HighLevel Reviews 

15,255
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable during onboarding and complex technical issues. Consumers note that customer service representatives consistently provide prompt, clear, and effective solutions to keep projects moving forward smoothly. People appreciate the dedicated support team guiding them through every step of the process. However, some people mentioned issues with response times and unresolved support tickets. Reviewers experienced frustrating delays when waiting for follow-ups or getting assistance with urgent requests. A few individuals noted that certain inquiries were left unanswered for multiple days without proper resolution.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are exceptionally helpful,... See more

User experience

Customers had positive experiences with user experience, frequently highlighting helpful support agents who... See more

Service

Consumers find service to be positive, highlighting prompt response times, speed, and helpful support agents... See more

Response time

Clients share positive opinions on response time, frequently expressing satisfaction with the prompt replies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Macy was an absolute gem today! She took care of all my concerns effortlessly and made the whole process super smooth. She maintained a wonderfully friendly and warm tone throughout, and left me 100%... See more

Company replied

Rated 5 out of 5 stars

Outstanding support, handled with real urgency I had an existing ticket that was time-sensitive, and Abhishek Bajpai took it on from the moment I reached out. He clearly understood how urgent t... See more

Company replied

Rated 5 out of 5 stars

Nehmat is who made my experience informative and exciting . She has a passion for this system. I appreciate Nehmat's patients with my interruptions and questions . While I do not fully understand the... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(15,255)

3,673 reviews in the last 12 months

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Nitesh

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Rated 5 out of 5 stars

Nitesh was great!

Hitesh was great!

March 14, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Your support is greatly appreciated, Judon! Thanks for taking the time to share your experience.

Rated 5 out of 5 stars

Fairly quick and easy onboarding

Fairly quick and easy onboarding. Nitesh was helpful in explaining things and recommending appropriate solutions to problems or responding to inquiries. The one thing I'd add is that in an email I received, prepping me for onboarding, I was encouraged to request a recording. I did so at the END of the onboarding call and found that my experience hadn't been recorded. It would be helpful for that email to mention this request should be made at the START of the onboarding call.

March 13, 2025
Unprompted review
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Reply from HighLevel

Thanks, Waylon! Your feedback is truly appreciated, and we’re so happy we could make a difference for you.

Rated 5 out of 5 stars

Nitesh was awesome and very helpful

Nitesh was awesome and very helpful! Answered every question I had and helped set me up for success.

March 12, 2025
Unprompted review
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Reply from HighLevel

We appreciate your feedback, Matt! It was a pleasure assisting you, and we’re here whenever you need further support.

Rated 5 out of 5 stars

Nitesh is great---and the onboarding…

Nitesh is great---and the onboarding was excellent. Was patient and took his time with my questions.

March 12, 2025
Unprompted review
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Reply from HighLevel

Your kind words are greatly appreciated, Thomas! We’re always here to help and look forward to assisting you again.

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Rated 5 out of 5 stars

Nitesh was a ROCKSTAR!!!

Nitesh was a ROCKSTAR!!!! He Helped me practically build out my entire business on High Level. His knowledge and speed of working his way around the website was unmatched compared to other help I've gotten from other subscriptions I've had in the past. Great Job, Nitesh! This is why I use High Level. The customer support in amazing!

March 11, 2025
Unprompted review
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Reply from HighLevel

Thanks, Luke! We appreciate your support.

Rated 5 out of 5 stars

Thanks great job

Thanks, Nitesh (HighLevel) you did a great Job with google calander and zoho, what a mess you are a wizard thanks for your dedication and effort!

March 8, 2025
Unprompted review
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Reply from HighLevel

We truly appreciate your kind words, Jon! Thanks for trusting us to assist you.

Rated 5 out of 5 stars

Nitesh was incredible knowledgable and…

Nitesh was incredible knowledgable and able to assist me with very technical issues. Not that common to have tech support be that supportive!

March 8, 2025
Unprompted review
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Reply from HighLevel

Thank you, Nicholas! Your support means so much, and we’re happy to be of service.

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Rated 5 out of 5 stars

Nitesh was great

Nitesh was great. Appreciate the help

March 6, 2025
Unprompted review
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Reply from HighLevel

Fernando, we appreciate your support! Your satisfaction is our top priority, and we’re always here to ensure you have a great experience.

Rated 5 out of 5 stars

NItesh was so helpful and kind

NItesh was so helpful and kind, thanks!

March 6, 2025
Unprompted review
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Reply from HighLevel

Mario, thank you for your review! It’s great to know that you had a positive experience with our team. We’re always here to help!

Rated 5 out of 5 stars

So far I have worked with Nitesh and…

So far I have worked with Nitesh and Jason Kleinman and they are both fantastic. They have made switching to GHL so much easier!

March 5, 2025
Unprompted review
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Reply from HighLevel

Michelle, we’re so grateful for your review! Your feedback means a lot, and we’re here to support you however we can.

Rated 5 out of 5 stars

Nitesh was great

Nitesh was great. He was very helpful with the onboarding process. Thank you

March 5, 2025
Unprompted review
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Reply from HighLevel

Nabster Marketing Team, we’re truly grateful for your feedback! It’s fantastic to know that our team could provide you with the service you deserve.

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Rated 5 out of 5 stars

Nitesh was so helpful and kind

Nitesh was so helpful and kind. I really appreciated his patience with me as a new GHL user. Thank you so much, Nitesh!

March 1, 2025
Unprompted review
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Reply from HighLevel

Thank you for your review! We’re glad to hear that our team could support you effectively. We appreciate your partnership and look forward to assisting you again!

Rated 5 out of 5 stars

Nitesh is very knowledgeable and…

Nitesh is very knowledgeable and helpful. Solved my issue on the first attempt.
Thank you

February 28, 2025
Unprompted review
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Reply from HighLevel

Warwick, thanks so much for your feedback! We’re glad our team could assist you and provide the support you needed. Let us know if you ever need anything else!

Rated 5 out of 5 stars

Nitesh knows what he's talking about.

Nitesh was very knowledgeable and made the process of setting up my system an enjoyable experience. He took me through step by step so that I understood how to use the various products at my disposal. I trust his guidance and highly recommend his services.

March 1, 2025
Unprompted review
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Reply from HighLevel

David, we appreciate your kind words! It’s great to know our team could assist you. We’re always here to help whenever you need us!

Rated 5 out of 5 stars

Nitesh did such a wonderful job and…

Nitesh did such a wonderful job and saved me a lot of time and headache. He was very helpful, knowledgeable and quick with helping me set up my email automation. Thank you so very much.

February 28, 2025
Unprompted review
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Reply from HighLevel

Terrance, we truly appreciate your review! It’s great to know our team met your expectations. Thanks for choosing us!

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Rated 5 out of 5 stars

Great Onboarding

Nitesh was very helpful and got some difficult questions answered for me!

February 28, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Eric, we appreciate your kind words! It’s great to hear our team was able to assist you. Let us know if you need anything else!

Rated 5 out of 5 stars

NITESH WAS ABSOUTLEY AMAZING!!!!!

NITESH WAS ABSOUTLEY AMAZING!!!!!! HE helped me FEEL LIKE EVERYTHING I wanted was WITHIN REACH!!!!!

February 27, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Joann, we truly appreciate your kind words! It’s great to know our team could assist you.

Rated 5 out of 5 stars

Nitesh is Amazing! Thank you!

Nitesh is Amazing! So far, all of the customer service reps have been helpful. Nitesh was thorough and even guided me through doing a few tasks on my own. (My request. I learn faster by doing) Nitesh took it a step further with even more help with understanding GHL. 5 Stars! Thank you Nitesh!

February 27, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Rudy, we’re delighted to hear about your positive experience! Let us know if we can assist further.

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