HighLevel Reviews 

15,250
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable during onboarding and complex technical issues. Consumers note that customer service representatives consistently provide prompt, clear, and effective solutions to keep projects moving forward smoothly. People appreciate the dedicated support team guiding them through every step of the process. However, some people mentioned issues with response times and unresolved support tickets. Reviewers experienced frustrating delays when waiting for follow-ups or getting assistance with urgent requests. A few individuals noted that certain inquiries were left unanswered for multiple days without proper resolution.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are exceptionally helpful,... See more

User experience

Customers had positive experiences with user experience, frequently highlighting helpful support agents who... See more

Service

Consumers find service to be positive, highlighting prompt response times, speed, and helpful support agents... See more

Response time

Clients share positive opinions on response time, frequently expressing satisfaction with the prompt replies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Macy was an absolute gem today! She took care of all my concerns effortlessly and made the whole process super smooth. She maintained a wonderfully friendly and warm tone throughout, and left me 100%... See more

Company replied

Rated 5 out of 5 stars

Outstanding support, handled with real urgency I had an existing ticket that was time-sensitive, and Abhishek Bajpai took it on from the moment I reached out. He clearly understood how urgent t... See more

Company replied

Rated 5 out of 5 stars

Nehmat is who made my experience informative and exciting . She has a passion for this system. I appreciate Nehmat's patients with my interruptions and questions . While I do not fully understand the... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(15,250)

3,667 reviews in the last 12 months

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Nitesh

Rated 5 out of 5 stars

I was helped by Nitesh this evening and…

I was helped by Nitesh this evening and he was AMAZING! I needed assistance with my chatbot on my business site and he assisted graciously and was extremely professional!!

February 26, 2025
Unprompted review
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Reply from HighLevel

Shanna, thanks for your kind words! We’re always happy to help whenever you need us.

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Rated 5 out of 5 stars

Nitesh was excellent

Nitesh was excellent! Very patient and helpful. I hope i get him the next time I need help.

February 25, 2025
Unprompted review
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Reply from HighLevel

Erik, we appreciate your trust in our team! It’s always great to hear positive feedback from clients like you.

Rated 5 out of 5 stars

I was very please with the instruction…

I was very please with the instruction and support from Nitesh of the GOHighlevel team, he was very well spoken and clear with the explanation also very professional and definitely know his stuff.
Thank you Nitesh and GoHigh level team

February 25, 2025
Unprompted review
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Reply from HighLevel

Carlos, thanks for sharing your experience! We’re always here if you need further support.

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Rated 5 out of 5 stars

Nitesh has been tremendously helpful

Nitesh has been tremendously helpful. Very skillful and knowledgeable! Hope I get him again in the future!

February 22, 2025
Unprompted review
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Reply from HighLevel

Vladimir, your feedback means the world to us! Thank you for your support—we’re always here for you.

Rated 5 out of 5 stars

Nitesh Chandell Absolutely Amazing

Nitesh Chandell, amazing. I appreciate the help. Ill be asking for you from now on. This is a prime example, its not just the product, it's the people.

February 21, 2025
Unprompted review
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Reply from HighLevel

Brooke, your feedback means the world to us! We appreciate your support and look forward to assisting you again.

Rated 5 out of 5 stars

Nitesh has been an absolute pleasure to…

Nitesh has been an absolute pleasure to work with. He’s incredibly patient, takes time to explain everything in detail, and goes above and beyond to set you up for success. Not only did he fix my email setup and get everything organized for my business, but he also guided me on how to best serve my clients using GoHighLevel. I highly recommend both Nitesh and this software to anyone looking to streamline their operations and elevate their client experience.

February 21, 2025
Unprompted review
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Reply from HighLevel

Valentina, we’re grateful for your kind words! Your support keeps us going, and we’re always happy to help.

Rated 5 out of 5 stars

Nitesh

Nitesh -

Excellent =)

Super helpful
Super friendly
Love it

KEEP UP THE GOOD WORKS GUYS !!!!!

February 20, 2025
Unprompted review
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Reply from HighLevel

EthicalAI Team, we’re grateful for your feedback! It’s fantastic to know that you had a great experience, and we’re committed to maintaining the high standards you expect. Thank you for choosing us!

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Rated 5 out of 5 stars

I’ve been in high-stakes professions my…

I’ve been in high-stakes professions my entire career—first as an LAPD officer and Master Instructor, then transitioning into real estate in 1998, where I’ve consistently been a top-producing agent and salesman. I know the value of precision, clarity, and expertise when it comes to learning a new system, and Nitesh delivered on all fronts.

From the very start, he was patient, attentive, and incredibly thorough in explaining the GoHighLevel platform. His ability to break down complex features into actionable steps made the onboarding process smooth and efficient. He took the time to address my specific needs and ensured I had a solid understanding of the system before moving forward.

Nitesh is not just knowledgeable—he genuinely cares about making sure you succeed with the platform. His professionalism, attention to detail, and customer-first approach set him apart. If you're looking for someone who will walk you through GoHighLevel with expertise and patience, I highly recommend working with him.

Thank you, Nitesh, for making this a seamless experience!

February 19, 2025
Unprompted review
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Reply from HighLevel

Connor, we appreciate your support! It’s always wonderful to hear from happy customers, and we’re here to provide the best service possible. Thank you for trusting us!

Rated 5 out of 5 stars

Nitesh should get a raise.

Nitesh helped me on this last call, I have been talking to other gohighlevel agents and it's been like running around in circles, Nitesh was very clear, he answered all my question while guiding me on his shared screen of my account. This has been the first time that I was able to understand how the LC system and Twilio work. Thanks Nitesh.

February 19, 2025
Unprompted review
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Reply from HighLevel

Thank you, Harp! We’re happy to hear that you had a great experience. If you ever need anything, we’re just a message away!

Rated 5 out of 5 stars

Nitesh was more than helpful and…

Nitesh was more than helpful and knowledgeable with ensuring everything was working properly.

February 18, 2025
Unprompted review
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Reply from HighLevel

Your feedback is greatly appreciated, Kyle! We’re always happy to help and ensure a smooth experience. Let us know if we can do anything else!

Rated 5 out of 5 stars

Nitesh was wonderful and solely focused…

Nitesh was wonderful and solely focused on my outcomes as a client, for an onboarding call he quickly identified my objectives, was willing to deviate from structure and personalise the onboarding experience. highly recommended!

February 16, 2025
Unprompted review
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Reply from HighLevel

We’re so grateful for your kind words, Tempest Free Team! Knowing that we could provide the support you needed makes our day. If there’s anything else we can do, don’t hesitate to reach out!

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Rated 5 out of 5 stars

Nitesh was great

Nitesh was great. Patient and thorough. Very good experience.

February 15, 2025
Unprompted review
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Reply from HighLevel

We truly appreciate your feedback, John! Your satisfaction is important to us, and we’re always here to provide the best support possible. Let us know if we can help with anything else!

Rated 5 out of 5 stars

Nitesh is awesome!!!!!

Nitesh was absolutely awesome in helping me get started on the solution. He really took the time necessary to listen well and understand my specific challenges.

February 14, 2025
Unprompted review
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Reply from HighLevel

We truly appreciate your feedback, Steve! Your experience with our team means a lot to us, and we’re always here to support you in any way we can. Let us know if we can help further!

Rated 5 out of 5 stars

Nitesh Was extremely helpful on helping…

Nitesh Was extremely helpful on helping me resolve my issues. He was precise and friendly and it was a 5 Star experience. Thank you GHL and Nitesh!

February 14, 2025
Unprompted review
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Reply from HighLevel

Your review means the world to us, Roxy! It’s always our goal to provide the best support possible, and we’re so glad we could meet your expectations. We’re here for you anytime you need assistance!

Rated 5 out of 5 stars

Had a great account set up with Nitesh

Had a great account set up with Nitesh, everything went smoothly and he was very clear with what to do/steps to take.

February 14, 2025
Unprompted review
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Reply from HighLevel

Thank you, Nestor! We’re thrilled to hear that you had a great experience with our team. If you ever need further support, we’re just a message away!

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Rated 5 out of 5 stars

Nitesh did a great job.

February 14, 2025
Unprompted review
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Reply from HighLevel

Thank you, Jack! Your positive experience with our support team means the world to us. We’re always here if you need anything else!

Rated 5 out of 5 stars

The onboarding call with Nitesh was…

The onboarding call with Nitesh was excellent. He walked me through the entire process and key settings, making everything clear and easy to understand. His guidance was thorough and helped me get set up efficiently. Great experience overall!

February 14, 2025
Unprompted review
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Reply from HighLevel

We sincerely appreciate your review, Michele! It’s always a pleasure to help, and we’re so happy that you had a great experience. If you ever need anything, we’re just a message away!

Rated 5 out of 5 stars

Nitesh is very knowledgeable and…

Nitesh is very knowledgeable and helpful.

February 13, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for your kind words, Assal! We’re happy to hear that our team could assist you effectively. Let us know how we can help in the future!

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