The GoldMonkeys Reviews 

473
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast and efficient service, noting that payments are safely transferred into bank accounts within just a few hours. Consumers constantly highlight the remarkably fair pricing, clear postal processes, transparent quotes, and helpful staff members who make all online transactions completely smooth and reassuring. Reviewers often mention that postage is fully covered and communication remains polite throughout. However, some customers also noted occasional issues regarding specific item valuations or returned items. A few people mentioned unexpected deductions based on stone weights, initial discrepancies in offered amounts, or concerns about item handling during the process.

What people talk about most

Service

Clients share positive opinions on service, highlighting fast and efficient experiences with very fair... See more

Payment

Customers had positive experiences with payment, highlighting the incredible speed and fairness of the... See more

Price

Reviewers mention positive feedback about price, noting that quotes are very fair, transparent, and often... See more

Staff

Reviewers highlight positive aspects of staff, describing them as very informative, polite, and thorough.... See more

Product

Users describe positive interactions with product when selling old or broken jewellery and precious metals.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Company replied


Company details

  1. Jewelry Buyer
  2. Gold and Silver Trading Company
  3. Gold Dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(473)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

Kept up to date at every step

Lots of websites for selling gold, but The Gold Monkeys stood out with excellent reviews, and good communications whenever I contacted them. I would definitely recommend based on my experience! 👍

April 28, 2025
Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. Very nicely surprised what I got for old jewellery sat in a drawer. Money was paid within 24 hours of sending the items. 100% recommend

March 26, 2025
Rated 5 out of 5 stars

Excelente service, highly recommended

Excelente service provided, and I definitely recommend the company and would use again. Simple and easy to request the gold pack via website, which arrived within 2 days a prepaid and insured envelope. Prepared and sent the envelope back to GoldMonkeys. Within 24h they’ve sent an offer and paid after my acceptance.

March 21, 2025
Rated 5 out of 5 stars

Brilliant service

Brilliant service ! I sent a gold bracelet I no longer needed. They sent me an offer within 2 days and the money went straight into my bank. I would definitely use The GoldMonkeys again. 5*
Great job guys xxx

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

So easy to deal with.

So easy to deal with.

They sent a pre paid plastic envelope, I sent my items in.

Quoted me the day after, money was in the bank the same day I accepted the quotation.

January 31, 2025
Rated 5 out of 5 stars

Very quick and fast transaction.

Very quick and fast transaction.. responsive and trustworthy company.as i am using it for the first time and it went really great ..i wasn't expecting such quote as it was higher than my expectation.Thanks again and would definitely recommend

January 17, 2025
Rated 5 out of 5 stars

Really quick and easy transaction

Really quick and easy transaction. They were also really happy to help with any issues I had and were great at communicating with me. Would definitely recommend

January 5, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Sir / Madam

Thank you very much indeed for your review!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Excellent communication with Michael…

Excellent communication with Michael from start to finish. He explained everything in detail on an email. The money was paid into my account straight away & was the best offer given from a number of other companies I’d also looked at.
I would highly recommend Gold Monkeys to anyone looking to sell their gold.

August 12, 2024
Rated 5 out of 5 stars

Trust them completely …

I’ve used GoldMonkeys on a few occasions now. Never had an issue. The price offered has always been fair and upon my confirmation, paid into my account immediately.

July 23, 2024
Rated 5 out of 5 stars

Straightforward process

Straightforward process. Happy with the price quoted. Once I had accepted the quote the money was in my account an hour and a half later.

July 12, 2024
Rated 5 out of 5 stars

Great as usual

Great as usual, would highly recommend The GoldMonkeys to anyone who wants to sell gold or silver. Offer is always fair and as expected; very fast confirmation and payment.Thank you.

June 19, 2024
Rated 5 out of 5 stars

Very quick payment

Excellent service - very quick payment straight into my bank account once they'd received my gold - professional and trustworthy. The whole process was very easy without delays. I would definitely use Gold Monkeys again and recommend them to others!

June 2, 2024

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