Golds Gym Reviews 165

Friendly people. Amazing staff and atmosphere. I have visited your place in Porlamar, Margherita Venezuela. Bought your towel which I am using also today. I hope to have opportunity to train in your GYM once more!

Great gym with all the facilities and friendly staff

AVOID THIS GYM!!! I am extremely skeptical about how they handle their customers personal data. They ask for proof of address which has to be a letter from HMRC as they don't accept bank statements, they require your National insurance number - both of which I have never had to provide for any other gym. If you can't provide evidence of address soon enough they will cancel your membership but you will still NEED TO PAY the full monthly amount for up to 6 months. Even if you cancel your membership yourself you still need to pay for 6-12 months after. Additionally the equipment is not good quality for powerlifting, and generally is rusty and worn out. The space is small and crowded. One of the main reasons I joined this gym was to avoid the crowds at puregym, but it is no different here and actually a lot better for space and equipment availability at puregym. Staff members have a bad attitude and are not interested in the customer, but rather, the customers money. Contract rights created to protect customers under the law have been brushed under the rug in my opinion, so protect your money and your sanity and go to puregym or literally any other gym in the area. AVOID!!

I’ve been a member here for a while, and I’m really disappointed that the gym still doesn’t have two essential leg machines:
• Hip Abductor Machine (outer thighs & glutes – legs push out)
• Hip Adductor Machine (inner thighs – legs push in)
These machines are standard in almost every gym, and they are extremely important for building balanced leg and glute strength, improving stability, and preventing injuries. I have asked the staff several times about adding them, but unfortunately, it feels like my requests are being ignored. Before new members sign up, they should be aware that these basic machines are missing, which is surprising for a gym of this size.
Another issue is the cleaning practices. Cleaning is often done during peak exercise times, and the cleaners use strong, perfume-heavy products. Many people, including myself, are sensitive or allergic to these fragrances, and it makes working out uncomfortable.
I hope management takes these concerns seriously — adding the missing machines and adjusting the cleaning products/timing would make a huge difference. This gym has potential, but these issues need to be addressed for a better member experience.

Gold gym is no longer a true gym. They have lost touch with their customer. They are more focused on politics than how to keep their customers safe and happy. They have no issue with kicking a woman out of their gym for filling uncomfortable with a man naked in the women’s locker room screaming, hateful, and perverted comments at her. Everyone was scared to speak out because they were worried about the man retaliating and hurting themso she did and she faced consequences for doing so. SHE was kicked out!!! I will never ever step foot in this gym and neither will anyone in my family and my friends feel the same way. I had one friend that was a member because she lived so close and she immediately canceled her membership after this incident. I can’t wait to watch this woke company go broke and the taxpayers won’t be helping you out.

Shame on you for throwing women under the bus. Any business that supports male violence and sexual harassment should be closed immediately!

I sincerely hope this gym is sued for allowing a male into the female changing room. Females have rights. This gym appears to be misogynistic. All females should avoid for their own privacy and safety.

Allowing men into women's changing spaces then banning the woman who complained deserves negative stars and a lawsuit. Appalling behavior from this gym

Men being allowed to sexually intimidate women in the women’s locker rooms, you would think this is attire but no this is actually real. They do not care whatsoever about the rights of women

Gym thinks "women like to see nude men in the women's changing room" this is a direct quote btw. So, they allow men in to the women's changing room to perv out.
SHAME

Very clean and neat environment. All the equipments are available.

My wife and I joined Golds Gym many years ago and have always enjoyed the facilities that are available such as the sauna the swimming pool and the gym
There are also some great classes such as pilates and yoga which are taught by excellent teachers.
The staff at the gym are very attentive especially those at reception and in particular Tina who we have known for many years.
This is a great gym and we highly recommend it .

I am in gold gym harrow the swimming pool is closed from 20-to 28 September today the showers are closed they didn't text the members always something is breaking and not working every day is different reason : low level of water in swimming pool, jacussy is not working properly just ht water not power the swimming pool always cold

great place!

Scammy - they just get your credit card and make unauthorized charged and then make you pay them to cancel. Someone needs to shut them down.

I joined Gold Gym in Hounslow in August 2024 along with two others. We were offered a promotion of 2 free months, which I never asked for — it was something they voluntarily added. At the time of joining, I was told very clearly that it was a 12-month contract, which I accepted.

Now, after completing 12 months, I went in on 7th August 2025 to cancel my membership, only to be told that I still have to make 2 more payments — because apparently, the 2 free months don’t count as part of the contract. This was never communicated upfront. If their so-called “12-month contract” actually means 14 months due to the promotion, that should have been clearly stated at the time of sign-up.

When I questioned this, the receptionist was incredibly rude and dismissive, even asking why I referred my friends — when it was actually their colleague who offered a referral bonus during our registration. On top of that, she asked why I didn’t cancel my membership back in April — which makes absolutely no sense, since I was still within the 12-month period.

This is completely misleading and feels like false advertising. Instead of a promotion, it's just a trap to tie customers in for longer. If a promotion comes with extra months of commitment, then just be honest and mention it upfront.

As for the gym itself — it’s small and overcrowded, and the pool smells heavily of chlorine. I only stayed because I was locked into the contract, and now I’ve been forced to stay even longer due to a clause that was never explained.

Would I recommend this place? Absolutely not. Avoid Gold Gym Hounslow at all costs — terrible customer service, rude staff, and shady contract practices.

Horrible gym. Aggressive sms sending to all people in Vancouver by hundred of different numbers. I get 10 sms per week and have already blocked near 100 numbers. Disgusting

I experienced constant repeated swearing and nearly physically assaulted, locker broken into, and staff maintained the message that they would not be terminating the contract because this does not occur in front of cameras, and kept asking me to push the emergency buzzer to call for help (which arrives, but delayed). Disgusting customers and staff.

Poorly run and maintained gym. Equipment is limited and not the best also if any of the equipment breaks you can guarantee it will be out of use for weeks, there is only one smith’s machine and has been out of use for at least a month, if they have a maintenance contract they don’t use it