HighLevel Reviews 

15,270
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable during onboarding and complex technical issues. Consumers note that customer service representatives consistently provide prompt, clear, and effective solutions to keep projects moving forward smoothly. People appreciate the dedicated support team guiding them through every step of the process. However, some people mentioned issues with response times and unresolved support tickets. Reviewers experienced frustrating delays when waiting for follow-ups or getting assistance with urgent requests. A few individuals noted that certain inquiries were left unanswered for multiple days without proper resolution.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are exceptionally helpful,... See more

User experience

Customers had positive experiences with user experience, frequently highlighting helpful support agents who... See more

Service

Consumers find service to be positive, highlighting prompt response times, speed, and helpful support agents... See more

Response time

Clients share positive opinions on response time, frequently expressing satisfaction with the prompt replies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Macy was an absolute gem today! She took care of all my concerns effortlessly and made the whole process super smooth. She maintained a wonderfully friendly and warm tone throughout, and left me 100%... See more

Company replied

Rated 5 out of 5 stars

Outstanding support, handled with real urgency I had an existing ticket that was time-sensitive, and Abhishek Bajpai took it on from the moment I reached out. He clearly understood how urgent t... See more

Company replied

Rated 5 out of 5 stars

Uzma was amazing and quickly put me at ease when my client couldn't access the website. I was concerned about what was causing the issue and how it might affect my client. Uzma promptly invest... See more

Company replied

Rated 5 out of 5 stars

Nehmat is who made my experience informative and exciting . She has a passion for this system. I appreciate Nehmat's patients with my interruptions and questions . While I do not fully understand the... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,270)

3,696 reviews in the last 12 months

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Nitesh

Rated 5 out of 5 stars

Nitesh is Awesome

Nitesh was super helpful, kind and friendly. Walked me through step-by-step quickly and we were done. Issued fixed. Thank you!

April 29, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Nicholas! It’s great to hear that Nitesh was so helpful, kind, and efficient in walking you through everything. Glad your issue was resolved smoothly!

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Rated 5 out of 5 stars

I've recently started using GHL (Go…

I've recently started using GHL (Go HighLevel), and I’m really impressed with how powerful and comprehensive the platform is for marketing, CRM, and automation. What made my experience even better was the support I received from Nitesh. He helped me with a clear and thorough overview of the system, making it much easier to understand and get started. His guidance was patient, knowledgeable, and really boosted my confidence in using GHL effectively. Great platform and even better support!

April 30, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

That’s a fantastic endorsement, Edcel! It’s great to hear that GoHighLevel’s capabilities combined with Nitesh’s patient and knowledgeable support made your start smooth and boosted your confidence. Sounds like you’re set up for success!

Rated 5 out of 5 stars

Nitesh was incredibly helpful and patient

Nitesh was incredibly helpful to me as a newbie.

There were a variety of issues to figure out at the same time. Very knowledgeable and patient.

April 26, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for sharing your experience, Irene! We're so glad to hear that Nitesh was able to help you through the challenges and provide such knowledgeable and patient support. It's always great to have someone like Nitesh guiding you, especially when you're just starting out!

Rated 5 out of 5 stars

Nitesh did an excellent job

Nitesh did an excellent job. He needs a promotion and a raise.

April 25, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for sharing your feedback, Sally! We're thrilled to hear that Nitesh provided excellent support. We truly appreciate your recommendation, and we'll make sure your kind words reach him. We’re grateful to have team members like Nitesh helping our customers.

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Rated 5 out of 5 stars

Nitesh was awesome

Nitesh was awesome! He got right down to it and answered my questions patiently and efficiently.

April 25, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for sharing your feedback, Nic! We're thrilled to hear that Nitesh was able to assist you so effectively. His patience and efficiency are exactly what we aim for. We appreciate your kind words!

Rated 5 out of 5 stars

Nitesh he was awesome and gave me very…

Nitesh he was awesome and gave me very valuable information

April 24, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for sharing your experience, Alvaro! We're thrilled to hear that Nitesh provided you with valuable information and helped you so effectively. If you need anything else, don’t hesitate to reach out!

Rated 5 out of 5 stars

Nitesh is the absolute best customer…

Nitesh is the absolute best customer support representative! Prompt solutions to any request.

April 23, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks so much, Stephen! We're thrilled to hear that Nitesh delivered prompt and excellent support—he truly is a star on our team! We'll be sure to pass along your kind words. 😊

Rated 5 out of 5 stars

Nitesh was so good

Nitesh was so good! He answered all my questions so quickly and easily!

April 23, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for sharing, Peter! We're so glad Nitesh could help make everything clear and easy for you. We appreciate your feedback! 😊

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Rated 5 out of 5 stars

Perfessional, Personalized GoHighLevel Setup Experience

Working with Nitesh to set up my GHL account was a game-changer. From the start, he was professional, knowledgeable, and incredibly patient. He walked me through step by step how to link my social media accounts, integrating my forms, and setting up my CRM. I highly recommend working with Nitesh.

Sophann Pin
Founder & CEO, Prestige Financial Consulting

April 22, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for the thoughtful feedback, Sophann! We're thrilled to hear that Nitesh made your setup process such a smooth and valuable experience. His dedication to guiding our users step by step truly makes a difference. We'll be sure to pass along your kind words to him! If you ever need anything else, we're just a message away. 😊

Rated 5 out of 5 stars

Nitesh Was a very informative knowledgeable and patient

Nitesh Was very informative knowledgeable and a patient man. I learned more in a few minutes with this guy than all of my calls combined. Give this guy a raise. Is there anyway I can get assigned to him every time I call?

April 22, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for the glowing review, Kelly! 🙌 We're thrilled to hear that Nitesh made such a strong impression—his knowledge, patience, and ability to simplify complex topics truly make him stand out. We'll absolutely pass along your kind words (and raise request! 😉) to him and the team. While we can’t always guarantee the same agent, we’ll do our best to match you with someone just as awesome—though we totally understand wanting Nitesh every time!

Thanks again for being part of the HighLevel community!

Rated 5 out of 5 stars

Steller support at Go High Level

Nitesh at GoHighLevel was knowledgeable about email configuration and was able to get my questions answered. Honestly the support at GohighLevel is impressive. Very happy to have a responsive support team on call when i need them.

April 19, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for your kind words, Charlie! We're thrilled to hear that Nitesh was able to help with your email configuration and that you’re happy with the support at GoHighLevel. We’re always here to ensure you have the best experience possible. Don’t hesitate to reach out whenever you need assistance! 😊

Rated 5 out of 5 stars

Nitesh was such a great help

Nitesh was such a great help, efficient, problem solving and helped me with these complicated workflows! Thank you for your time!!

April 18, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for sharing your positive experience with Nitesh! We're thrilled to hear that he was able to assist you efficiently with those complicated workflows. His dedication to solving problems really makes a difference. We’ll be sure to pass along your appreciation to Nitesh! If you need anything else, don’t hesitate to reach out. 😊

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Rated 5 out of 5 stars

Nitesh went above and beyond to help me…

Nitesh went above and beyond to help me solve an issue I was having with the calendar in GoHighLevel. He was fast, knowledgeable, and incredibly patient. Not only did he fix the problem, but he made sure I fully understood everything. His support was absolutely top-tier — professional and genuinely helpful. If you ever get the chance to work with Nitesh, you’re in excellent hands!

April 18, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the amazing feedback, Ariel! We're thrilled to hear Nitesh provided such top-notch support. His professionalism and dedication to helping you understand the platform really shine through. We’re glad your issue was resolved smoothly! 😊

Rated 5 out of 5 stars

Nitesh made my experience exceptional!

Nitesh was very informative, patient and helpful!

April 18, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Jewel, thank you so much for your support! Your energy and trust mean a lot to us—we’re lucky to have you in our corner.

Rated 5 out of 5 stars

NItesh was very helpful he answered all…

NItesh was very helpful he answered all my questions

April 18, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

We’re so glad Nitesh was able to answer all your questions and provide helpful guidance, Ernesto! Our team works hard to make sure every interaction is clear and supportive. Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Nitesh is so quick

Nitesh is so quick, helpful and understood my questions and help me fix my errors!

April 17, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks so much, Christy! We're happy Nitesh could help clear things up quickly and effectively. It’s great knowing your questions were resolved with ease.

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Rated 5 out of 5 stars

Nitesh was GREAT

Nitesh was GREAT! He explained a lot, knows the product, gave me some suggestions and shared insights! GREAT CALL!

April 17, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Rico, we love hearing that Nitesh delivered an informative and insightful experience for you. Thanks for highlighting his product knowledge and support—it truly means a lot.

Rated 5 out of 5 stars

Nitesh was PERFECT

Nitesh was PERFECT! Needs a raise.He was absolutely phenomenal and so professional. He was extremely patient with me and even helped me when we got disconnected. I learned so much and walked away from onboarding so much more knowledgeable and confident in using Go High Level platform! I was unsure if I wanted to stay on, but Nitesh and his amazing customer service helped me make the decision to stay!

April 16, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Destiny, your words mean so much! We're thrilled that Nitesh's professionalism and patience helped you feel confident in staying with HighLevel. We’re lucky to have him — and you!

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