 out of 5 stars

Excellent experience

Throughly enjoyable experience with friendly, helpful staff who were very knowledgeable about the area. The weather was glorious and the other passengers were lovely. We had a great time and would definitely recommend.

September 4, 2025
Unprompted review
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Reply from GoBoat

Thank you for sharing your excellent review! We’re so glad you had such a wonderful time on the water and enjoyed both the company of our crew and fellow passengers. It’s great that the weather added to the experience as well. We truly appreciate your recommendation and hope to welcome you back again soon!

Rated 5 out of 5 stars

Great experience

We were on the guided Tour, it was great.

August 28, 2025
Unprompted review
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Reply from GoBoat

Thank you so much for the 5 stars, Anja! We’re really glad to hear you enjoyed the guided tour – it’s a wonderful way to experience the city from the water. We hope to welcome you back on another trip soon.

Team GoBoat

Rated 5 out of 5 stars

Great Copenhagen boat trip

It was great to be in a small group, which made the trip feel very personal and friendly, and our excellent guide took us all round Copenhagen harbour and told us everything we might need/want to know about the city. And there were even blankets on board!

August 25, 2025
Unprompted review
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Reply from GoBoat

Thank you so much for the 5 stars, A. Chapman! We’re delighted to hear that the small group setting made your trip feel personal and friendly. It’s wonderful that you enjoyed the insights from our guide and the little comforts like blankets on board. We hope to see you back on the water again soon.

Team GoBoat

Rated 5 out of 5 stars

We had a lovely time on our tour

We had a lovely time on our tour!
Was a great fit for our party of 8, including kids and seniors. Would recommend to anyone visiting Copenhagen!

August 6, 2025
Unprompted review
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Reply from GoBoat

Thank you so much for the 5 stars, Cindy! We’re so happy to hear that your tour was a great fit for your whole group – from kids to seniors. It’s wonderful that you all had a lovely time together, and we truly appreciate your recommendation to future visitors in Copenhagen.

Team GoBoat

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Rated 4 out of 5 stars

Nice trip with a very good captain

Nice trip with a very good captain. Sha was good to inform about the history of Københagen

August 23, 2025
Unprompted review
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Reply from GoBoat

Thank you for the 4 stars, Anders! We’re really glad to hear you enjoyed your trip and that Sha made it memorable with her stories about Copenhagen’s history. We’ll keep working to make the experience even better, and we hope to welcome you back on board again.

Team GoBoat

Rated 5 out of 5 stars

Great e-boat tour!

Great harbour tour with a friendly and knowledgeable captain (Julian) who told us loads of interesting & funny facts about the city. This was our first full day in Copenhagen and it gave us a great insight on where we might want to go for the rest of our trip. Boats are environmentally friendly and quiet, with no horrid fumes. The hour flew by - thank you!

August 16, 2025
Unprompted review
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Reply from GoBoat

We’re so happy to hear your harbour tour got your Copenhagen trip off to such a great start, Steph – and thank you for the 5 stars! Julian will be delighted to know his stories and fun facts made the experience extra memorable. We’re also glad you enjoyed the quiet, eco-friendly boats. The hour really does fly by on the water!

Team GoBoat

Rated 5 out of 5 stars

Great e-boat tour!

We really enjoyed our Harbour Tour (1h)! The boat was nice and clean, and pretty new. Fully electric so also environmental-friendly.
The captain was very friendly and he told us many curiosity on Copenhagen buildings and their stories.
If you booked some picnic drinks/food, remind them at the check-in counter.
You'll love the experience:)

August 18, 2025
Unprompted review
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Reply from GoBoat

So glad to hear you enjoyed the Harbour Tour, Marika – and thank you for the 5 stars! It’s wonderful that you found the boat clean, comfortable, and eco-friendly, and that your captain’s stories brought the city to life. Great tip about the picnic too – it really makes the experience special. We’d love to welcome you back on board another time.

Team GoBoat

Rated 5 out of 5 stars

Amazing family experience

This boat tour was fantastic. It was relaxing, well organized and informative. We traveled with our 3 young children (ages 1, 3, and 5) and they have life jackets for them to wear that fit. Our captain, Jullian, was so great and accommodating. He was informative and very pleasant.

Check in was as easy as arrive, let them know you’re there, and they put you on a boat.

The electric boats were nice as there was no exhaust or fumes. The engine was quiet, and the boat barely rocked at all during the tour.

I would highly recommend this to anyone wanting to get a relatively quick, broad view of Copenhagen from the water.

Would do it again!

August 16, 2025
Unprompted review
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Reply from GoBoat

Nathaniel, we’re thrilled to read your review – thank you for the 5 stars! It’s wonderful that your whole family, including your little ones, had such a relaxing and enjoyable experience. We’ll be sure to pass your kind words on to Jullian, who will be glad to know he made the tour extra special. We’re so happy the quiet, eco-friendly boats gave you a smooth and pleasant trip. We’d love to welcome you back on the water anytime.

Team GoBoat

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Rated 5 out of 5 stars

We made a guided one hour tour and it…

We made a guided one hour tour and it was so nice, informative and the driver was really sweet, thanks for this adventure ☺️

August 11, 2025
Unprompted review
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Reply from GoBoat

We’re delighted to hear you enjoyed your guided one-hour tour, Katano – and thank you for the 5 stars! It’s wonderful that you found the trip both informative and enjoyable, and that our captain made the experience extra pleasant. We’d love to welcome you back for another adventure on the water.

Team GoBoat

Rated 1 out of 5 stars

Horrible experience

Horrible experience. We were a group of three adults and three small children. We have never steered such a boat but were told, no previous experience needed. After a short intro, they also mentioned that in the case of emergency or accident we should call them. When we started to drive the boat, it was already hard to steer it at all in the right direction. We tried to steer in a small canal as suggested in the route plan. However it was extremely difficult and after 20 min we gave up and went back. All in all it was a very scary experience. In the end, we managed to get back somehow. Upon arrival one of the workers entered the boat to help us park the boat. She said she wasn't sure if the boat had a problem because it felt weird when steering. A second girl came to help too but told me she thought everything was ok with the engine. She also said we should leave the boat and talk to the manager about the experience. Well, there was no understanding whatsoever. When we said that we had only used 30 min of the 60 min booked due to the trouble of steering, the manager just shrugged his shoulders, telling us there was nothing he could do. He just told us, we should have called them - which we didn't do since it wasn't an emergency. It was really disappointing a) because we were looking forward to a nice experience, which it unfortunately was not b) we paid 85€ for a scary 30 min drive where we just hoped not to have some kind of accident with small kids on the boat c) because the staff was not helpful or friendly at all: first admitting the boat feels weird when steering and then shrugging their shoulders and telling us there was nothing they could do. So, if you have never done this before and you have kids with you, not recommended at all. Big disappointment!

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience, would go again

Our captain Julian made sure we knew all the important infos during our tour and has lots of fun tid bits to tell as well! He's a great tour guide and we had a really great time. 10/10 highly recommend!
Make sure to bring you rain coat, you never know!

August 1, 2025
Unprompted review

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