HighLevel Reviews 

15,269
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable during onboarding and complex technical issues. Consumers note that customer service representatives consistently provide prompt, clear, and effective solutions to keep projects moving forward smoothly. People appreciate the dedicated support team guiding them through every step of the process. However, some people mentioned issues with response times and unresolved support tickets. Reviewers experienced frustrating delays when waiting for follow-ups or getting assistance with urgent requests. A few individuals noted that certain inquiries were left unanswered for multiple days without proper resolution.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are exceptionally helpful,... See more

User experience

Customers had positive experiences with user experience, frequently highlighting helpful support agents who... See more

Service

Consumers find service to be positive, highlighting prompt response times, speed, and helpful support agents... See more

Response time

Clients share positive opinions on response time, frequently expressing satisfaction with the prompt replies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Macy was an absolute gem today! She took care of all my concerns effortlessly and made the whole process super smooth. She maintained a wonderfully friendly and warm tone throughout, and left me 100%... See more

Company replied

Rated 5 out of 5 stars

Outstanding support, handled with real urgency I had an existing ticket that was time-sensitive, and Abhishek Bajpai took it on from the moment I reached out. He clearly understood how urgent t... See more

Company replied

Rated 5 out of 5 stars

Nehmat is who made my experience informative and exciting . She has a passion for this system. I appreciate Nehmat's patients with my interruptions and questions . While I do not fully understand the... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(15,269)

3,687 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Nitesh

Rated 5 out of 5 stars

Nitesh was great

Nitesh was great! Very all knowing and all capable. He just zooms right through it. Most excellent!

April 15, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for being such a great partner, Matthew. Your support keeps us motivated to keep delivering our best.

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Rated 5 out of 5 stars

Nitesh WAS AMAZING

Nitesh WAS AMAZING, very helpfulll

April 15, 2025
Unprompted review
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Reply from HighLevel

It’s always a pleasure to support you, Roberto. Thanks for the amazing review and for letting us be part of your journey!

Rated 5 out of 5 stars

Great customer service!

Great customer service!

Nitesh helped me with everything I needed. He was friendly and supremely helpful. Highly recommended

April 11, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Steven, we appreciate your trust and support. Thanks for being a great client and sharing your positive experience!

Rated 5 out of 5 stars

Nitesh was very exceptional

Nitesh was very exceptional. He is very knowledgable in everything GHL.
Much appreciated !

April 10, 2025
Unprompted review
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Reply from HighLevel

Thank you, Tovna! We're so glad to hear that Nitesh was exceptional and able to assist you with his deep knowledge of GHL. Your appreciation means a lot!

Rated 5 out of 5 stars

Second time with Nitesh

Second time with Nitesh. Very helpful and cute! :)

April 10, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for sharing, Charlie! We're glad Nitesh was super helpful again — and we’ll be sure to pass along the sweet compliment too! 😊

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Rated 5 out of 5 stars

My onboarding specialist Nitesh was…

My onboarding specialist Nitesh was great, he was super helpful and patient. He made sure I was completely understanding each facet of this software which was greatly appreciated. The onboarding process was immediate too which was good because I was needing to get it started to launch into my new business.

April 9, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for sharing that, Ron!

It’s awesome to hear that Nitesh provided such a smooth and supportive onboarding experience. His patience and thoroughness clearly made a difference in helping you feel confident with the platform—especially right as you're getting ready to launch your new business. Wishing you all the success ahead, and we're so glad Nitesh could be part of the start of your journey with Go High Level! 🚀👏

Rated 5 out of 5 stars

Nitesh was extremely helpful in setting…

Nitesh was extremely helpful in setting up my account etc…

April 8, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Okane,
Thank you for the kind words! We're glad Nitesh could assist you effectively with setting up your account. We’ll be sure to pass along your appreciation to him!

Rated 5 out of 5 stars

I was having a difficult time then they…

I was having a difficult time then they connected me with a Super Star named Nitesh and he was superfast and very knowledgeable. Thank you so much Nitesh! Great Support!

April 8, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

That’s a fantastic shoutout, Adrian! 🌟 Sounds like Nitesh truly lived up to the “Super Star” title—quick, sharp, and right on point. Always great to hear about support that makes a real difference. Thanks for sharing the love! 🙌

Rated 5 out of 5 stars

Great Support!

Nitesh was very knowledgeable and patient. I got everything I needed in 15 minutes!

April 8, 2025
Unprompted review
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Reply from HighLevel

That's awesome, Debbie! 🙌 Nitesh sounds like a rockstar—knowledgeable and efficient. Love hearing when support makes things that easy and smooth.

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Rated 5 out of 5 stars

Could not have had a better experience…

Could not have had a better experience being set up than with Nitesh. He took the time to explain everything and answer my questions genuinely. Great experience!!!

April 4, 2025
Unprompted review
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Reply from HighLevel

Mina, we’re grateful for your thoughtful review! Nitesh will be delighted to hear how much you appreciated the setup support.

Rated 5 out of 5 stars

Nitesh did a great job helping me set…

Nitesh did a great job helping me set up my booking calendar.

April 4, 2025
Unprompted review
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Reply from HighLevel

Aaron, thank you for the kind words about Nitesh! We’re glad he helped you get your booking calendar up and running smoothly.

Rated 5 out of 5 stars

NITESH was absolutely amazing

NITESH was absolutely amazing. He was able to help me with my automations, with my contacts, and even helping me build out notification system for my go high-level system thank you guys so much.

April 4, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

We're so glad to hear Nitesh could support you with automations, contacts, and even building out your notification system! Thanks for the awesome feedback, Robert. We’ll be sure to pass this along to him!

Rated 5 out of 5 stars

Nitesh was absolutely phenomenal…

I had an absolutely phenomenal experience with GoHighLevel zoom call, thanks to Nitesh! Nitesh was incredibly patient, walking me through everything step by step—even signing into another account to help with integration. From setting up my calendar and email to testing automations, forms, sites, social media accounts, and subdomains, he covered it all with professionalism, patience, and expertise. The amount we accomplished in our session was beyond impressive, and his guidance made everything so much easier. I truly appreciate his support and highly recommend working with him! I can't say this enough, Thank you Nitesh for making it look so easy.

April 3, 2025
Unprompted review
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Reply from HighLevel

This is such an incredible review, Magnolia—thank you! We’re beyond happy that Nitesh gave you such a thorough, patient, and empowering experience. We’ll be sure he sees your kind words!

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Rated 5 out of 5 stars

Nitesh was extremely helpful on my…

Nitesh was extremely helpful on my onboarding. He showed me many cool ways to automate my processes. Much appreciated. Thank you

April 2, 2025
Unprompted review
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Reply from HighLevel

Olu, your kind words truly made our day—thank you! We’re grateful to have earned your trust and to be part of your journey.

Rated 5 out of 5 stars

Awesome customer service by NITESH

Awesome customer service by NITESH, great guy, patient and prompt to help

April 1, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the kind words. We're thrilled to hear Nitesh provided awesome service and was both patient and prompt. We'll be sure to share your appreciation with him! 😊

Rated 5 out of 5 stars

Nitesh worked very quickly and fixed…

Nitesh worked very quickly and fixed all my calendar glitches.

April 1, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Hi J W,
Thanks for the feedback! We're glad Nitesh was able to quickly sort out the calendar glitches. We’ll be sure to pass along your appreciation! 😊

Rated 5 out of 5 stars

Quick fixes on about 5 topics

Quick fixes on about 5 topics. Nitesh was awesome!

April 1, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Christian,
Thanks for the great feedback. We're glad Nitesh was able to help you with quick fixes across multiple topics. Awesome to hear he made such a strong impact! 😊

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Rated 5 out of 5 stars

An experience well worth my time,

I felt comfortable listening to Nitesh as he guided me step by step through the platform with meaningful descriptions and explanations that were relatively easy to follow and understand. When I asked questions, he listened very well and provided insightful answers that were, again, easy to understand. The platform tour was enjoyable and proved an excellent use of my valuable time and initial investment.

March 29, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

David, we truly appreciate your feedback! It’s great to know HighLevel is making a difference for you.

Rated 5 out of 5 stars

For NItesh

NItesh was extremely helpful. I was at lost before starting the meeting but he clarified everything for me. Supe nice and cute

March 29, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Charlie, we appreciate your kind words! We love hearing that you’re enjoying HighLevel—let us know if we can help in any way.

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