HighLevel Reviews 

15,272
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable during onboarding and complex technical issues. Consumers note that customer service representatives consistently provide prompt, clear, and effective solutions to keep projects moving forward smoothly. People appreciate the dedicated support team guiding them through every step of the process. However, some people mentioned issues with response times and unresolved support tickets. Reviewers experienced frustrating delays when waiting for follow-ups or getting assistance with urgent requests. A few individuals noted that certain inquiries were left unanswered for multiple days without proper resolution.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are exceptionally helpful,... See more

User experience

Customers had positive experiences with user experience, frequently highlighting helpful support agents who... See more

Service

Consumers find service to be positive, highlighting prompt response times, speed, and helpful support agents... See more

Response time

Clients share positive opinions on response time, frequently expressing satisfaction with the prompt replies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Macy was an absolute gem today! She took care of all my concerns effortlessly and made the whole process super smooth. She maintained a wonderfully friendly and warm tone throughout, and left me 100%... See more

Company replied

Rated 5 out of 5 stars

Outstanding support, handled with real urgency I had an existing ticket that was time-sensitive, and Abhishek Bajpai took it on from the moment I reached out. He clearly understood how urgent t... See more

Company replied

Rated 5 out of 5 stars

Uzma was amazing and quickly put me at ease when my client couldn't access the website. I was concerned about what was causing the issue and how it might affect my client. Uzma promptly invest... See more

Company replied

Rated 5 out of 5 stars

Nehmat is who made my experience informative and exciting . She has a passion for this system. I appreciate Nehmat's patients with my interruptions and questions . While I do not fully understand the... See more


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,272)

3,688 reviews in the last 12 months

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Nitesh

Rated 5 out of 5 stars

Nitesh Was helpful and fast

Nitesh Was helpful and fast. No troubles and he made everything work! LOVE this service!

July 24, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Kim! We're so glad to hear that Nitesh was helpful and quick in resolving everything for you. It's great to know the service is working well and that you're loving the experience. We're here anytime you need us!

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Rated 5 out of 5 stars

Nitesh did a great job in our onboarding review.

Nitesh did a great job in our onboarding call and reviewing our account settings and confirming areas we didn't have configured yet. Definitely appreciate his guidance and demonstration on using the system.

July 24, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Teisha! We're so glad to hear that Nitesh was able to guide you through the onboarding process and help review your account settings thoroughly. We'll be sure to share your appreciation with him!

Rated 5 out of 5 stars

Good and patience do everything I need…

Good and patience do everything I need quickly
Thank You Nitesh..

July 23, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Ana, for your kind words! We’re glad to hear that Nitesh was patient and quick in helping you with everything you needed. We truly appreciate your support!

Rated 5 out of 5 stars

Nitesh provided excellent assistance

Nitesh provided excellent assistance. Answered the specific questions I had and showed me how to do it. One of the best support calls I've ever had.

July 23, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the kind words! We're thrilled to hear Nitesh delivered one of the best support experiences you've had. We'll be sure to pass along your appreciation—glad he could help so effectively!

Rated 5 out of 5 stars

Thanks Nitesh Chandel for helping us on…

Thanks Nitesh Chandel for helping us on Email setups.

July 24, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the kind words! We're glad Nitesh Chandel was able to assist you with your email setups. We’ll be sure to pass along your appreciation to him. We're always here to help—thanks for being a valued part of the GHL community!

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Rated 5 out of 5 stars

Nitesh has been helpful

July 23, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Fady! We're glad to hear Nitesh was helpful. Your feedback means a lot, and we're always here to support you!

Rated 5 out of 5 stars

Nitesh was extraordinary fast

Nitesh was extraordinary fast! The screen background he has really represents him. He help me so fast and efficient that it blow my mind. He deserves a raise!

July 22, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Wow, thank you so much for the kind words! Nitesh will be over the moon to hear this. His speed and dedication really do match that epic screen background! We’re lucky to have him—and even luckier to have awesome customers like you!

Rated 5 out of 5 stars

Nitesh helped me to create an automation

Nitesh helped me to create an automation that was really helpful. He was very smart and came up with a solution that made it work. I'm very happy with Nitesh but also the rest of the team at Go High Level. Great product, great team. If you're in lead gen - it's 100% worth it.

July 12, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks so much, Alex! We’re thrilled Nitesh was able to create a smart solution for you. We're grateful to have you in the HighLevel family!

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Rated 5 out of 5 stars

GREAT SYSTEMS & SUPPORT

I operate a cleaning business and HighLevel makes it all run smooth. Great systems, processes & support. Assisted by Nitesh on my previous call & was able to resolve two issues in one call in a timely fashion. Clear communication & continued to build value in the product.

July 10, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you! We’re excited to know HighLevel is helping your cleaning business run smoothly. It’s great that Nitesh was able to resolve your issues efficiently and build further value for you. We appreciate your recognition of our systems and support team.

Rated 5 out of 5 stars

Nitesh has done my onboard and was…

Nitesh has done my onboard and was really good and clear on information what everything was about. He also showed me where I can contact if I need help in the future with 24/7 hr service.

July 12, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Andrew! We’re glad Nitesh made your onboarding clear and helpful, and pointed you to our 24/7 support. Knowing you feel well-informed and supported gives us great satisfaction.

Rated 5 out of 5 stars

Nitesh from HighLevel is NEXT LEVEL!

Nitesh from HighLevel is NEXT LEVEL!
Awesome to get great support from such a knowledgable team.
Makes the entire experience top notch!

Thank you -

July 10, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Diogenes! We love knowing that Nitesh’s support made your experience top notch. Our knowledgeable team is always here to ensure you succeed.

Rated 5 out of 5 stars

Nitesh was great

Nitesh was great. I received some bad/incorrect information from other customer support reps at GHL and Nitecxh straightened it out

July 10, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks, Alex! Happy Nitesh could clear things up for you. We appreciate you letting us know!

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Rated 5 out of 5 stars

Nitesh helped me setup and guided me…

Nitesh helped me setup and guided me through the different steps on go high level, much appreciated. thanks!

July 10, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for the kind words, Noman! Nitesh is happy to have guided you through setup.

Rated 5 out of 5 stars

Great support call with Nitesh

I had a great chat with Nitesh on the support team! He helped me correct some parts of the funnel that no one else could - AND I learned a great 'ninja-trick' to change the coding too.

July 9, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Pete, thanks for the great review! Nitesh is happy to have helped with your funnel and shared that ninja trick.

Rated 5 out of 5 stars

Nitesh is amazing !

Nitesh is amazing !! he helped me with so much and is very patient. I'm glad I switched from Shopify to GoHighLevel!

July 8, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much, Jordan! We're thrilled to hear that Nitesh provided such excellent support and made your transition from Shopify to GoHighLevel a smooth one. We'll definitely pass along your kind words to him!

Rated 5 out of 5 stars

Thank you Nitesh

Nitesh helped me with many issues I was having with setting up email automation and using the Go High Level API. He was awesome to work with! Thank you!

July 8, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Wesley, thanks for the kind words! Nitesh loved helping you with email automation and the API.

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Rated 5 out of 5 stars

Nitesh is the best

Nitesh is the best! Super helpful and patient. He helped me connect 2 domains to my account for the first time and I am on my way to making my first sites go live. I'm fresh on the trail and he gave me the confidence to use what I learned to continue the process.

June 4, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Ryan, Nitesh appreciates you calling him the best and is excited for your sites to go live!

Rated 5 out of 5 stars

Nitesh was awesome

Nitesh was awesome. Very helpful and walked me through everything step-by-step.

Very patient and instantly knew what he was talking about.

I am grateful.

July 4, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Divine, Nitesh appreciates your gratitude and is happy to guide you step-by-step.

Rated 5 out of 5 stars

Nitesh was great

July 3, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for your feedback, Franco! We’re glad to hear Nitesh was great in assisting you. If you need any more help, feel free to reach out!

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