Gold And Silver Online Reviews 

460
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

This is the second time I have ordered silver from G&S Online. The representatives were helpful and friendly. The product arrived within one week of ordering. Deducted one star because the coins had... See more

Rated 5 out of 5 stars

First time buyer purchasing silver Maple Leafs with personal check. Everything went as they explained and appreciated the follow up emails when check was received and order shipped. Good packaging and... See more

Rated 5 out of 5 stars

G&S Online is the only place I'll buy my precious metals. I've dealt with two other sellers and have been disappointed each time. Not only does G&S Online sell the best quality at the best price, thei... See more

Rated 5 out of 5 stars

I had been thinking of getting some gold and silver to offset my investments. You see alll the ads in magazine's, TV , etc. Talked to a friend who ordered from another company, so decided to chk them... See more

Company details

  1. Gold and Silver Trading Company
  2. Financial Consultant

About Gold And Silver Online

Information provided by various external sources

GoldandSilverOnline.com was designed to allow you to purchase gold and silver safely, securely and with confidence to keep you coming back time and again for all of your gold and silver needs. It is truly your one-stop shop for all your precious metals needs.

Buy Silver

Buy Gold

Buy Pre-1933 US Gold

Gold and Silver IRA Accounts


Quick Links



Contact info

4.8

Excellent

TrustScore 5 out of 5

460 reviews

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4.8

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Rated 5 out of 5 stars

A customer Service Knockout

First let me advise you that I am sorry I have not responded to this missive before. My compliments to the quality of your product and to the professionalism of your Customer Service department especially Ms. Eugenia Hardin. There was some confusion regarding our transaction but Ms, Hardin stayed on top of the situation with numerious phone calls and e-mails. I never felt I had been "left out in the dark". I regard Ms. Hardin as the consumate Customer Service professional. Again, thank you for a transaction that was without worry. Ed Miller

February 10, 2014
Unprompted review
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Rated 2 out of 5 stars

Shocking damage gold coins slabs

I was shocked to receive 2 out of 8 NGC Mint State gold coins damaged- one with 1" scratch on rt upper and the other with 2" tear on left edge that can be lifted & 2X1 cm hole on rt edge. I called & Eric sent a prepaid return label for coins to be returned & swapped out which is good.
I thought a lot about me being scammed because they never asked which 2 specific coins were damaged to be returned so I called again to get acknowledgement from Carl with slab ID#. How often do you get damaged NGC slabs esp.on high grade gold coins? Probably nil. I was thinking shipper maybe intentionally sent them so I would return them.Shipper would deny receiving them & I would be out of a lot of money. Another reason why I said this is because the return label list shipping from address in Phoenix to address in Irvine, CA without my name on it. Carl said that their shipping co. is in Irvine but I have no way of knowing that since my package was sent from Phoenix.
Burden of proof is on me so I have to protect myself. I took photos of damaged slabs with Priority small flat rate box with label & brought it to Post Office 2-8th. There was a long line.She gave me a receipt & I took a photo of her with package.
You cannot imagine the mental anguish this has caused. I was very upset that I could not focus on anything else not knowing if package will arrive tomorrow at correct shipping address or if swapping will be done right,etc.
All I can say is this should never have happened. Very bad experience

February 9, 2014
Unprompted review
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Reply from Gold And Silver Online

Victor,
Again, I apologize that you received two damaged cases. We are not perfect, sometimes we make mistakes, all that we can do is make it right. That is why we sent you the label to send the coins back. We have 2 separate shipping facilities that are not in our offices (for security reasons), thus the reason for the different address. I assure you we are not trying to scam you (we wouldn't have hundreds of 5 star reviews if we didn't have integrity). Once we receive the coins back we will replace them, guaranteed. I understand your concern and as always if you need to talk with us please give us a call.

Sincerely,
Eric Griffin

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Rated 5 out of 5 stars

GASO is a very reliable and trusted seller.

This was first experience with buying silver online and I tried GASO because of a review I read online. Buying from them was a very positive experience...they accept all types of payment and their web site is extremely professional. Excellent communication and my first purchase went flawlessly. I would highly recommend them for anyone who wants to purchase gold or silver online.

February 7, 2014
Unprompted review
Rated 5 out of 5 stars

It is very easy to do business with Gold and Silver On-Line.

This was my first silver purchase from Gold and Silver On Line. Pricing was good, and I liked the up-to-date pricing available on the web site. That allowed me to choose a good time to lock in the price.

The on-line order status and the ability to receive notifications at a specified price point were also very good.

The shipment notification and the USPS tracking number allowed me to track the shipment to me. The package arrived in good condition.

I was very satisfied with the transaction. If the price of silver goes up, I'll sell silver. And if the price of gold goes down I'll buy gold!

February 6, 2014
Unprompted review
Rated 5 out of 5 stars

Trustworthy and Prompt

I searched around the internet for low-priced 2014 Silver Eagle coins and found that Gold & Silver Online.com had the best prices. They were easy to order from, and they had me call to confirm my first order with them to be sure everything was correct. And happily, the coins were delivered via registered mail in just a few days. All-in-all, a very smooth experience for me.........

February 6, 2014
Unprompted review
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Rated 4 out of 5 stars

Overall happy, would do it again... only one real issue.

This was my first time buying gold. I had looked into it years ago, but just didn't know enough to know who to trust! With the economy looking so bad and the dollar about to collapse, I decided to start educating myself again about gold and silver. I ended up ordering silver... it arrived safely, in a good size box, taped up and inconspicuous, (I didn't want to advertise to everyone that I was buying silver).

Here is my only real issue. When I was researching and getting to know the many gold/ silver outlets I focused on this one, Gold and Silver Online, and a couple of others. I emailed a few questions to this site and stated in the email that -at least to start off- I didn't want any phone calls, just email responses. I didn't give a reason, didn't think I needed to -or- that they would even care! My main reason was because my mom was coming for the holidays and planning to stay a while. I was hoping to talk with her about buying gold or silver due to my concerns with the economy. However, she's in her 80's and I just didn't think she'd take just my word for it. I figured if I could ask some questions via email, get some *personal* responses back and then read them to her... she would definitely consider purchasing. She has a good amount in savings, especially since my Dad died, and I'd hate to see her lose it all. Eric Griffin respond quickly to my first email, and I appreciated that, but when I sent him the second follow up email asking what exactly was the ACH system for payment? -and- why is the American Silver Eagle more expensive than others? ... he responded quickly again, (although I did not put any time limit on a response or any pressure for an immediate answer... it was more important to me to *get* an answer -and a correct one- than to get one quickly), but this time he passed me off to a Genia asking me to *call* because "It will be a lot easier to do over the phone." Not for me!

Well, my mom came over the holidays... I talked to her about putting some money into gold or silver and just as I thought, she had questions. If I had emails in writing (not a "FAQ") showing her that I had already asked these questions -and- not only got my questions answered, professionally, I think she would have done it. If not then, after I received my shipment safely. Now she's home alone (in another state) and I just don't think she'll do it or ask for help on how to go about doing it... just too scary for her. For that, I am very disappointed.

February 2, 2014
Unprompted review
Rated 5 out of 5 stars

Had a very good experience without issues. Will shop here again very soon.

I searched the internet for a place where I could buy gold and at reasonable price for a few employees who were coming up to their 10 year anniversary. I stumbled upon Gold $ Silver website and emailed them with a few questions I had. They were extremely responsive, very quick. I provided them my payment information and once approved my order was shipped. The package came in a discreet box so it wasn't obvious what I purchased. Sure enough everything was there and I was very satisfied. I will be shopping here again very soon.

January 31, 2014
Unprompted review
Rated 5 out of 5 stars

My First Precious Metals Buy !

Gold and Silver Online make it so easy. I did hours of research online before buying and they came up at the top every time. Placed my order, got very quick confirmation and was notified in a few days that my order had shipped. My gold coins arrived very discreetly packaged and in perfect condition. I've already placed another order !

January 31, 2014
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Rated 5 out of 5 stars

Will definitely buy again

Using Gold and Silver Online was so easy. It was the first time I have ever purchased silver online, but it was a great experience and I will definitely buy from them again.

January 27, 2014
Unprompted review

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