Goldmoney.com Reviews 

I am an old man trying to pass on my holding to my grandchildren, which involves their setting up holdings and us merging our holdings. Goldmoney are setting up one hoop after another for me and my grandchildren to jump through, amounting to harrassment, and we have given up trying to merge our holdings.
Some years ago my attempt to pass on my holdings to my son also failed because of some problem internal to Goldmoney.
I will now start selling my metals, which is a pity, owing to the lack of cooperation by GM.

Prompt response and follow-up.
Professional and friendly replies to my email questions.

All good. Support - in that case by Ankush Bal - is helpful and quick.

Ankush Bal was super helpful, prompt and patient. Thank you!

I encountered a bank issue with a withdrawal and reached out to Goldmoney.com for assistance. Ankush Bal promptly responded and handled the matter both effectively and efficiently. Thank you, Ankush!

Ankush Bal was very polite and responsive to my emails and quickly worked to troubleshoot the issue with the Goldmoney communication portal which was not sending my messages through.

I've been a customer for over 15 years. I have not done a lot of trading until this last year. In spite of what some have said in reviews, I have had no problem wiring money out of the account. Just recently I wired out a test amount of $50 just to make sure it worked and it was seamless. Storage fees have been reasonable. People do not seem to understand that all exchanges that have allocated metal (has your name attached) charge storage fees. Also, there is always a spread between bid and ask prices for all metals whether you go to a dealer, buy online, etc. You always receive the lower price when selling and the higher price when buying. Same with all free markets including stocks. This is normal and I hate to see people talk about it like it is some kind of scam. Maybe they do not have experience trading. KYC laws are difficult for us clients to follow but that is not the fault of the business but rather the law.
Speaking of laws, if I understand the client agreement correctly (you can read it), it says that if Goldmoney goes bankrupt, you are entitled to your metals and cash less any debt you owe them. That is very favorable for the client.
One thing Goldmoney could do to improve the transaction experience is to allow the customer to lock in the price when trading during normal business hours when markets are open, though this may be a limitation of their location. Also would like to see them execute transactions in 24 business hours rather than the current 48 hours. Thank you.

Update 4/29/25: Silver buy order placed 4/23/25, not scheduled to be filled until 4/30/25 due to inventory shortage. I understand that can happen but how about an email to inform the customer? How about rapid response to the customer's email query (had to wait almost 24 hours). I still like the company but they can do much better than this.

Helpful and supportive but somewhat inconvenient for different time zone customers.

excellent, quick and knowledgeable. Exactly what I expected from GoldMoney

Our representative, Ankush Bal, was very helpful and polite.
The website was problematic and burdensome as we tried to update our profiles, to the point that we gave up.

Excellent service when I needed to make changes regarding my account. Instructions were clear and responses to my messages were prompt. Thank you!

The communications and instructions from Gold Money were clear. The people waiting for my response were very patient. All is well!

Very fast and efficient service, always on hand to answer my queries. Excellent website with everything clearly laid out and detailed records available of all transactions.

Great help from Nikita at Goldmoney during the recent verification of my account due to some regulatory requirements. I had difficulty completing the process but Nikita able to assist me without undue delay and my account is now in good standing.

Polite, fast, and efficient way to handle the update of my info of my profile.

Excellent company and service. Been working with them for years and have never had an issue. Super secure and they always go out of their way to accommodate me. I've dealt a bunch with Nikita, their Relationship Manager and she's phenomenal.

Excellent excellent service. Always helpful and extremely professional. I would give them 10 stars if it would let me.

I had excellent and very fast response time with the account manager Ms Nikita and excellent experience in general with the account!