Gogoprint Singapore Reviews 

675
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and speedy delivery services, often noting their efficiency and how quickly items arrive. Many people also highlight the excellent quality of the printed products and the overall professional service. Reviewers appreciate the responsive communication, the ease of using the online platform, and the thorough artwork checks, making the entire process smooth and reliable. However, some customers also noted issues with delivery, experiencing delays or failed attempts even when paying for faster shipment. A few other people also felt that communication was not always prompt, mentioning slow responses or unresponsiveness to inquiries.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy and fast delivery... See more

Service

Consumers find service to be positive, with many reviewers highlighting the friendly, responsive, and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Product

Customers had positive experiences with product, praising the good print quality and reasonable timeframe... See more

Response time

People report positive experiences with response times, noting quick and effective assistance even outside of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use order platform with many designs to choose from and easy upload option. After-sales and production team response was fast and efficient, and the progress of order fulfillment is updated i... See more

Rated 5 out of 5 stars

My original artwork was not good enough for a good print. Gogoprint support team guided me the basic requirement and helped me correct it, I am very happy with the printed result.

Rated 5 out of 5 stars

Bulk ordered postcards. Fast delivery, cheap rates, good quality prints and smooth navigation through their online system! Thank you Gogoprint!

Rated 5 out of 5 stars

I love this totally self service platform which has a great variety of offerings and can all be submitted online. The service is fast, punctual and cost effective.


Company details

  1. Digital Printing Service

Information provided by various external sources

Conveniently Print High Quality Business Cards, Flyers and more Online ✓ Low Prices ✓ Free and Fast Delivery across Singapore ✓ Outstanding Customer Service


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

675 reviews

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No recent history of asking for reviews

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4.7

All reviews

(675)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Great print quality and smooth order/delivery process

First time customer. Great print quality, our client loved the end product when they received it as part of our event.
Order and delivery process was smooth.
The (free) proof reading check is useful and can help correct errors not seen at the design stage.
Customer service was at hand and supportive with queries. We had several types of stickers being printed at the same time and had to correct and re-upload a batch because of some errors on our end. Gogoprint called me to verify the final product and update on estimated time of delivery.
Great experience overall!

March 14, 2024
Unprompted review
Rated 1 out of 5 stars

Awful customer service and artwork team

UPDATE
After reading my review online, they accepted to compensate me so I decided to give them another chance. What a mistake!

This was just a simple repeat order but again the same nonsense from the artwork team.

First they accused me of not uploading the artwork while the artwork was clearly in their system. I sent a screenshot but they never apologised for their lie.

Then they took the initiative to cut out some of the artwork for no reason. I rejected the proof, sent several emails including the proof for the previous job they had done but they insisted on not following the requirements of the previous jobs (and my instructions) and resent the same proof I had already rejected.

Several days, emails, calls and whatsapp later, they still are refusing to issue a proof in compliance with first job I am repeating.

Again, instead of doing their job, the customer service is lying to cover their mistakes rather than apologising and doing the job.

---

Very poor customer service and disapppointing artwork job

I hadn't ordered anything from them for over a year due to several communication/customer service issues in the past. I tried again with a very simple, straightforward job: printing round stickers. Somehow, the artwork team managed to mess it up: after sitting on the job for several days, they insisted on placing the die-cut line inside the logo rather than on the border, cutting out a few mm of the logo for no reason at all. I replied saying that they had to rectify as I wanted them to print the entire logo without cutting out any of it (which seems pretty obvious for a round sticker), but they just resent the exact same artwork.

I called them to insist that they rectify the job, and the customer service staff spent 5 minutes insisting that they were right and I was wrong. I thought her job was to listen, apologize and rectify but clearly that wasn't her interpretation. She was so rude that she even hang up on me.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient, got my cards within 5 days even with the cheapest option. Quality of cards are very good also

February 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Delightful

This is my first time making a name card for myself and I’m very impressed by their speedy delivery, quality and price. Orders took less than a week to reach my home. Super friendly graphic designer Xin Yi also assisted with designing my name card. All in all, I would definitely recommend Gogoprint to my friends and families and will absolutely continue using them in the future!

February 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Great customer service and printing

I had some delivery delay due to my own negligence in checking their printing proof emails, and the customer service staff responded very quickly and was helpful with what I had to do. Everything was settled quickly and smoothly in a day or two.

December 26, 2023
Unprompted review
Rated 5 out of 5 stars

Superb Performance

Delivery was fast upon order confirmation. Customer service did a great job in reviewing artwork and recommending amendments. Great quality work.

January 15, 2024
Unprompted review
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