HighLevel Reviews 

15,272
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable during onboarding and complex technical issues. Consumers note that customer service representatives consistently provide prompt, clear, and effective solutions to keep projects moving forward smoothly. People appreciate the dedicated support team guiding them through every step of the process. However, some people mentioned issues with response times and unresolved support tickets. Reviewers experienced frustrating delays when waiting for follow-ups or getting assistance with urgent requests. A few individuals noted that certain inquiries were left unanswered for multiple days without proper resolution.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are exceptionally helpful,... See more

User experience

Customers had positive experiences with user experience, frequently highlighting helpful support agents who... See more

Service

Consumers find service to be positive, highlighting prompt response times, speed, and helpful support agents... See more

Response time

Clients share positive opinions on response time, frequently expressing satisfaction with the prompt replies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Macy was an absolute gem today! She took care of all my concerns effortlessly and made the whole process super smooth. She maintained a wonderfully friendly and warm tone throughout, and left me 100%... See more

Company replied

Rated 5 out of 5 stars

Outstanding support, handled with real urgency I had an existing ticket that was time-sensitive, and Abhishek Bajpai took it on from the moment I reached out. He clearly understood how urgent t... See more

Company replied

Rated 5 out of 5 stars

Uzma was amazing and quickly put me at ease when my client couldn't access the website. I was concerned about what was causing the issue and how it might affect my client. Uzma promptly invest... See more

Company replied

Rated 5 out of 5 stars

Nehmat is who made my experience informative and exciting . She has a passion for this system. I appreciate Nehmat's patients with my interruptions and questions . While I do not fully understand the... See more


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,272)

3,688 reviews in the last 12 months

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Nitesh

Rated 5 out of 5 stars

Excellent Support from Nitesh at GHL

Nitesh provided excellent support in resolving two key issues: connecting my email domain and creating a custom chat widget. He was transparent, patient, and efficient throughout the process. Thanks to his guidance, everything is working smoothly. It was a great experience with GHL support.

June 7, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Joseph, for sharing your experience! We're glad to hear Nitesh provided transparent, patient, and efficient support to resolve your email domain and chat widget setup. We'll be sure to pass on your appreciation—happy to know everything is working smoothly now!

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Rated 5 out of 5 stars

Their 24 hour zoom help line is…

Their 24 hour zoom help line is incredible. I am not tech savvy at all, and Nitesh answered all my questions and got me where I needed to be.

June 6, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for sharing, Scott! We’re thrilled to hear Nitesh provided such great support and made things easy for you. Always here to help!

Rated 5 out of 5 stars

Nitesh was GREAT

Nitesh was great, super thorough and walked us through everything. He answered all of our questions and gave us future examples, super informative.

June 5, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for the awesome feedback! We're so glad Nitesh was able to guide you thoroughly and provide helpful examples. We'll be sure to share your kind words with him—he’ll really appreciate it!

Rated 5 out of 5 stars

Nitesh did a fantastic job with the AI…

Nitesh did a fantastic job with the AI employee onboarding session!

June 3, 2025
Unprompted review
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Reply from HighLevel

Isaac, thank you for the great feedback! Nitesh will be glad to hear his help with the AI employee onboarding made a fantastic impact. We appreciate you sharing your experience!

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Rated 5 out of 5 stars

Nitesh is my fav high level expert now

Nitesh is my fav high level expert now, he helped me out with everything that i needed! Saved my project literally, was very patient and polite

May 30, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Aleksandra! It’s great to hear that Nitesh was so patient and polite while helping save your project. We’re glad he could support you so well!

Rated 5 out of 5 stars

"I had an Amazing experience working…

"I had an Amazing experience working with Nitesh on Go High Level. His expertise, professionalism, and attention to detail truly stood out. I highly recommend Nitesh to anyone looking for top-notch support and insights with Go High Level. A true asset to any project!"

May 30, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Eric! We're thrilled to hear about your amazing experience with Nitesh. His expertise and professionalism truly make a difference. We appreciate your recommendation!

Rated 5 out of 5 stars

Great

Mr. Nitesh was wonderful and answered all my questions. Thank you very much

May 30, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for your kind words! Nitesh is delighted to hear that he could help and answer all your questions. We appreciate your feedback!

Rated 5 out of 5 stars

Nitesh was so patient and guided me…

Nitesh was so patient and guided me through step by step to help resolve my questions and issues. When we came across a problem which was extremely complicated, he created a very informed support ticket after attempting many methods to resolve the problem during our call. I am extremely grateful for the kind patient nature and experience and knowledge I just received. Thanks so much!

May 30, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for your kind words Rachel! We're thrilled to hear that Nitesh was able to guide you patiently and thoroughly through a complex issue. His dedication and expertise truly shine in moments like these. We'll be sure to pass along your appreciation — support like his is what we strive for every day!

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Rated 5 out of 5 stars

Nitesh

Nitesh! great job

May 29, 2025
Unprompted review
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Reply from HighLevel

Thank you so much for your kind words Kevin! We’re thrilled to hear that Nitesh did a great job assisting you. We’ll be sure to pass along your appreciation to him. If you need any further help, feel free to reach out anytime!

Rated 5 out of 5 stars

Nitesh

Nitesh, exceeded my expectations. He was extremely patient and made this as enjoyable an experience as possible. I am grateful for his help!!!

May 28, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Bill! We're thrilled to hear that Nitesh exceeded your expectations and made the experience enjoyable. We appreciate your kind words and will be sure to share them with him!

Rated 5 out of 5 stars

Nitesh was amazing very knowledgable

Nitesh was amazing, set me up with a workflow that I needed specifically for some leads . He took his time and patiently help me, it was a great experience.

May 28, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Enrique! We're thrilled to hear that Nitesh provided such a helpful and personalized experience. We'll be sure to pass along your kind words!

Rated 5 out of 5 stars

Nitesh was a great help to resolving my…

Nitesh was a great help to resolving my problem. He helped me put together my price menu to set me up to sale. Thank again!!

May 24, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Hi W Rob, thanks for your kind feedback! We're happy Nitesh could assist you in putting together your price menu and getting you set up to sell. We appreciate you sharing your experience and are here whenever you need support!

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Rated 5 out of 5 stars

Nitesh was super helpful

Nitesh was super helpful! He had my issue fixed in moments!

May 24, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for your positive feedback Justin! We're so glad Nitesh was able to resolve your issue quickly. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

NITESH IS GREAT

May 23, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

We are happy that you enjoyed Nithesh's support and your feedback means alot to us.

Rated 5 out of 5 stars

Nitesh was very helpful

Nitesh was very helpful. Thanks for the support, it made a real difference —

May 23, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Liela, thank you for your kind words! We’re glad Nitesh’s support made a real difference for you. We appreciate your feedback and are here whenever you need assistance!

Rated 5 out of 5 stars

NITESH WAS SUPER HELPFUL

NITESH WAS SUPER HELPFUL! I should've spoke to this guy a month ago lol. Very knowledgeable on the product. I'm looking forward to the endless possibilities of GHL! Let's go!

May 23, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Phillip, thanks for the awesome shoutout! We’re glad Nitesh could help and that you’re excited about all the possibilities with GHL. We’re here to support you every step of the way — let’s go!

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Rated 5 out of 5 stars

Nitesh was wonderful to work with

Nitesh was wonderful to work with, patient and knowledgeable! We would highly recommend him.

May 22, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Aaron! We're so glad to hear Nitesh provided such a great experience. We'll be sure to share your kind words with him! 🙌

Rated 5 out of 5 stars

Off to a good start!

Nitesh did a great job walking me through the set up and features of the platform and answering any questions along the way. We are off to a good start!

May 22, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for the kind words, Randy! Nitesh is happy to help, and we’re excited to see you succeed with the platform!

Rated 5 out of 5 stars

nitesh helped me get set up very…

nitesh helped me get set up very quickly and was very informative i really appreciate his professionalism

May 21, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Jacob, thank you for your kind words! We’re glad Nitesh was able to help you get set up quickly and provided informative, professional support. We’ll be sure to pass along your appreciation!

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