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Gold Investments Ltd Reviews 

751
•
TrustScore 5 out of 5

4.9

Gold Dealer
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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the professional staff, noting that the team is extremely knowledgeable, friendly, and always ready to help with any investment queries. Consumers also mention that the website is very easy to navigate, making the entire buying and selling process smooth and straightforward. People consistently praise the fast delivery times, competitive pricing, and secure packaging on all orders. Some reviewers were not happy with shipping aspects, mentioning occasional delivery problems or the absence of tracking facilities. Despite these minor concerns, reviewers emphasize that the team communicates well and handles every situation efficiently.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as exceptional, smooth, and... See more

Delivery service

Clients share satisfaction and positive opinions on delivery service, highlighting prompt and fast shipping... See more

Staff

Customers had positive experiences with staff, highlighting the trustworthy, helpful, and professional... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as smooth,... See more

Product

People report positive experiences with product, highlighting that items are excellent quality and delivered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trust worthy, helpful, professional, friendly, polite and always courteous. I have dealt with them for many years and never had any problems with deliveries or anything else. A superb company.

Company replied

Rated 5 out of 5 stars

We had problems with our bank only certain amount could be released in one day, phoned you up to see if we could use two banks no problem and everything run smoothly after that had package on time ver... See more

Company replied

Rated 5 out of 5 stars

After recommendations via maneco64, online reviews and related due diligence, I made a substantial purchase via Gold Investments Ltd, opting for storage. Having never dealt with this company... See more

Company replied

Rated 5 out of 5 stars

Very happy with purchase. Minor queries dealt with promptly and efficiently. Surprised by lack of tracking facility despite being Royal Mail special delivery. Had to contact company for delivery timef... See more

Company replied

Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company

Written by the company

Buy gold from one of the oldest family run gold bullion dealers in the UK - Trusted to buy & sell gold for over 40 years! Visit our gold shop in London or buy gold online or call the office on 0207 2837752. We will always try to price match or beat the general market's prices.

Contact info

4.9

Excellent

TrustScore 5 out of 5

751 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(751)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

A very straightforward company

A very straightforward company, I cannot praise them highly enough. Very prompt payment, very easy to deal with.

February 27, 2024
Unprompted review
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks very much for the great review !

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Rated 5 out of 5 stars

Easy purchase

Easy purchase, fast delivery. Thank you!

December 20, 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review ! Glad everything went smoothly for you.

Rated 4 out of 5 stars

Great communication ,fast response and…

Great communication ,fast response and competitive prices.The recent addition of a bot on the website is a bit irritating but hey ho I’ll just have to move with technology…😁🤔

December 22, 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review ! I agree the bot is irritating but it’s an AI that should learn as we go. The popping up all the time has been something we’ve asked the developers to change but it’s taking time. Hopefully when it’s fixed we could up our star count for your next review !

Rated 5 out of 5 stars

Good communication with the customer.

Good communication with the customer.
I needed help arranging the delivery of the order and the company was very flexible and supportive.

December 11, 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review- glad everything is fine and hope you’re recovering. Have a great Christmas !

Rated 5 out of 5 stars

Outstanding service

Oliver provides a personal, prompt, convenient service to buy and sell gold bullion online. The ease of transaction, user-friendly online platform and quick, friendly, professional response to emails plus prompt payment make it a joy to deal with Gold Investments. Would highly recommend!

December 1, 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review ! Much appreciated !

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Rated 5 out of 5 stars

Gold standard

I have placed two orders and passed the contact onto close family members who have placed between them quite a few additional orders. Everything has gone as expected, coins delivered next day without any problem.

I conversed with the company before placing my initial order to sound them out and to also gain some insight into the best investment choices and they were very helpful and pleasant to talk to. I plan to soon be placing my third order.

February 15, 2023
Unprompted review
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for that great review - glad you’re happy with us !

Rated 5 out of 5 stars

Professional company

Had a great experience selling a small 5g bar of gold. Very fair prices and a professional team.

November 27, 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for that Luca !

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