GONG Galaxy Reviews 714

I have 2 inflatable surfboards from them and they work really well and are super convenient (easy to pack/carry/surf, they take waves super easily and are great to have my relatives start surfing too) for a very accessible price! I highly recommend!

I bought an inflatable wing foil board, after inflating it for the first time it sprung a leak, right away. I spoke to some other people in my wing Foil group, and they all had some very negative comments to say about WingFoil equipment quality of Gong. Also, it was under full warranty, but Gong doesn’t want to reimburse this, they say it’s my fault. I inflated it out of the box. Wow, who needs enemies when you have Gong? What a bad company.
I would never buy anything again of this company, look at the reviews and talk to other people, you will hear some bad stories 👀
My comment on the answer of Gong to my review:
As I told you many times in our extensive email conversation, I use it only for travel that’s why I use it seven months later after receiving it. The first time I inflated it was on the beach at my holiday destination, on this beach was of course sand, so that is why it was on the board. The people of Gong think they are really smart with their detective work and use sand grains as proof that it has been used before, my god…😂 You cannot use that as proof that it has been used! It’s the first time I ever used this board and I inflated it also for the first time, the fact that you mention the drop stitch protruding the board, that is normal as I inflated the board. There was pressure in the board and the dropstitch of course, went out because there was pressure in the board while inflating it, and then it exploded. You are not open for a reason at al. I suggested we bring the board to an expert so they can decide what happened to the board, but you didn’t want it because you were afraid that the truth would come out. You only want your own “experts”(and they use sand grains and drop stitch sticking out as proof😂) to review this, that is not honest, that sounds like crook activity.
You are saying you are open for the discussion, but you closed it already by cutting me off, what kind of company does this? The material is so thin, less than 1 mm, even a shell could puncture this board.
Also the solution for a brand new board that was used for the first time and exploded still in warranty, your solution for this that I have to have it repaired at my own expense,? You are really funny,. 👀👀👀

I have been buying these guys stuff for 4 years now . From beginners to advanced. Well my son is advanced. He is jumping,spins etc.
We have had amazing back up support in all areas on 3 separate occasions.
We have also just ordered new wings and will be getting new foils and a board next month..
Daniel

Amazing brand and customer care.
I received a broken board because it got damaged on the transport, and they did all what they could to send me another one as soon as possible.
And above all, you can ask any technical questions to their support team and they always answer you with good advices.
I can’t be happier with this brand.

It's my second order with Gong and for the second time all of the parcels have arrived in a good condition and in time ! I've already had the time to try the new gears and it was a great succesfull! I found everything related what I needed to improve my skills, thanks by the proper description of the material located on Gong Galaxy web site, really good guys, thank you and see you the next time!

On 14th October I placed an order of 1659,26 Euro. Order number 119102. Two days later my money was withdrawn from my account. On 11th of November – almost a month later I receive an email regarding a delay: We would like to inform you of a new change regarding the arrival date of your foil parts. Initially scheduled for October 21, then postponed to November 8, the arrival of your equipment at our warehouse is now expected on November 14.
Today – one and a half month later I still have not received my order. In the meantime I have realized that GONG is now offering a 12 % discount on the products I have bought. It should be possible to return any products bought on the internet within two weeks after arrival. When I try to fill the return form on GONGs web page I am told that my order is too old to return… I still have not received it!
I fully understand that products can be delayed. I understand that the prices will change. But the above-described situation is not fair and in the future I am not recommending anyone to by from GONG.

03.12.2024 Update:
GONG have replied on the complaint with a fair solution and a fair compensation. I am back on GONG.

questa recensione è la conclusione della recensione da me effettuata in data 18 novembre scorso.dopo aver scambiato con la assistenza clienti di gong più di 15 email si è venuto a sapere che il problema veniva dal fatto che per spedire in Italia hanno affidato la spedizione a un'azienda di trasporti che non consegnava in italia quindi la mia surfboard (prodotto di per sé delicato) ha viaggiato da un furgone all'altro e da un deposito all'altro per 2 settimane per poi essere affidata a bartolini che ha effettuato la consegna. tuttavia nel frattempo il tracking che gong mi aveva dato del sito della geodis mi ha fatto stare per ben 4 volte in casa ad aspettare la consegna che poi non veniva effettuata.
oggi la tavola è arrivata con l'imballaggio rotto e aperto. Fortunatamente la tavola non era danneggiata. Tuttavia ho potuto constatare che le misure della tavola pubblicizzate sul sito sono sbagliate. quindi ho comprato una tavola che purtroppo è diversa da quello che mi aspettavo.
mi dispiace dover parlare così male di questa azienda perchè i loro prodotti sono di buona qualità, non hanno niente da invidiare a marchi molto più costosi. purtroppo però non sanno gestire affatto un shopping online e non avendo dei negozi fisici questo è un problema serio.

This review is the conclusion of the review I made on November 18th. after exchanging more than 15 emails with Gong customer service, it was discovered that the problem came from the fact that to ship to Italy they entrusted the shipment to a transport company that did not deliver to Italy, so my surfboard (a delicate product in itself) traveled from one van to another and from one warehouse to another for 2 weeks and then was entrusted to Bartolini who made the delivery. However, in the meantime, the tracking that Gong had given me on the Geodis website made me stay at home 4 times waiting for the delivery which then never took place.
today the board arrived with the packaging broken and open. Fortunately, the board was not damaged. However, I was able to see that the measurements of the board advertised on the site are wrong. so I bought a board that unfortunately is different from what I expected.
I'm sorry to have to speak so badly of this company because their products are of good quality, they have nothing to envy to much more expensive brands. Unfortunately, however, they do not know how to manage online shopping at all. and for a company that doesn't have physical stores is a serious problem.

I have had an extremely disappointing experience with Gong Galaxy. Every item I ordered had a warranty issue, and the company fought tooth and nail to avoid providing any customer service. When I persisted, the sales manager even accused me of blackmail, which is utterly ridiculous and unprofessional.

It's clear that their low prices come with low quality. After just 7.5 months of use, I encountered serious quality issue with their products:
1. Cruzader board; deck patch peeling in multiple spots
2. General V2 foil; screws (however tight) coming loose during wingfoiling
3. V2 front wing and stabilizer; carbon chips spontaniously coming off due to regular use (no other impacts)
4. V2 alu pro fuselage; bent

Problem 2-4 are known Gong V2 problems, the wingfoiling community is clear on this. I only received a new fuselage as solution, the other issues were all 'my fault'. I have multiple mates who have experienced the exact same issues and received the exact same treatment. What a (bad) joke.

The lack of ownership from their customer service is stunningly bad. I would strongly advise against purchasing from Gong Galaxy.

I switched to Axis for foils and Vayu for wings, both with extreme satisfaction (both in product quality as well as customer service).

Was actually thinking about purchasing all new V3 foil material, happy I did not as I have already seen their 800 euro carbon mast chipping due to poor fuselage alignment... incredible.

Warning fanboy talk: the Axis foils I have now, have a way different quality standard, no loose screws or badly fitting parts and product design that is way ahead of Gong in every respect.

Update 25/10/24:
Thanks for the reply. Unfortanetely it is largely incorrect and misleading.

Before my mail with legal references was sent to you, I had already dedicated 5 mails with kind requests to provide service, harshly denied on the basis of all sorts of impossible excuses (impacts due to use - it's a pity that I cannot include photos here, but there is really not even a hint of damage on these items that would point in the direction of improper use). Impacts on the board related to the stabilizer? I'm sorry, that is nonsense. Deck pad is peeling off because of friction and heat? After 7,5 months of occasional usage? That is a quality concern if there ever was one.

It is kind to send information to help me repair gear, but repairing quality defects on badly designed gear is not my responsibility. That is exactly what a consumer should be able to expect from a seller. As for 'the clear request for replacement with V3 gear', that is preposterous and untrue. This is the request I have sent to Gong multiple times: "I kindly request a suitable remedy, such as repair, replacement, or refund of the defective items.". Need I say more?

It has dawned on me that Gong Galaxy has pushed products into the market that were released to soon, as testing and refinements should still have been made. Furthermore the quality of the products is poor, after which a decision has to be made. Keep profits and burn loyal customers (who, like me, have spent multiple thousands of euros) or treat them to well deserved service in repairing, replacing or refunding the faulty items... Like I said, I am done with Gong - even more so after this reply.

I am really happy with the Gong service. I have made an order and asked for a little piece of another Gong product and they will send it to me with the order.
Very quick response and very friendly staff.
I hav bought a lot of things from Gong and I was always very happy, with the advice, service and products.

Great customer service. Helped me with a delivery issue. Kept me updated throughout the process. Thank you!

My first order went well and arrived fairly quickly, lucky me, thats the only reason to not give just one star for now. The second order was a real frustration. I actually just wanted to quickly order a shorter mast for my current spot. The mast arrived damaged. But it was definitely not a shipping damage as Gong claimed. The mast was bent at one corner and had major abrasions. It must have fallen on concrete, that doesn't happen in packaging. It was hardly possible to bend it back even with professional tools. So much for quality assurance at Gong. Someone in China obviously didn't want any trouble and just packed the thing.

The mast arrived after a week. It took a week to receive a return label (had to look out for a printer for that). The return shipment to Gong plus 72h processing time will take another week. After another week, the new part will hopefully be with me. So in the end it will be roughly four weeks!!!

I was offered the option of using the mast "on the weekend" and only then sending it back (which was considered a generous offer by Gong). But what about the next weekend, and the weekend after next and so on...? Especially since I don't just surf on the weekend, should I wait for a two-week wind gap to return it? The mast would also require repair to use it or to not damage my mast base.

I was also offered to keep the mast it with a 50% discount in form of a voucher. But whats the point of keeping broken stuff? In case of reselling it, the value would be zero.

If you deliver poor quality stuff and get caught, just send a replacement straight away and don't wait until the return arrives. Especially since it's a €50 item which will end up in your trash anyway. You could still ask for a deposit if people don't return it. Or simply offer the customer to order a new one (without shipping costs) and to refund the broken part once it arrived in return. That would have been a great service experience, but instead it was just frustrating and a huge waste of time.

I was really happy with my previous ordered wingfoil set and thought about getting more Gong stuff to replace also my kitefoil gear to make it match and replaceable with the wingfoil parts. But not if Gong seems to be a quality lottery.

If you buy cheap, you get cheap. A lesson learned.

Edit after reading the response which is almost insulting:
Now they even say that is my fault it takes so long... I did nothing to cause a delay... I did not even ask them to send a new one before receiving the broken one. I only asked if they can speed up things as I did not receive any documents quickly after I decided to send it back instead of a voucher. It is a lie that I refused something and that I wrote this review because they didn't sent a second mast. They make it look like I wanted to fool them for second mast! Really? Again, this was never part of our communication. I wrote this review because the process is f****. Getting the documents took a week, why don't you send them directly with the first reply?... So at this moment still waiting for the replacement, almost a week after sending back... No further notification so far... So how can it usually take a few days when mine (with no delays caused) will take 3-4 weeks? And again, never ever was this a damage by transport... but that is a different story... It also wouldn't matter if the replacement process wouldn't be such a pain. Too bad that you try to blame me instead of reacting to my ideas to make the process faster. So, enough time wasted for now.

I ordered a titanium V2 fuselage for more than 240€ and it arrived poorly manufactured out of tolerances. Didn't fit in a Fluid or X-Over front wing.
Since 8 days I'm writing back and forth with the customer service, sending photos and videos. It took 5 days to send my return label and to date they still haven't shipped the replacement part.
Happy to change the review when Gong finally gets me back on the foil and sends a replacement part.
Plus my critical review on the Gong website about the fuselage never went online!

Where do I begin?
I have purchased 2 kites,1 foil set up, 5 front wings, 2 stabs, 1 carbon mast and a few more bits and pieces.
2 of the front wings arrived chipped and I was told to just super glue and sand it down. I don’t expect to have to repair a new item on arrival, very poor customer service and quality control.

Months later my next purchase the Carbon mast trailing edge also arrived chipped and I was told it wasn’t a problem. Now this is a brand new £850 piece of equipment we are talking about. After extensive emails I was was given 2 options, £28 voucher or get it repaired locally and gong will refund me. After enquiring locally i got a quote of £100-£150 to repair the damage. I told the gong after sales team that I would like to take that option to which they responded that I was playing games and that the repair shouldn’t cost this much and their offer was no longer available to me. Their stance was considering this was not a fault of theirs (the packaging wasn’t damaged on arrival so must have just chipped itself by some kind of magic) £28 was extremely generous of them.

I had a rear stab that arrived with a pretty decent chip on the trailing edge and was yet again told that it was fine and just sand it down.

Some time later i made a claim for a brand new fuselage I had bought as a spare because the insert had threaded after 6 weeks. I was told I had screwed the screw incorrectly and this was not covered under warranty and they offered me 15% off to buy a new one.
I explained to gong that I have owned 2 full foils from other brands and 2 gong fuselages previous to this one and that I am very careful when putting my foil together. Not to mention there was no issue for its first six weeks of use and that it’s most likely to have been a manufacturing fault they responded that “the fuselage cannot just break on its own by magic” insisting it was user error.

It seems Gong must be the only brand where their factory makes perfect products every single time. Maybe they should scrap their warranty system as in all cases items failing appears to be the customers fault.

Previous to this I had an issue with the old version strutless kites which they claimed would relaunch in 5knots. After some tests I found this to not be the case and more like 8-9 knots which in those low margins is a massive difference. I was told that my flying skills needed working on and that I was maybe not of a level to be able to fly this kite followed by a winking face emoji. My request was to return the kite and I would accept a voucher of its value to purchase something else.
After months and months of what basically felt like a war I was given a voucher. To be honest if I had known the experience i was about to go through I would not have bothered and should have just sold the kite privately.
Now I am not a professional kite Foiler but I am of a decent standard. To be consistently told that it’s my fault when things are wrong with their product is just rude and appalling customer service.
Gongs idea of customer service is to point the finger at you and then give you a pitiful voucher to purchase yet another product.

Gong have told me that I am difficult and the only one of all their customers that has had these kinds of grievances with them. My expectation to purchase a brand new product in working order that continues to function as advertised for at least a short period of time is a basic consumer right. It is unfortunate that from the products I have bought (which cost a considerable amount of money) there has been a lot of faults/issues. However the most disturbing issue to me is their lack of respect to their customers. I have found them rude, devoid of responsibility for any issue and generally insulting.

I hope this review encourages others to shop with a different company as that’s what I will be doing from now on.

Recently had to contact Gong's technical team in order to deal with a defect in a delivered product. The technical advisor Anthony from Gong's team has been very efficient in taking care of our matter, always giving prompt answers. Really appreciated his kindness and professional approach, which made it possible to swiftly solve the issue with our product. Good job guys!

I am a beginner on the SUP board and bought, advised by some local SUP specialists, a "beginner" board at Gong. The board appeared to have "an angle" and I contacted Gong for advise. A technical advisor at Gong, Anthony, responded and a communication started about the sup board. I explained my doubts about the board and sent him some pictures. After a few days I received an answer and to make a long story short: under the warranty I would receive a new board. Three days later I received the board. Very happy with the new board. Thank you very much Gong for the great service that I got. I think that this is a very good action for a mistake that can happen and I would like to recommend this company to everybody that is interested in Stand Up Paddling. Thanks again Antony for the great service

Fantastic brand and company doing so much background work to improve your time on the water.Coming from someone who already wings and windsurfs it’s a brand to look out for in the near future

I had bought a full gong HIPE pro set as well as an X-Over foil set which I am really satisfied with. Unfortunately, after roughly 10 wingfoil sessions in normal conditions, my X-Over stab got some cracks on its fuselage. Since the cracks appeared at the top of stab and I didn't have any collisions with the foil, I decided to contact GONG customer service to see if this could be a manufacturing issue. I explained carefully my usage of the stab and what had happened.
Within a day, I got an answer that GONG would apply the warranty and I would receive a full replacement of the fuselage whenever available in their stock. Hopefully, this mean more wing foiling during the summer season !

I am really glad that GONG was quick to answer my request and took it seriously.

My wing board broke and Gong refuses to take care of it. I pointed out to them that I believe they ignore European consumer laws, which made them stop answering my messages. I've never experienced such unprofessional behaviour before, it's simply unbelievable.
Update to Gong‘s response: As per my experience so far, nothing is ever their fault, they always react to criticism with reasons why they did everything perfectly, and their products seem to be faultless by definition. So they provide tidbits of the message history to make it look like the customer is the problem. The truth is that they only provided an concrete suggestion for a repair after I wrote this review (and possibly in response to that). Before that, no concrete help was offered for 10 days and they seemed to expect me to get the board repaired locally on my own. Multiple of my messages were ignored and went unanswered entirely (and still are unanswered to this day) while I had a broken board and no solution to fix it. It‘s also unfair to paint the situation as if they‘d determined the cause of the broken board. I had described the incident as such in my very first message, but no knee was involved (and in my message history, they mentioned „external factors“. Would a bicycle rider also be considered an „external factor“ if a bicycle broke apart?) I continue to believe that the construction of the board is unfit to stand up to normal use, or that mine was faulty. It‘s a sports device, it should not break during normal use. Burden of proof to the contrary is on Gong’s side, but they seem to think that consumer laws don‘t apply to them. Their approach to customer service is just disappointing.

Between 2020 and 2021 I bought two SUP boards at Gong.
The first was a new 9.4 soul origin 2.0, as soon as it arrived I detected a problem that "escaped" Gong's quality control, delamination. After much insistence on my part, Gong took over the repair from a local repairman. Nowadays, whenever I surf with this board, it lets water in and then runs down the handle onto the deck.
The second was a 9’0 ZERO 115 PRO SUP that I bought with a bottom repair made by Gong.
Despite the board's beautiful performance, it is poorly constructed and very fragile, to the point of being damaged by the leash itself, it is too fragile and requires a lot of repairs. After creasing I contacted Gong to activate the warranty based on construction issues. This time Gong offered a 30% discount on the purchase of another and did not assume any defects or poor quality of the board. Nowadays, on this board, the deck is always coming off and despite countless repairs to reinforce the board, there is always a new problem arising linked to the fragility of the construction.
I invested in two Gong boards and I only had problems, don't forget that it is low-cost material and has poor quality control. After-sales service does not assume problems, it only offers commercial gestures.
Thanks
Valter Oliveira

Great support and concession despite expiry of the warranty