GONG Galaxy Reviews 714

I'm a regular customer, so what can I say... if it were bad, I wouldn't be a regular customer... I'm easily satisfied😂

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I am extremely impressed with the level of support and professionalism I received from Gong and Olivier during my recent purchase. Unfortunately, one of the items I ordered was affected during the shipping process, but Olivier immediately stood by my side, offering full support and handling everything with great care. This experience once again proved to me that Gong is truly there for their customers — not only at the time of purchase but also throughout the entire follow-up process.

This is actually the second time I’ve needed their help. On a previous occasion, when some items were misplaced by the courier, Gong and Marc-Antoine were there for me, managing the situation in such a reassuring and professional way that all the stress was lifted off my shoulders.

The communication has always been excellent, and the way Gong’s team approaches customer care gives me complete confidence in purchasing again and again. Absolutely reliable, professional, and supportive — highly recommended!

Good products, fair prices, great customer service from Blandine.

I bought a kite kit from Gong and the whole process turned out to be a let‑down.

Late bar delivery: The kit arrived on 7 July 2025 without the bar. The bar finally showed up on 22 July  2025—well after my planned kite holiday in Italy. Because the bar was missing, I couldn’t test the 12 m² kite properly during the trip.

No chance to test later: After the holiday my work schedule was tight and the weather was unsuitable, so I couldn’t get another proper test before the 30‑day return window closed - after: no assistance, no resolution, just a strict policy. Not really improving trust in a not so well-known brand.

What I actually used: 12 m² kite – only two short sessions (≈10 min with a different bar and a 1‑hour flight with the correct bar). It stalled on every launch, which feels like a manufacturing defect.
9 m² kite – still sealed in its original packaging, never flown.

Customer service: Gong replied quickly but stuck to a strict “no return, no refund” policy, even after I explained the delayed bar and the likely defect. They offered only a brief acknowledgment and no concrete solution such as a partial refund, store credit, or technical assistance to address the stall issue.

Bottom line: A delayed component, an apparently defective kite, and an inflexible after‑sales response left me with gear I can’t use. I can’t recommend Gong until they improve their return handling and quality support.

Fast delivery. Happy with the wingfoil kit I bought. Very friendly and helpful costumer support.

This guys are at the top of service. Always fast response and solutions.

Thanks Gong!

I bought a wing board on Thursday evening and it had already been delivered to the courier by Friday morning. Much better than my previous orders.

The Team was very helpful and tried to solve my warranty issue as fast as possible.

Louise at customer service moved really quickly to help me with an order that I had mistakenly sent to the wrong address. Thanks for the great service :)

I had a serious issue during a session where I lost my camera and mount. Although Gong could not take full responsibility for the loss, their customer service – especially Martin – handled the situation with professionalism and care.

They offered me a commercial solution with a significant discount, and the process of issuing the invoice was quick and smooth. Communication was always polite, clear, and helpful.

As a loyal customer who has enjoyed Gong wings for a long time, I truly appreciate the way they tried to support me in this situation.

The website was very clear, easy to make the deal and achieve my purchase. All information are given properly and a very quick feedback by mail.

Easy selection of products.
Normal check out without any hassle.
Immediate confirmations of order and payment by email.
Next day picking goods and shipment prepared even on a Saturday

I am a huge fan of GONG and frequently make purchases from them. I genuinely appreciate the quality of their products, as well as the professionalism of their team, customer support, and logistics services. While I encountered some shipment issues in the past, the recent move to a centralized warehouse has significantly improved the efficiency and speed of their shipping process. For instance, I placed an order around noon, and it was dispatched the same day, ensuring its arrival before my upcoming vacation. Thank you, GONG, for your outstanding service, and please continue the excellent work!

The lowkite plus V2 is really stable and easy to use first day first jibes a really good product and price compare to other brand!

In this new era, simplicity and speed is crucial to overcome indecisive 🤷 customers, and help them to modify and acomodare their orders to their needs. Although you have best in class website, who is giving plenty of useful information to rookies in this new sport- wing foiling , ,to find good advice and how to chose the best equipment. Your order handling team is very flexible and reacting fast when changing some items in the order.
I had a case that I placed an order and then tomorrow morning I had a chance to try a smaller board than I have ordered. Then I realized that smaller boat board is more suitable for me. Three days from order, I was hoping that order still is not shipped, what likely was the case and I asked order handling team to change from 75 L to 65 L board what was done on very simple and fast way, in few steps, 5 min.
Thank you guys all for understanding and patience. It was a truly nice experience to order from your side and all the best.

Excellent product quality!!
The team is always there to help, monitor the process and deal with any issues that might arise.
Very friendly and efficient staff.
Excellent customer and after-sales service.
Congratulations to Gong Galaxy!!
By the way this is not the first product I buy from Gong Galaxy and it definitely won’t be the last!

All round excellence, from order to tracking parcel to delivery to UK . 5m Kite arrived on time just in time for 35mph winds and WOW what a good time had. Quality of kite is amazing and performed no different than my quiver of let's say more expensive kites I have. Will certainly be back for more, I'm stoked.

The experience with Gong has been very good, I bought an Origin 1.0 Ten Blues 9'2. I saw some video online because I didn't know the company, I tried the Longboard once arrived and it's AMAZING. The look is fantastic, better than any photo can describe, perfectly shiny. The longboard is easy to paddle and to manuver as they promise. I added some transparent grip pad to not ruin the fantastic design with wax. I've to say, pay attention to the related object in the chart, because I bought the leash and I couldn't decide the color, so now I've a light blue leash paid 2 times what I could have bought on their website with the right colour (black or red for my longboard) and I bought a sock, it's very unconfortable with a Longboard, so I would prefer to spend more but buying a surfbag. I had some Issues with the courier Geodis, but Gong with Gasperd were able to assist me solving my delivery problem, so they are absolutely trustfull with an excellent customer support!

A very quick and immediate answer (a saturday....) for my purchase.
Very unusual, great!
I also waiting an answer for the best way to repair myself my Simone Matata 6'9.
I hope for it...