HighLevel Reviews 

15,278
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable during onboarding and complex technical issues. Consumers note that customer service representatives consistently provide prompt, clear, and effective solutions to keep projects moving forward smoothly. People appreciate the dedicated support team guiding them through every step of the process. However, some people mentioned issues with response times and unresolved support tickets. Reviewers experienced frustrating delays when waiting for follow-ups or getting assistance with urgent requests. A few individuals noted that certain inquiries were left unanswered for multiple days without proper resolution.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are exceptionally helpful,... See more

User experience

Customers had positive experiences with user experience, frequently highlighting helpful support agents who... See more

Service

Consumers find service to be positive, highlighting prompt response times, speed, and helpful support agents... See more

Response time

Clients share positive opinions on response time, frequently expressing satisfaction with the prompt replies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Macy was an absolute gem today! She took care of all my concerns effortlessly and made the whole process super smooth. She maintained a wonderfully friendly and warm tone throughout, and left me 100%... See more

Company replied

Rated 5 out of 5 stars

Outstanding support, handled with real urgency I had an existing ticket that was time-sensitive, and Abhishek Bajpai took it on from the moment I reached out. He clearly understood how urgent t... See more

Company replied

Rated 5 out of 5 stars

Uzma was amazing and quickly put me at ease when my client couldn't access the website. I was concerned about what was causing the issue and how it might affect my client. Uzma promptly invest... See more

Company replied

Rated 5 out of 5 stars

Nehmat is who made my experience informative and exciting . She has a passion for this system. I appreciate Nehmat's patients with my interruptions and questions . While I do not fully understand the... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,278)

3,696 reviews in the last 12 months

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Nitesh

Rated 5 out of 5 stars

Nitesh was a great help today with…

Nitesh was a great help today with getting me started on the new process for A2P registration. 5 Stars!

May 21, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Daune! We’re glad Nitesh could help you get started smoothly with the A2P registration process. Your 5-star feedback means a lot to us and Nitesh. We’re here whenever you need support!

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Rated 5 out of 5 stars

I had a pleasure working with Nitesh

I had a pleasure working with Nitesh, he was very kind and helpful in guiding me using the software

May 20, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Dagmawi, thank you for sharing your experience! We’re happy to hear that Nitesh was kind and helpful in guiding you through the software. We’ll be sure to pass along your kind words!

Rated 5 out of 5 stars

The Stellar team at HighLevel

The support team at HighLevel has always been stellar - I’ve consistently had great experiences. But hands down, Nitesh has been the most dedicated person I’ve worked with in past 2 years. Very knowledgeable, patient, and truly dedicated to resolving my problem. Thank you Nitesh!

May 17, 2025
Unprompted review
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Reply from HighLevel

Thank you so much, Rashid! We’re incredibly grateful for your kind words and thrilled to hear that Nitesh made such a strong impression. His dedication and expertise truly shine, and we’ll make sure your feedback reaches him. We’re lucky to have him on the team—and even luckier to have customers like you!

Rated 5 out of 5 stars

Nitesh was excellent

Nitesh was excellent, very patient, and understanding while working with me on setting up my account. Thank you so much.

May 17, 2025
Unprompted review
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Reply from HighLevel

Thank you so much for your kind words, Cynthia! We're thrilled to hear that Nitesh provided such patient and understanding support during your setup. We'll be sure to share your appreciation with him!

Rated 5 out of 5 stars

I HAD THE PLEASURE TO WORK WITH NITESH

I HAD THE PLEASURE TO WORK WITH NITESH, HE WALKED ME THROUGH WHAT I NEEDED WITH PROFESSIONALISM AND HELPED ME GET WHAT I NEEDED , SO THANK YOU VERY MUCH

May 17, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for your kind words! We're thrilled to hear that Nitesh provided professional and helpful support. We'll be sure to pass along your appreciation to him! If you need anything else, just let us know.

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Rated 5 out of 5 stars

Nitesh!!!!

Nitesh!!!!

VERY smart Guy!!! he knows how to help and moves fast. Speaks Clear English too!

May 15, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for your fantastic feedback! We’re thrilled to hear that Nitesh was able to help you quickly and clearly. We’ll be sure to pass along your kind words to him — he truly appreciates it! If you ever need assistance again, we’re here to help!

Rated 5 out of 5 stars

Nitesh Is Fantastic . . .

Nitesh was fantastic at helping me figureout importing ClickFunels and was great ataswering any question I had. He was patient, knowledgeable, and explained everything clearly. I really appreciated how quickly he understood the my concerns and guided me through the solution. Highly recommend!

May 15, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for your kind words! We're thrilled to hear that Nitesh was able to help you smoothly import ClickFunnels and answer all your questions with patience and clarity. Your recommendation means a lot to us! If you ever need further assistance, we’re here for you.

Rated 5 out of 5 stars

Nitesh was very knowledgeable and…

Nitesh was very knowledgeable and helpful. He was an absolute pleasure to work with. The best yet!

May 14, 2025
Unprompted review
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Reply from HighLevel

Thank you, Rick! We’re thrilled to hear Nitesh provided such great support. He’s definitely a star on our team! We appreciate you sharing your experience.

Rated 5 out of 5 stars

Thanks for the assistance Nitesh

Nitesh helped will all my questions patiently and even tried solving one of my issues again and again until we found the explanation. It was also a light atmosphere and did not rush me with my concerns.

May 10, 2025
Unprompted review
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Reply from HighLevel

Thank you, Mar! Nitesh’s patience and commitment truly reflect our support values — glad he could help find the explanation.

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Rated 5 out of 5 stars

Onboarding call with Nitesh was great

Just had a very productive onboarding call with Nitesh. There is so much to learn. I am glad I had someone to walk me through the steps.

This service from HighLevel is one of the best a software company like theirs offers.

I wish they would train their reps equally, or maybe have them specialize.

Some are fantastic. Some don't know much at all. I have been told that some things I wanted to do were not possible. Turned out that person just didn't know how to do it.

May 4, 2025
Unprompted review
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Reply from HighLevel

We appreciate the thoughtful review! It's great to hear that Nitesh made your onboarding experience productive. We hear your point about consistency across the team—we’re actively working on that and value the insight.

Rated 5 out of 5 stars

Thank you Nitesh for putting in the…

Thank you Nitesh for putting in the extra effort & going above & beyond. He made me look like a rookie haha. Love GHL's support team.

May 9, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

We're so glad Nitesh was able to shine during your session! It's always our goal to provide support that goes above and beyond, and your kind words mean the world to us. Thanks for being part of the GHL community.

Rated 5 out of 5 stars

I was lucky to have Nitesh at the other…

I was lucky to have Nitesh at the other side. All the support i get from HL is fantastic, but Nitesh is the best among them.

Thanks a lot...

May 9, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Nitesh will be thrilled to hear your feedback! We're proud to have him on the team and even prouder that he made such a strong impression. Thank you for the kind words and continued support!

Rated 5 out of 5 stars

Nitesh was very helpful and extremely…

Nitesh was very helpful and extremely resourceful in assisting me. I had a not-so-great start on GHL, but after working with him, I will continue to use the program.

May 8, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Erika, we’re so glad Nitesh could turn things around and give you a positive experience with GHL. Thank you for giving us another chance—we’re with you on the journey.

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Rated 5 out of 5 stars

Nitesh did a great job

Nitesh did a great job quickly resolving my question. I wish the system for waiting for support was a bit simpler but it does work.

May 7, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

We’re happy Nitesh was able to help quickly! We also appreciate your feedback about the support queue—it’s something we’re continually working to improve.

Rated 5 out of 5 stars

Nitesh GHL Pricing Assistance

Nitesh helped me understand how to build pricing into my GHL and build a user friendly system for my clients! He is very good at explaining computer terms to someone who is not very tech savvy! 10/10 would love to work with him again!

May 6, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

We’re so happy to hear Nitesh made the tech feel approachable and helped create a more user-friendly system for your clients. We’d love to support you again anytime!

Rated 5 out of 5 stars

Nitesh helped solve my technical issue…

Nitesh helped solve my technical issue and guided me every step of the way. Great customer support!

May 2, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

It's awesome to hear that Nitesh provided such great support, guiding you through the process and solving your technical issue! It's always reassuring to have support that takes the time to help step-by-step. Thanks for sharing your positive experience, Britt!

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Rated 5 out of 5 stars

Nitesh is a 10/10!

Nitesh was very knowledgeable, solved all the issues I had very quickly!

May 1, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for sharing, Abril! It’s awesome to hear that Nitesh was able to help you quickly and effectively. If you need any more assistance, don’t hesitate to reach out!

Rated 5 out of 5 stars

This platform has amazing depth

This platform has amazing depth. I am using it for hosting courses, but you can do so much more. The support is awesome. It took me a minute to know what was going on the first time, but it is amazing. They have live zoom rooms that you go into and get 1 on 1 video support. Wait times have been very short. Nitesh helped me with making sure my site, automations, and back end functionality were ready prior to my launch. THANKS!

April 30, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for the awesome feedback, Micah! We're so glad to hear that you're loving the platform and that Nitesh could assist you with everything ahead of your launch. The 1-on-1 Zoom support really makes a difference, and it's great to know it helped you get everything ready. Best of luck with your course launch! 😊

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