HighLevel Reviews 

15,272
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable during onboarding and complex technical issues. Consumers note that customer service representatives consistently provide prompt, clear, and effective solutions to keep projects moving forward smoothly. People appreciate the dedicated support team guiding them through every step of the process. However, some people mentioned issues with response times and unresolved support tickets. Reviewers experienced frustrating delays when waiting for follow-ups or getting assistance with urgent requests. A few individuals noted that certain inquiries were left unanswered for multiple days without proper resolution.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are exceptionally helpful,... See more

User experience

Customers had positive experiences with user experience, frequently highlighting helpful support agents who... See more

Service

Consumers find service to be positive, highlighting prompt response times, speed, and helpful support agents... See more

Response time

Clients share positive opinions on response time, frequently expressing satisfaction with the prompt replies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Macy was an absolute gem today! She took care of all my concerns effortlessly and made the whole process super smooth. She maintained a wonderfully friendly and warm tone throughout, and left me 100%... See more

Company replied

Rated 5 out of 5 stars

Outstanding support, handled with real urgency I had an existing ticket that was time-sensitive, and Abhishek Bajpai took it on from the moment I reached out. He clearly understood how urgent t... See more

Company replied

Rated 5 out of 5 stars

Uzma was amazing and quickly put me at ease when my client couldn't access the website. I was concerned about what was causing the issue and how it might affect my client. Uzma promptly invest... See more

Company replied

Rated 5 out of 5 stars

Nehmat is who made my experience informative and exciting . She has a passion for this system. I appreciate Nehmat's patients with my interruptions and questions . While I do not fully understand the... See more


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,272)

3,688 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Nitesh

Rated 5 out of 5 stars

very patient Nitesh took his time and…

very patient Nitesh took his time and explained everything understandable. He solved my problems

June 29, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Yasin! We’re glad to hear that Nitesh was patient and took the time to explain everything clearly while resolving your issues. We’ll be sure to pass along your appreciation to him!

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Rated 5 out of 5 stars

Nitesh - For The WIN!

Jumped on a call with Nitesh and he was able to help me with every issue I ran into with setting up my account! I am really enjoying the GoHighLevel product and the 24/7 support is untouchable. Thanks Nitesh & GHL!

June 28, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Heather! We’re so glad to hear that Nitesh was able to assist you with every issue during your account setup. It’s great to know you’re enjoying GoHighLevel and our 24/7 support. We’ll definitely share your kind words with Nitesh and the team!

Rated 5 out of 5 stars

Excellent Problem-Solving Skills - Nitesh Went Above and Beyond

Nitesh helped me solve a tricky custom webhook issue where I couldn't figure out how to access the API response data that was automatically saved in GoHighLevel. I was struggling to find where the custom values were stored and how to pass them to my SMS action in the workflow. Nitesh's thorough research and problem-solving approach helped us discover exactly where to find these values in the system. His persistence and clear explanations were invaluable - highly recommend him for any GoHighLevel technical challenges!

June 27, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Sami, for sharing your detailed experience! We’re thrilled to hear how Nitesh’s persistence and expertise helped you solve the tricky webhook and API data challenge. We’ll be sure to pass along your high recommendation—Nitesh is truly an asset to the GoHighLevel team!

Rated 5 out of 5 stars

Had a great onboarding session with Nitesh

Had a great onboarding session with Nitesh, we went over everything on a general basis and made sure I was able to walkthrough the setup of everything I needed and answered all the questions I had that came up.

June 27, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for sharing! We're happy to hear Nitesh provided a comprehensive onboarding and made sure all your questions were answered. Wishing you great success as you set everything up!

Rated 5 out of 5 stars

Nitesh was awesome

June 26, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Alexander! We're glad to hear Nitesh was awesome and made a great impact. We'll be sure to pass along your appreciation!

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Rated 5 out of 5 stars

Nitesh was so helpful

Nitesh was so helpful. He show me how to fix couple of concerns in seconds and it took me 30 minutes and still couldn't figure it out. He was super patient and friendly. I am so grateful for Nitesh and the GoHighLevel Team.

June 25, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for sharing your experience! We're so glad to hear that Nitesh was able to quickly and patiently guide you through your concerns. His friendly approach and deep knowledge truly reflect the kind of support we strive to provide. We’re grateful to have you as part of the GoHighLevel community!

Rated 5 out of 5 stars

great use

great use, amazing work these guys are doing thanks Nitesh.

June 24, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Sebastian! We're thrilled to hear you had a great experience. Nitesh will truly appreciate your kind words — we're lucky to have him on the team!

Rated 5 out of 5 stars

Nitesh helped me find how to optimize…

Nitesh helped me find how to optimize the calendar, add a new form & custom domain. A level support & knowledge.

June 21, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Michael! We're glad to hear that Nitesh provided top-level support and helped you with optimizing the calendar, adding a new form, and setting up a custom domain. Your feedback means a lot!

Rated 5 out of 5 stars

Nitesh is a genius

Nitesh is a genius. took his time with everyting and answered a million questions. I hope I get him again when i need help.

June 20, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks so much for the awesome feedback! We're thrilled to hear that Nitesh was so thorough and helpful—he really is a genius at what he does! We'll definitely share your kind words with him, and fingers crossed you'll get to work with him again next time you need support.

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Rated 5 out of 5 stars

Nitesh was great!

Nitesh was very helpful and made the onboarding process very simple. He answered all my questions and gave me some great advise

June 20, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Carlton! We're glad to hear that Nitesh made your onboarding experience simple and informative. Your kind words and feedback are truly appreciated!

Rated 5 out of 5 stars

Worked with NITESH and he was very…

Worked with NITESH and he was very helpful!

June 19, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the kind words! We're thrilled to hear that Nitesh was able to assist you effectively. We'll make sure he hears your appreciation — support like his is what makes the difference!

Rated 5 out of 5 stars

Great Setup Experience!!!

Nitesh was very knowledgeable. Setup was very fast.

June 18, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Mark! We're glad to hear that Nitesh’s expertise made the setup quick and smooth. We appreciate your feedback!

Rated 5 out of 5 stars

Nitesh was extremly patient

Nitesh was extremly patient. He made sure I understood what he wa doing. It would have taken me hours to accomlish what he ded for me.

June 13, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Scott! We're so glad to hear that Nitesh was patient and thorough in helping you. It's great to know he made the process so much easier for you. Your kind words mean a lot!

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Rated 5 out of 5 stars

Nitesh was great to work with!

Nitesh was great to work with!! The matter was resolved, and I'm more prepared for importing contacts in the future. Thank you

June 13, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Shannon! We're happy to hear that Nitesh was great to work with and helped you feel more confident about importing contacts. Your kind words mean a lot!

Rated 5 out of 5 stars

Nitesh was AMAZING!!!

June 12, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Aleyna! We're so glad to hear Nitesh was amazing during your support experience. We'll make sure your appreciation reaches him—he’ll be thrilled! Let us know if you need anything else.

Rated 5 out of 5 stars

Nitesh was very helpful and patient!

June 12, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Reba! We're thrilled to hear that Aditya Kathardekar (AK) was able to break things down clearly and make your experience a positive one. We'll be sure to share your kind words with him!

Rated 5 out of 5 stars

The customer support is always top…

The customer support is always top notch. Nitesh was helpful and patient with what was probably a list of rookie questions.

June 11, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the kind words, Rebecca! We're thrilled to hear Nitesh provided such helpful and patient support. There are no rookie questions here—just opportunities to learn and grow. We're always here to help!

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Rated 5 out of 5 stars

Nitesh was great at helping me…

Nitesh was great at helping me understand how to get a jump start. He was very nice and informative.

June 10, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Richard! We're glad to hear that Nitesh was helpful, informative, and made your jump start experience a positive one. We appreciate your kind feedback!

Rated 5 out of 5 stars

Excellent overall experience!

Excellent overall experience!
Second time working with Nitesh and he was awesome as always! He helped me create my AI chat bot, purchase numbers, add a new form to my website, and more.

June 10, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Jose! We're thrilled to hear about your excellent experience with Nitesh again. It’s great to know he helped with so many important tasks—your continued trust means a lot!

Rated 5 out of 5 stars

Just had a Session with Nitesh from…

Just had a Session with Nitesh from Support what a Phenominal help showing us how to Organize our Contacts and Smart List better and Automating our Email Campaigns with Tags

June 7, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Carlos, for your fantastic feedback! We're thrilled to hear that Nitesh provided phenomenal help with organizing your contacts, smart lists, and automating your email campaigns. We’ll be sure to share your appreciation with him! If you need any more support, just let us know.

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